Summary of Qualifications:

• Well rounded Senior Systems Engineer that possess experience and knowledge gained from working with hundreds of different businesses.
• In-depth knowledge and understanding of numerous software packages and operating systems.
• Detailed oriented with a strong believe in procedural practices.

Technical Skills

• Operating System Support - Windows 2000/ME/XP/Vista/7/8/8.1, Windows Server 2000/2003/2003R2/2008/2008R2/2012/2012R2, Apple OSX 10.9 Mavericks , Ubuntu, SUSE, Solaris, Debian, Android 4.4 Kitkat
• Managed Services -Kaseya, LabTech, Level Platforms, N-Able, SpiceWorks, Autotask, LogMeIn
• Firewall and Switches - SonicWall Standard/Enhanced, Cisco, Netgear, Juniper, HP, Actiontec
• Network Services - DHCP, DNS, NFS, DFS, iSCSI, Fiber, NAS, AD, GPO, WSUS, VPN, RDP, VLAN, Fax, Printing, File Server, SharePoint, Backup Server
• Security Management - Antimalware, Endpoint Security, Antivirus, Patch Management, Firewall Management, Desktop Server Monitoring, SonicWall, Barracuda
• Backup DR - Symantec Backup Exec, Acronis, ShadowProtect, Unitrend, Axcient, Virtual Machine Replication, UPS
• Management Infrastructure - System Center, Virtual Machines Management, VMware vCenter, Group Policy, Active Directory, Logmein, TeamViewer
• CRM Applications - Salesforce, Microsoft Dynamics, Connectwise, SugarCRM, Insightly, Autotask
• Messaging Collaboration- Microsoft Exchange 2000-2013, OWA, BlackBerry Server, Hosted Email, Appriver, Intermedia, ActiveSync, POP, SMTP, Google Apps For Business, Instant Messaging, Fax, Message Filtering, Archiving, Compliance, Migration, Endpoint Configuration, Shoretel Phone systems
• Virtualization - VMware, Citrix XenServer, VDI, Virtual Box, Parallels

Experience

Confidential

Senior Systems Engineer

• Took the goals of department heads and designed a new network infrastructure that allowed for easier and safer interactions between Vendors and Clients while limiting staff interactions.
• Created and executed the migration of a Windows 2000 Domain to New Dell Hardware running Windows 2008 R2. Upgraded resource access from scripts to Group Policy Objects. Replaced desktops while carrying data over via roaming profiles.
• Established and train Users on new best practices, procedures and processes for data integrity and security which increased productivity by 30 within the first month.
• Migrate and maintain all Line of Business Applications and associated data to the new hardware. Liaison with product vendors as needed.
• Implemented a new strategy for promotion and marketing approach of 10,000 agency clients.

Confidential

Senior Systems Engineer

• Provided remote and onsite support of desktops and server systems for 30 managed clients.
• Managed day-to-day IT Operations of Servers, Virtual Servers Xen Server VMWare , backups and remote access for Monthly Clients.
• Proactively analyze, configure and troubleshoot multiple models and vendors of switches/routers/firewalls such as SonicWALL, Cisco, Juniper, Netgear and others: VPN, Access Rules, Content Filtering, Remote Access
• Track and monitor projects, tickets and inventory with Autotask.

Confidential

Senior Systems Engineer

• Provided complete support for 20 monthly clients including Non Profit Organizations such as NYJTL, SASF and Smile Train.
• Manage Active Directory Domains, Objects, resources and keep documentation current.
• Purchased, migrated, configured and managed Hosted Exchange and Google Apps for Business on clients' behalf.
• Planned and implemented projects of migrating physical servers with shared storage that drastically reduced power consumption, cooling expense and allow for a more consistent backup solution with snapshots.
• Increased network security for clients by implementing VLANs, to isolate departments and wireless communications. Lockdown firewalls communications by creating more strict access rules and cleaned up forwarding policies.
• Proactively analyze, troubleshoot and the configuration of multiple models and vendors of switches/routers/firewalls such as SonicWALL, Cisco, Juniper, Netgear and others.

Confidential

Senior Network Engineer

• Managed and provide day-to-day support of Servers running Windows 2008 R2 supporting Active Directory, SQL, Exchange 2003/2007, Mobile Devices, File Sharing, Microsoft Dynamics and backups.
• Migrated Exchange from 2003 to 2007 and manage all aspects of Exchange management backup and support.
• Proactively analyze, troubleshoot and resolve network security issues, content filtering and manage firewall access rules to facilitate vendor access.
• Perform network installations, upgrades, training, documentation, monitoring and analysis.
• Create backup strategy using Backup Exec backup to disk option with backup retention to meet company standards.
• Coordinate efforts with external vendors to allow remote access via VPN and HTTPs to access company data securely.
• Mange User Applications: Microsoft Office, Microsoft Dynamics, Browser and Design Applications.

Confidential

Systems Engineer/Managed Services Engineer

• Design networks, manage network Installs and upgrade with an emphasis on Business Continuity, while carry out each step of the process to meet deadlines and project requirements.
• Technical Support Engineer responsible for enterprise monitoring software solution Kaseya - for Linux, Apple and Windows environments.
• Assemble server racks and servers for clients as needed.
• Performed Monthly, Quarterly and Annual maintenance of all Monthly Managed network infrastructure.
• Backup systems management with daily Backup Job Status logging and resolution to meet SLA.
• Maintain/Upgrade Email systems for all clients Exchange 2000, 2003 2007.
• Mobile device support: Blackberries, Palm OS, Windows Mobile and Apple IOS directly with Exchange or Blackberry Servers
• Remote and onsite support of servers, end user systems and applications.
• Proactively analyze, troubleshoot and the configuration of multiple models and vendors of switches/routers/firewalls such as SonicWALL, Cisco, Juniper, Netgear and others.
• Manage trouble tickets and projects with Salesforce.
• Responsible for SharePoint Server configuration and maintenance.
• Server Virtualization with Hyper-V.

Confidential

Level II Technician / Field Engineer

• Provide remote support to managed clients applications, desktop and servers.
• Coordinated with Vendors to address hardware and software issues.
• Manage Active Directory Domains, Objects, resources and keeps documentation current.
• Performed onsite visits for hardware update/replacement, maintenance and User training.
• Managed Exchange : 5.5, 2000 and 2003: create, move, archive mailboxes, create distribution groups.

Confidential

Managed Services Architect Help Desk/Field Engineer

• Researched and Deployed Kaseya on custom designed racked hardware while providing support to end users on a daily basis.
• Install, configure and rack Servers running Microsoft Windows Server SBS for clients.
• Manage Exchange 5.5, 2000 and 2003: create, move, archive mailboxes, create distribution groups.
• Manage Active Directory Domains, Objects, Resources and keeps documentation current.
• Install and manage Shoretel Phone Appliances.
• Physically build racks and servers including the company's that consisted of 17 server.
• Desk support for clients and applications including but not limited to: Microsoft Office frequently Outlook , Blackberry Desktop Manager, Web based printers, Network Printers, Blackberry Enterprise Server, Create Users, Distribution Groups, IE issues, Accounting Applications and more.