OBJECTIVE: I am seeking a position as a Senior Windows Systems Engineer where I can utilize my experience, training, and certifications.

PROFESSIONAL

PROFILE: Computer knowledge includes: DOS, Windows XP Professional, Windows 7, Windows 2003/2008/2012 Server, TCP/IP, DHCP, DNS, SMTP, IIS, Internet Explorer, Microsoft Office 2010, Exchange 2003/2007/2010, VMware, vSphere 5.1, Novell PlateSpin, BlackBerry Enterprise Server BES , Lotus Notes 8.x, Dell OpenManage Server Administrator OMSA , HP System Management, Microsoft Operations Manager 2005/2007/2012, Solar Winds, CompuTrace, McAfee WebShield, McAfee GroupShield, Interactive Intelligence, Remote Desktop Protocol RDP , VNC, Bomgar, iLO Integrated Lights-Out , Tivoli/BigFix Endpoint Manager, Service Center, Support Magic, Remedy, Axiom, Vantive/REM, Track-It, Windows Deployment Services WDS .

WORK

EXPERIENCE:

Confidential

Senior Windows Systems Engineer

• Responsible for operating, maintaining, and supporting the overall server architecture in a 5,000 user, multi-domain environment.
• Tune, set thresholds, and ensure correct distribution groups are alerted to SCOM 2012 alerts.
• Support and monitor the environment on a daily basis via SCOM 2012.
• Utilize PowerShell commands to create Lync accounts, find where user accounts are locked on remote servers.
• Oversee the day-to-day server operations, troubleshooting problems, and working assigned infrastructure projects.
• Responsible for Windows Servers and the Active Directory domains, including the associated accounts and permissions.
• Apply patches, software updates and hotfixes performs routine maintenance.
• Investigate, diagnose, and implement corrective action to current production environment with relation to Windows Server 2003/2008/2012.
• Perform light administration for Exchange 2010 On-Premise, AirWatch, and Office 365 users.
• Promote and maintain standards for security-conscious awareness and behavior.
• Maintain knowledge of TMX's security and audit policies especially related to Sarbanes-Oxley legislation and enforce those policies as needed in relation to the Windows Environment.
• Serve as a Subject Matter Expert on current Windows Active Directory Environment.
• Build, support, and resolve issues related to DNS, DHCP, File, and IIS Server Roles.
• Make recommendations and develop innovative ideas and concepts to enhance technologies, processes, procedures, and policies relating to the infrastructure environment.
• Perform cleanup, management, and tuning of Active Directory environment.

Confidential

Senior Systems Engineer

• Windows Operations PCI Compliance and Patching Systems Engineer primarily assist with the remediation Windows operating system security vulnerabilities, Windows server patching and server hardening for Windows 2003 and Windows 2008 servers.
• Assisted in the quick resolution of PCI compliance vulnerabilities for Windows 2003 and Windows 2008 servers.
• Helped establish and implement enterprise class standards for Microsoft-based infrastructure systems.
• Conducted OS-level and VMware patch planning, coordination, and execution using patch management tools like Microsoft SCCM.
• Managed and improved Active Directory and Group Policy Objects to meet best practice standards.
• Developed and executed remediation plans to obtain or maintain FFIEC, PCI, SSAE 16/SOC 1 and corporate audit compliance.
• Documented best practice procedures, as needed, to meet FFIEC, PCI and SSAE 16/SOC 1 audit requirement.
• Experience with Active Directory, IIS, SCCM and PowerShell.

Confidential

Senior Window Systems Engineer

• Senior Windows System Engineer with responsibilities for 3rd and 4th level support with Windows Server Security PCI , Penetration Testing for both internal and external vulnerabilities. Administer PC power management for 35,000 laptop and desktops. Windows Operations point of contact for Macy's and Bloomingdale's new ConnectShip program. Responsible for on-call rotation and support of farm of 3,600 Windows Servers 2003 R2/2008 R2 including 1,000 virtual machines running on ESX Host. Part of a major initiative to convert Windows 2003 R2 servers to 2008 R2 SP1 and going from 32bit OS to 64bit OS.
• Provided 4th level support for client/server infrastructure, operating systems and infrastructure services.
• Evangelized Windows strategy within business and management.
• Enforced Windows Server administration standards, policies, and guidelines.
• Broad understanding of all major Windows Infrastructure components.
• Created Domain Name System entries for internal and external DNS.
• Managed Active Directory objects in multiple domain infrastructures.
• Acted as project manager on one or more projects.
• Subject matter expert on Windows Server security. Provide PCI Payment Card Industry support from a Windows perspective.
• Centrally administer Tivoli Endpoint Manager for Power Management. Provide scalable, policy-driven power management system for all Windows endpoints.
• Utilized SCOM for Windows Server alerting and monitoring.
• Utilized PowerShell commands to move server roles from Windows 2003 R2 servers to 2008 R2 SP1.
• Independently researches and resolves moderately to highly complex technical problems.
• Collaborated with internal and external teams to ensure engineered solutions are aligned to company standards.

