Sr. Infrastructure Engineer Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Sr. Infrastructure Engineer

Responsibilities:

Subject Matter Expert for Active Directory Group Policy, Windows Server update Services and SCCM 2012 Technology.
Key member of the Reliability Engineering Group for Windows Cloud Team.
Escalation support for the firm’s Cloud Windows Infrastructure, consisting of over 65,000 Citrix XenDesktop based VDI environment consisting Microsoft Windows 7/10 clients and 11,000 Windows based server enterprise environment.
Performing project-based activities such as Datacentre Migration support, large-scale product upgrades and Infrastructure changes.
Perform Root cause analysis of the Windows infrastructure issues and outages.
Act as a project manager for multiple teams throughout Cloud and intertwined divisions to manage and lead internal projects to stabilize the Confidential Cloud Infrastructure.
Engage in Technology Infrastructure Global Incident, Problem & Change management process.
Lead strategic and tactical automation efforts to bring in operational efficiency and risk management in the operational functions.
Review, Approve and Monitor monthly and out of band patch payload cycle via WSUS/SCCM 2012
Report Patch Compliance reporting for the Windows infrastructure to Senior Management.
Manage, sync and deploy Group Policies in multiple domains each month in phased manner.

Confidential

Senior Technical Lead

Responsibilities:

Involved in the developing Enterprise Architecture using Microsoft technologies.
Manage Technical Escalations from Technical Accounts Managers and L3 Team for Exchange and Active Directory Issues.
Proficient with Active Directory Setup, Configuration and Management on Windows Server 2003 & Windows Server 2008.
Expert in managing Group Policies, Active Directory User Management and handling Active Directory Replication configuration and troubleshooting.
Handled projects for setting up entire domain from scratch and building entire messaging system using Exchange 2003/2007 and Blackberry Enterprise Server 4.0 & 5.0 with Windows Server 2003 and Windows Server 2008.
Proficient with Anti-spam (Barracuda, Symantec Bright mail, Trend micro Mail Security) and Antivirus (Symantec Corp, Trend micro and Computer Associate) solutions.
Managing enterprise Exchange Servers (Exchange 2003/2007/2010) for Client with Cluster/backend/frontend scenarios with Blackberry 4.0 and 5.0.

Confidential

Support Engineer

Responsibilities:

Member of Windows Server Escalation Team
Trouble-shooting Escalation and Mentor calls for Windows Server 2003/2008 Front Line.
Actively used sysinternals tools for troubleshooting to do the root cause analysis.
Actively shared knowledge through content creation on existing products and technologies.
Good at reading network trace, kernel and user dumps.
Shared knowledge through training, mentoring and collaboration.