SUMMARY

• Around 10 years of experience as Windows/VMware Administrator, Desktop and Customer/End user support.
• Experience in Microsoft Windows 2012/2008/2003/2000/ NT 4.0 Servers at single or multi domain platforms.
• Experience in Installation of all types of Microsoft Windows Operating Systems (2012/2008/2003/2000 Servers), Application Software under multi - platform environments, deployment & monitoring Servers.
• Experience in Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Terminal Server, NAT, Microsoft Clustering and Exchange Mail Server in Windows based server environment.
• Experience with Virtualization technologies like Installing, Configuring, and Administering VMware ESX/ESXi. Created and managed VMs (Virtual Server) and also involved in the maintenance of Virtual Servers.
• Have Experience on Communication tools Like Microsoft Communicator, Skype for Business, Lync2010/lync2013…
• Experience in PowerShell script such as Login script, AD user creation, Windows registry check…
• Experience in Microsoft Exchange 2007, 2010, 2013, Office 365.
• Expertise in Unix and Linux system installation, configuration, administration, the development and testing of backup and recovery methodologies, troubleshooting, capacity and performance planning, performance tuning, preventative maintenance, monitoring and alerting setup and security hardening.
• Experience with x86 / x64 Intel, HP Blade, HP ProLiant, IBM & Dell hardware like Blade Servers, rack-mounted Servers, Tower Servers, Desktop, Laptop and other peripherals.
• Knowledge about SAN Configuration and Implementation, Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups.
• Specialized in Software Packaging and expertise in MSI technology (Windows Installer). SCCM 2012 and Extensive administrative experience with Windows 7/8/10.
• Performed configuration, deployment and support of cloud services including Amazon Web Services (AWS)
• Excellent skills in Virus updates, Security updates and Service Pack updates.
• Knowledge of ITIL process (Incident, Change, Problem, Release Management) and enforcer of best practices.
• Worked as an administrator for helpdesk Tools like CA ServiceDesk, Cherwell, Altiris, Fresh ServiceDesk.
• Outstanding skills in supporting users over phone as well as using Remote Support Tools such as VNC, Windows Remote Desktop, WebEx, Citrix to connect to the servers.

TECHNICAL SKILLS

• Windows Server 2003/2008/2008 R2/2012
• Windows XP/Vista/7/8
• Apple Mac OS
• WINTEL&NT
• Hyper-v
• Vsphere
• VMwareDRS
• VMwareHA
• VCenter Manager
• Vmotion
• Vrealize
• HA DRS
• Monitoring Solorwind Dashboard
• Azure Powershell
• Juniper Firewall
• DNS
• DHCP
• SNMP
• Windows Active Directory Services
• FTP
• SFTP
• Microsoft Exchange 2003/2007/2010
• Microsoft SharePoint 2007/2010
• Microsoft Office 2003/2007/2010
• Outlook 2003/2007/2010
• VMware workstation 5.0/6.0. Dell Power Edge Servers
• Intel x86 processors
• EMC SAN storage
• Net App Storage
• Cisco 2600
• 2800
• 3800 Routers.

PROFESSIONAL EXPERIENCE

Confidential - New York City, NY

System Administrator

Responsibilities:

