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Sr. Infrastructure Engineer Resume

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TECHNICAL SKILLS

  • Windows Server 2003, 2008, 2012
  • Active Directory & Group Policy management
  • Microsoft SCCM 2012
  • Microsoft Exchange Server 2007,2010
  • VMware vSphere 4.x, 5.x and Hyper - V 2008/2012 Server
  • DNS / WINS / DHCP
  • MS PowerShell and Python
  • SQL Server 2008/2012
  • Citrix XenApp and XenDesktop Server
  • Lync2013, Skype for Business 2015

PROFESSIONAL EXPERIENCE

Confidential

Sr. Infrastructure Engineer

Responsibilities:

  • Subject Matter Expert for Active Directory Group Policy, Windows Server update Services and SCCM 2012 Technology.
  • Key member of the Reliability Engineering Group for Windows Cloud Team.
  • Escalation support for the firm’s Cloud Windows Infrastructure, consisting of over 65,000 Citrix XenDesktop based VDI environment consisting Microsoft Windows 7/10 clients and 11,000 Windows based server enterprise environment.
  • Performing project-based activities such as Datacentre Migration support, large-scale product upgrades and Infrastructure changes.
  • Perform Root cause analysis of the Windows infrastructure issues and outages.
  • Act as a project manager for multiple teams throughout Cloud and intertwined divisions to manage and lead internal projects to stabilize the Confidential Cloud Infrastructure.
  • Engage in Technology Infrastructure Global Incident, Problem & Change management process.
  • Lead strategic and tactical automation efforts to bring in operational efficiency and risk management in the operational functions.
  • Review, Approve and Monitor monthly and out of band patch payload cycle via WSUS/SCCM 2012
  • Report Patch Compliance reporting for the Windows infrastructure to Senior Management.
  • Manage, sync and deploy Group Policies in multiple domains each month in phased manner.

Confidential

Senior Technical Lead

Responsibilities:

  • Involved in the developing Enterprise Architecture using Microsoft technologies.
  • Manage Technical Escalations from Technical Accounts Managers and L3 Team for Exchange and Active Directory Issues.
  • Proficient with Active Directory Setup, Configuration and Management on Windows Server 2003 & Windows Server 2008.
  • Expert in managing Group Policies, Active Directory User Management and handling Active Directory Replication configuration and troubleshooting.
  • Handled projects for setting up entire domain from scratch and building entire messaging system using Exchange 2003/2007 and Blackberry Enterprise Server 4.0 & 5.0 with Windows Server 2003 and Windows Server 2008.
  • Proficient with Anti-spam (Barracuda, Symantec Bright mail, Trend micro Mail Security) and Antivirus (Symantec Corp, Trend micro and Computer Associate) solutions.
  • Managing enterprise Exchange Servers (Exchange 2003/2007/2010) for Client with Cluster/backend/frontend scenarios with Blackberry 4.0 and 5.0.

Confidential

Support Engineer

Responsibilities:

  • Member of Windows Server Escalation Team
  • Trouble-shooting Escalation and Mentor calls for Windows Server 2003/2008 Front Line.
  • Actively used sysinternals tools for troubleshooting to do the root cause analysis.
  • Actively shared knowledge through content creation on existing products and technologies.
  • Good at reading network trace, kernel and user dumps.
  • Shared knowledge through training, mentoring and collaboration.

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