IT Manager Resume Profile

IT Management professional

IT Professional with outstanding customer service experience and technical expertise to bring together technology and users to deliver effective IT solutions. Bachelor of Science in Management Information Systems.

Highlights and Accomplishments

Performing data analysis for business managers to determine if a defect in the application is based on application code or records in the database.
Worked with a team to successfully transfer 10 years of data from a homegrown legacy IT system to a C.O.T.S. system.
Developed ongoing and ad-hoc reports using SQL and Report Generators
Received the 2008 SBDC Mentoring Award People's Choice Award from the SBDC Counselors

Technical Competencies

Operating Systems: Windows XP, Vista and Windows 7
Hardware: Workstations PC's Peripherals
Software: Microsoft Office 2003 and 2007 Oracle PL/SQL Visio Photoshop Fireworks Flash Front Page Dreamweaver Access MS SQL 2000, 2005 and 2008 VB.net

Work Experience

Confidential

The Berry Company combined with another Phone Book Company. Both used homegrown applications to run their businesses. They are in the process of migrating everything to an application developed in Sweden.

Oracle Data Analyst

Work with Business users to perform the following:
Identification of data conversion issues.
Periodical updates of pricing, due dates, etc.
Identification of data entry errors.
Data cleansing updates.
Data entry for areas of the application that do not have a data entry screen.
Create and run routine reports for users until the report is loaded into the reports manager.

Confidential

IT Manager

Worked closely with the management team and the users in 35 locations across the state of Ohio to achieve the following:
Recommended systems modifications to reduce user problems. Lead a cross functional team to review and simplify current IT processes and through problem solving and team collaboration developed IT systems that standardize and stream line the processes.
Simulated and recreated user problems to resolve operating difficulties.
Identified and managed the resources needed to complete projects successfully.
Worked closely with outside technology partners as necessary to ensure timely project delivery and IT services.
Developed ongoing and ad hoc business reports using SQL and report generators.
Utilized remote desktop software to provide user support of IT systems in multiple remote locations throughout the state of Ohio. Supported users of all levels from incompetent to expert.
Wrote Instructional, Reference and Requirements Documents for all IT modules.
Developed and conducted interactive training classes for users of web based IT modules. Training classes were conducted both face to face and remotely through web based software.
Performed thorough testing to ensure that IT projects meet project specifications.
Recruited and Managed IT Interns.

Confidential

Systems Integration Intern

Tested an XML based ATM installation from early in the development process through completion.
Installed new builds of the software in multiple ATM models.
Tested the software for both hardware and software failures.

Confidential

Microsoft Office Tutor

Confidential

Sales Manager/Assistant Store Manager

Confidential

Sales Manager

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