• Managing a complex infrastructure including Windows servers, VMware, Active Directory, GPO, Citrix, SCCM and Office 365 environment
• Collaborate with all departments companywide including networking, application development, information security, etc.
• Manage Window servers 2008/2012.Implement and maintain server security settings, report on vulnerabilities and remediate.
• Administration ofWindows Server 2012 R2: DNS Servers, DFS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers using Hyper-V Support of all networking technologies which includes LAN/WAN, security.
• Windows Management for more than 4000 local and remote windows 2008/2012/2016 servers, including design, implementation and 24x7 support.
• AD Group Policy Design and Settings for Domain Level, Location Level, Global Workstation Level & Windows 10/7 GPO’s.
• Managing System Center Configuration Manager (SCCM) 2012 - Build, Deployment, Patching, Asset management.
• Windows 10/7 Windows Server 2008/2012/2016 image deployment process development & documentation, including Boot Image, Task Sequence, Driver Packages, Language Packs & Regional components.
• Installation and Configuration for XenApp 6.5 Server for development, Model and production environment and publishing business applications as per project requirement.
• Engineered Citrix Storefront / Citrix 7.6 Desktop VDI. (Citrix provisioning Virtual disks).
• Managing VMware vCenter Server and ESXi installation, configuration, administration, and support.vSphere6.0 configuration: Vcenter 6.0, ESXi 6.0 cluster setup and configuring VMware vSphere Distributed services ( vMotion; Storage vMotion; DRS; HA; FT)
• Performed P2V and V2V migrations using VMware Converter.
• SAN space allocation for ESXi server's host. Scanning and configuring LUN for ESXi server.
• Configuring and troubleshooting the virtual network. (Standard vSwitch & Distributed vSwitch, design network Load balancing).
• Manage Microsoft Azure Management Console(Ibiza) for Azure Active Directory, Storage accounts, Virtual Machines, Virtual networks and also Intune for device profile configuration of Android, iOS, MacOS, Windows Phone, Windows 8.1 and later.
• Designed VNets and subscriptions to conform to Azure Network Limits.
• Installed, configured and successfully upgraded SolarWinds Version..
• Multiuser mount support for CIFS, Asynchronous read and write support for CIFS, Work on IPv6 support for NFS and CIFS
• Administered, maintained and supported SCOM platform.
• Developed, upgraded and reviewed all SCOM console for security purpose.
• Worked on O365 Admin Center for setup O365, Users and groups for Reset user passwords, Create, edit, and delete users and groups, and manage user licenses, Domain, Service Setting, Mobile device access, mobile device policies, Sites to manage SharePoint site collection and administration for different teams, voice and conferencing service to configure setting through lync.

Environment: Microsoft Azure, Windows Server 2008R/2012/2016, Win 7/10, Azure Active Directory, Intune, Azure PowerShell, Jira, TrackIT, Solarwinds SCCM 2016, MS Office, Outlook 2013/Office 2016, Office 365, Plato Firewall, Cisco Router and Netgear Switches, IBM Servers & Dell Hardware

Confidential - New York City, NY

IT Administrator

Responsibilities:

• Windows 10/7 Windows Server 2008/2012/2016 image deployment process development & documentation, including Boot Image, Task Sequence, Driver Packages, Language Packs & Regional components.
• Core image development & distribution, hardware catalog creation, testing cycle implementation. Application staging, development and deployment.
• Application Deployments of Windows 10 and Windows 7.
• Used to manage Microsoft Azure Management Console(Ibiza) for Azure Active Directory, Storage accounts, Virtual Machines, Virtual networks and also Intune for device profile configuration of Android, iOS, MacOS, Windows Phone, Windows 8.1 and later.
• Designed VNets and subscriptions to conform to Azure Network Limits.
• Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
• AD Group Policy Design and Settings for Domain Level, Location Level, Global Workstation Level & Windows 10/7 GPO’s.
• Expertise in implementing Microsoft Bitlocker Administration and monitoring MBAM Web Console: Administration & Management.
• Administration ofWindows Server 2012 R2: DNS Servers, DFS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers using Hyper-V Support of all networking technologies which includes LAN/WAN, security.
• Windows Management for more than 4000 local and remote windows 2008/2012/2016 servers, including design, implementation and 24x7 support.
• Administered, maintained and supported SCOM platform.
• Developed, upgraded and reviewed all SCOM console for security purpose.
• Implemented improvement procedures on Microsoft SCOM based systems.
• Used Powershell, VB scripts and Authoring tools to tune SCOM management systems.
• Managing windows server and client system patching through SCCM, also application and OS installation through SCCM.
• Installed, configured and successfully upgraded Trend Micro Version for all existing and new computers.
• Multiuser mount support for CIFS, Asynchronous read and write support for CIFS, Work on IPv6 support for NFS and CIFS
• Administered SonicWALL Firewall and Cisco switches and router related issues.
• Designed, built, and deployed a multitude applications utilizing almost all of the AWS stack including EC2, R53, S3, RDS and Daily Creating Snapshots on AWS Amazon server for different locations.
• Worked on O365 Admin Center for setup O365, Users and groups for Reset user passwords, Create, edit, and delete users and groups, and manage user licenses, Domain, Service Setting, Mobile device access, mobile device policies, Sites to manage SharePoint site collection and administration for different teams, voice and conferencing service to configure setting through lync.

