Sr. Infrastructure Engineer Resume
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TECHNICAL SKILLS
- Windows Server 2003, 2008, 2012
- Active Directory & Group Policy management
- Microsoft SCCM 2012
- Microsoft Exchange Server 2007,2010
- VMware vSphere 4.x, 5.x and Hyper - V 2008/2012 Server
- DNS / WINS / DHCP
- MS PowerShell and Python
- SQL Server 2008/2012
- Citrix XenApp and XenDesktop Server
- Lync2013, Skype for Business 2015
PROFESSIONAL EXPERIENCE
Confidential
Sr. Infrastructure Engineer
Responsibilities:
- Subject Matter Expert for Active Directory Group Policy, Windows Server update Services and SCCM 2012 Technology.
- Key member of the Reliability Engineering Group for Windows Cloud Team.
- Escalation support for the firm’s Cloud Windows Infrastructure, consisting of over 65,000 Citrix XenDesktop based VDI environment consisting Microsoft Windows 7/10 clients and 11,000 Windows based server enterprise environment.
- Performing project-based activities such as Datacentre Migration support, large-scale product upgrades and Infrastructure changes.
- Perform Root cause analysis of the Windows infrastructure issues and outages.
- Act as a project manager for multiple teams throughout Cloud and intertwined divisions to manage and lead internal projects to stabilize the Confidential Cloud Infrastructure.
- Engage in Technology Infrastructure Global Incident, Problem & Change management process.
- Lead strategic and tactical automation efforts to bring in operational efficiency and risk management in the operational functions.
- Review, Approve and Monitor monthly and out of band patch payload cycle via WSUS/SCCM 2012
- Report Patch Compliance reporting for the Windows infrastructure to Senior Management.
- Manage, sync and deploy Group Policies in multiple domains each month in phased manner.
Confidential
Senior Technical Lead
Responsibilities:
- Involved in the developing Enterprise Architecture using Microsoft technologies.
- Manage Technical Escalations from Technical Accounts Managers and L3 Team for Exchange and Active Directory Issues.
- Proficient with Active Directory Setup, Configuration and Management on Windows Server 2003 & Windows Server 2008.
- Expert in managing Group Policies, Active Directory User Management and handling Active Directory Replication configuration and troubleshooting.
- Handled projects for setting up entire domain from scratch and building entire messaging system using Exchange 2003/2007 and Blackberry Enterprise Server 4.0 & 5.0 with Windows Server 2003 and Windows Server 2008.
- Proficient with Anti-spam (Barracuda, Symantec Bright mail, Trend micro Mail Security) and Antivirus (Symantec Corp, Trend micro and Computer Associate) solutions.
- Managing enterprise Exchange Servers (Exchange 2003/2007/2010) for Client with Cluster/backend/frontend scenarios with Blackberry 4.0 and 5.0.
Confidential
Support Engineer
Responsibilities:
- Member of Windows Server Escalation Team
- Trouble-shooting Escalation and Mentor calls for Windows Server 2003/2008 Front Line.
- Actively used sysinternals tools for troubleshooting to do the root cause analysis.
- Actively shared knowledge through content creation on existing products and technologies.
- Good at reading network trace, kernel and user dumps.
- Shared knowledge through training, mentoring and collaboration.