Confidential

Windows System Engineer

• Responsible for upgrades and migration of Windows servers in 2 data centers.
• Designed and implemented procedures.
• Oversaw Windows servers, storage SAN/NAS , and data backup environment SAN, NAS, individual server .
• Migrated Windows servers from Sun StorEdge 9980 storage to new SVC Storage Virtualization Cloud environment.
• Decommissioned physical and virtual servers.
• Checked server health and validated candidacy for P2P, P2V, and V2V migrations.
• Upgraded standalone and clustered servers.
• Performed physical to physical migrations via Novell PlateSpin.
• Performed P2V and V2V migrations via VMware vCenter Converter from 2.5/3.0 environments to vSphere 4.0.
• Troubleshoot any and all issues related to software releases, system upgrades, and migrations refresh planning/execution .
• Provided weekly status reports of current activities and projects.
• Moved 800 physical and virtual servers from one datacenter to another.

Confidential

System Administrator

• Maintained OU's organizational units within Active Directory.
• Provided patch management via WSUS.
• Troubleshot system issues.
• Ability to work with cross-functional groups on support issues.
• Performed global building inventory for SMS Clients and Asset Management.
• Installed, configured, troubleshot, and packaged enterprise level and 3rd party applications.
• Researched and recommended technical solutions that will enhance the support.
• Provided remote support VPN Connectivity Issues, Routing, etc .

Confidential

Windows/Exchange Engineer

• Provided support regarding problems with servers, operating systems, components, and related utilities in the Windows environment.
• Applied technical expertise to ensure that SLA's were met in a timely fashion and utilize MOM Microsoft Operations Manager to proactively monitor the environment.
• Developed and/or installed system utilities which may have major impact in a development, test, or production environment.
• Monitored status and performance of operating systems using testing tools.
• Supported over 380 servers at two disparate data centers.
• Provided server hosting services for state and local government customers located throughout the state of Georgia.
• Utilized many different technologies/methodologies including SDLC and ITIL and, supporting numerous agencies/entities.
• Performed patch management and server maintenance on file and print servers, domain controllers, and Exchange 2003 servers.
• Monitored and maintained BlackBerry Enterprise Server BES and clustered Microsoft Exchange 2003 servers for state of Georgia government.
• Monitored McAfee WebShield and GroupShield.
• Monitored and supported SMTP and IIS on bridgehead servers.
• Enterprise knowledge of Active Directory and Exchange 2003.
• Proposed solutions that improve infrastructure functionality and performance.
• Planned and executed disaster recovery procedures.
• Served as technical liaison on enterprise-wide projects/implementations.
• Proactively sought solutions to issues related to the Windows environment.

Confidential

System Engineer

• Administered Active Directory Users and Computers, groups, shares, NTFS permissions, and print servers.
• Performed Server builds.
• Maintained all Windows systems with high availability.
• Familiar with DNS, DHCP, SMS 2003, and group administration.
• Administered BlackBerry Enterprise Server BES .
• Assisted in upgrade from SharePoint 2005 to 2007.
• Handled problem recognition, research, isolation, resolution and follow-up.
• Utilized in-depth understanding of Windows XP/Vista Wintel-based systems.
• Troubleshot and supported computer applications such as firewalls, anti-virus and Cisco VPN.
• Mentored and trained new System Engineers.
• Worked with clients, management, and vendors.
• Completed work orders and projects in a timely manner while documenting resolutions.
• Kept abreast of developments affecting the operation of assigned equipment.
• Consulted with IS Staff to explain errors or recommend changes to systems.
• Prepared statistical reports write software/hardware evaluation and recommendations for management review.
• Performed On-Call Network Support.
• Managed project for CompuTrace software LoJack for laptops .

Confidential

PC/Network Technician II

• Ensured all NT/2000/2003 servers are up and functioning properly for maximum uptime.
• Verified successful backup and disaster recovery operations are completed on a daily basis.
• Monitored and responded to hardware, software, and network problems utilizing hardware and software testing tools and techniques.
• Updated service packs and hot fixes to ensure systems are secure.
• Created and administered network user accounts, and various application specific accounts.
• Implemented new systems and applications with the business strategy to provide a positive ROI.
• Maintained and enforced network security policies and procedures for network usage, data storage, IT requests, and internet usage.
• Interfaced and escalated with vendor support service groups to ensure appropriate notification during outages or periods of degraded system performance.

Confidential

• BellSouth Customer Markets BellSouth Business, Consumer, and Small Business and Corporate
• Administrator
• Subject Matter Expert SME for Dell laptops/desktops, and Windows 2000.
• Setup and configured Dell laptops, desktops and network printers for connectivity on the BBS and AD domains.
• Answered and resolved any Windows 2000, Dell computer and laptop migration related issues for BBS employees.
• Assisted BellSouth in Active Directory migration for domains and Exchange servers.
• Supported BellSouth Customer Markets and Corporate employees at 2 different locations.
• Tested computer fixes and configurations with employees to ensure customer satisfaction.
• Performed Exchange client configuration, and answer and resolve Outlook issues.
• Troubleshot LANs and assist in the isolation/resolution of related problems.
• Provided support to all regional LAN users, performing troubleshooting, diagnostics and evaluations to determine solutions and alternatives.
• Assisted BellSouth Customer Markets and Corporate employees with how to questions, configurations, and passwords.
• Reset NT passwords and unlocked accounts with User Manager and Microsoft Management Console AD password utility.
• Resolved Internet Explorer, Proxy Server, internet/intranet issues for BellSouth and EDS employees.