Environment: Amazon Aws, Microsoft Azure, Windows Server 2008R/2012/2016, Win 7/10, Azure Active Directory, Intune, Azure PowerShell, Jira, Zendesk, SCCM 2016, MS Office, Outlook 2013/Office 2016, Office 365, SonicWall Firewall, Cisco Router and Netgear Switches, IBM Servers & Dell Hardware

Confidential - Johnston, RI

System Engineer

Responsibilities:

• Working with multiple technical teams, architects, security officers, managers and business users, reviewed and documented workloads, system dependencies and business requirements.
• Managed Microsoft Azure Management Console(Ibiza) for Azure Active Directory, Storage accounts, Virtual Machines, Virtual networks.
• Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer.
• Implemented high availability with Azure Classic and Azure Resource Manager deployment models.
• Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
• Windows systems administration including installing system Security Patches, Hot Fixes.
• Worked on Server vulnerabilities along with PCI compliance for Windows and Linux Server.
• Defined security policies for logins and data access as per PCI standards.
• Designed and implemented multiple Active Directory implementations for over 4000 users.
• Experience using a formalized change management and incident management process.
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Provided support per request from various constituencies, Investigate and troubleshoot issues.
• Fortinet firewall Management: IPS, HIPS, configuring user access rights, policies, VPN configurations, Web filters, application filters, device management etc.
• Configure/add new services as per the requirements.
• Administered, maintained and supported SCOM platform.
• Used Powershell, VB scripts and Authoring tools to tune SCOM management systems.
• Windows Web administrator IIS 7.5/8.0 with extensive experience installing, configurations, integrations with ASP.NET,.Net Framework 2.0,3.0 3.5 Configuration.
• Managing McAfee EPO Orchestrator 4.6 / 5.2.1 Server. McAfee virus Scan enterprise +Antispyware enterprise 8.8. McAfee DLP Endpoint 9.2
• Created Hardening and network Documents, Policies and Procedure Docs.
• Worked on O365 Admin Center for setup O365, Migration from Exchange, Users and groups for Reset user passwords, Create, edit, and delete users and groups, and manage user licenses, Domain, Service Setting, Mobile device access, mobile device policies
• Help Desk Management: Working on Cherwell tool to create manage assign tickets, Creation of new user, creating agents and assigning rights creating groups and link the account with email ID, managing and uploading documents (basic troubleshooting steps for normal system slowness) for users and working on Technical Documents, Software & Setup Documentation for all the agents. Managing Incident/Change/Problem management Tickets and following up till the closure.

Environment: Microsoft Azure, Windows Server 2008R/2012/2016, Win 7/10, Azure Active Directory, Intune, Azure PowerShell, Remedy, Wintel & Windows Server 2008/2012, Hyper V, SCCM 2012 R2, WSUS, Putty, Azure PowerShell, SAN, PCI, VBScript, Active Directory, Fortigate, Juniper, CheckPoint Firewall, HP Blade, HP ProLiant G7 & Dell Hardware.

Confidential

System Administrator

Responsibilities:

• Involved in design, implementation, and maintenance of current large scale physical and virtual consolidated infrastructures as well as with the design, test and implementation of future technologies within virtual space.
• Installation and configuration ESXi server 5.1, Vcenter Operation Manager, VM virtual servers using VM-templates to facilitate server consolidation, migration and testing. Manage critical VDI environment end-to-end. Adding users on VDI environment.
• Supported VMware, specifically ESX VSphere 5 to monitor cluster performance, optimize the server environment, and diagnose and resolve production issues amongst 2 Data Centers and over 900 servers.
• Have Experience in Vmotion, HA, DRS VMware vRealize Suite for Cloud management, VMware NSX, vCloud
• Support of all networking technologies which includes LAN/WAN, voice, security.
• Migration of Windows R2 also upgradation to 2012. Administrating Windows and Linux systems in Enterprise environment.
• Experience using Group Policy to manage baseline workstation and browser configurations
• Migrated department from a physical data centre environment to AWS. also designed, built, and deployed a multitude applications utilizing almost all of the AWS stack (Including EC2, R53, S3, RDS, DynamoDB, SQS, IAM, and EMR), focussing on high-availability, fault tolerance, and auto-scaling.
• Lead shared onshore/offshore delivery of global Active Directory deployment for an 4000 user manufacturing customer. Created user ID's, roles, groups OU's etc.
• Firewall Management: Configuring user access rights, policies, VPN configurations, Web filters, application filters, device management etc.
• Managing IIS 5.0 / IIS 6.0/IIS 7.0 Web servers and hosted web sites.
• Creating and configuring new internal & external websites (HTTP and HTTPS).
• Website content and application release management and heath check of the servers.
• Application support for asp, .NET (1.1,2.0,3.0,3.5) based hosted internal & external websites.
• Familiar with PCI standards and PCI (Payment card industry) workflow.
• Worked on Server vulnerabilities along with PCI compliance for Windows and Linux Server.
• Defined security policies for logins and data access as per PCI standards.
• Involved in PCI standards Compliance in the ERP up-gradation project.
• Worked on Cyber-Ark password vault system for all productions and UAT servers.
• Created Hardening and network Documents, Policies and Procedure Docs.
• Support & Training - Provided necessary help / assistance to IT Helpdesk / Telecom Support Personal to resolve day-to-day issues.
• Worked on Service Now ITSM administration.

Environment: VMware ESX 4.0/3.5, VSphere, Vmotion, HA/DRS, & Windows Server 2003/2008R2, W2K/XP, Wise Package Studio 7.0, VB Script, SCCM, WSUS,Solarwind, Windows Powershell Script Splunk, Active Directory, Juniper Firewall, PowerShell, IBM Servers HP Blade Server & Lenovo Hardware.

Confidential

Sr. Windows Engineer

Responsibilities:

• Leading, managing and training Team of 10 to 12. Worked on WMI and file structure for windows and also group policies and registry hardening for Windows. Evaluated and maintained Windows 2003, 2000, NT, Exchange 2003, Exchange 5.5, Backup Exec, IIS servers) and about 50 Windows XP/2000, Desktops and IBM/ Compaq/ Gateway Laptops overall.
• Administered DNS, DHCP, WINS in Active Directory Environment.
• Making Dashboard of register Issues on daily, Weekly and Monthly Basis.
• Maintained Active Directory user, group, and computer accounts.
• Monitoring Citrix XenApp Applications WPA, Seibel, CCPulse, VPN, WireShark.
• Installation, Configuration & Troubleshoot of VoIP Phones.
• Firewall: Configuring policies, VPN, Web filters, application filters etc.
• Incident Management - Managing and providing support and solution by coordinating with the off - shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process.
• Worked on IBM, Dell, and Lenovobranded machines & handled over 1000 Machines and users.

Environment: Windows Server 2003/2008R2, Active Directory 2003, Application such as Citrix, WPA, VPN, WireShark, CheckPoint Firewall, Dell Servers & Lenovo Hardware.