SUMMARY:

• I am highly motivated individual who is willing to learn new technologies and strive to increase my knowledge each day and put it into practical use.
• I enjoy the challenge of managing technical services and strive to provide unparalleled uptime and reliability.
• I possess a unique set of skills which enables me to not only function as a manager, of both people and applications, but also serve as a highly technical resource.
• My technical background enables me to relate to those I manage, operate in an architectural role, and effectively drive out problem resolution in situations that demand an expert level of triage.
• Business System / Production Support Analyst with 10+ years of experience in Development, Test and Production Environment in a fast paced Commodity Trading environment.
• Systems Engineer with over 10 years of implementing and supporting Equity and Fixed Income trading environments from front end to backend.
• Extensive knowledge of UNIX, Linux, Database troubleshooting and support.
• Over 10 years Technical Support experience with advanced knowledge of Unix, SQL, Shell Scripting and very strong Analytical and troubleshooting skills to resolve complex issues under pressure and extreme time constraints. Extensive Knowledge of troubleshooting various financial applications and support
• Strong Knowledge in Business Processes and also formulating business testing processes to enhance business continuity processes like Disaster Recovery and Fail Over processes.
• Previous experience providing application support to Java Trading Applications.
• Strong Analytical, Proactive, Flexible and Very Strong problem solving skills in a fast paced environment.
• Ability to work independently and meet deadlines. Excellent communication and leadership, skills and very good team player.
• Managed Global teams in delivering complex, multi - region, mission critical trading platforms. This involved production incident management and client management on various Trading platforms which includes Listed Derivatives, Fixed Income, FX and Equities.

AREAS OF EXPERTISE:

Application technologies include Java, Tomcat, WebSphere, Apache Webserver, Linux, Oracle, Sybase, DB2, Cassandra, and Hadoop.

Extensive experience providing application support to Java Trading Applications

Extensive knowledge in UNIX, Linux, Database troubleshooting and support

Experience in Middleware technologies like Tibco RV, EMS, and Message Queue (MQ)

Experience using change management tools and incident reporting tools like Remedy, Maximo

Proficient in technical testing and backend commodity trading applications

PROFESSIONAL EXPERIENCE:

Confidential

Systems Analyst

Responsibilities:

• Built documentation for knowledge transfer sessions for various technical and business flows for L3 and L2 support analyst to be recorded and stored as video libraries.
• Lead Team effort to Triage Production issues across fraud Applications by troubleshooting and also create incident tickets to track issues and document Root Cause Analysis. Also setup Triage bridge lines with the necessary teams to resolve issues in a timely manner and to put in proactive measures to minimize or eliminate repeat incidence.
• Developed a program to video record knowledge sharing sessions. Videos allow for new associates, and those needing cross training, to gain core skills quickly.
• Presented high level and low level designs for review approval, as well as creating supporting documentation for the L3 support teams.
• Building a shared website (wiki) a one stop support handbook and reference point for L2 and L3 Support personnel.
• Troubleshoot issues across multiple platforms from vendors, firm landing zone issues and case management issues for analyst. Running Triage and incident reporting and notifications and general issue management across fraud technology.
• System Support and manages Deployment and configuration in Linux environment, Database, WebSphere and Data Networks across the fraud technology.

Confidential

Senior Support Analyst

Responsibilities:

• Software and Hardware architecture planning, design and development.
• Set data quality standards; establish and support business and/or software processes to assure data quality and integrity.
• Intra-day, daily and weekly data management and database management jobs support and scheduling, using UNIX Cronjobs, Control-M and AutoSys.
• Troubleshoot critical production issues and bottlenecks under pressure and considerable time constraints for complex multi-tier homegrown Trading system
• Communicated and partnered with various groups:
• Business - to inform of current technology deployments
• Build - to facilitate requested improvements and prioritize workflow
• Automate checkout scripts and setup monitoring tools for the production environment
• Inform and help clients to setup testing and simulation environment.
• Created and assessed Proof-Of-Concepts for version upgrades and physical and logical migrations for Replicated systems
• Forecasting and planning capacity for distributed systems for various financial houses.
• Support both system testing and production implementation
• Actively participated in the multiple migration projects:
• Data Center cross-platform migration (Sybase, MS SQL Server)
• Data Server version upgrades / migrations (Sybase)
• Manages and supported software used to manage the storage and distribution activities and schedules for third party to ensure maximum utilization of storage space and equipment.
• Administers operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensures products, used auto parts, or supplies are shipped, distributed, or received in an efficient manner using software tools.
• Inspects and checks conditions of storage facilities and also plan disaster recovery and contingency plan such as planning personnel safety and plant protection activities.
• Team Lead and team player for staff supervision and motivation and support.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Manages staff by assigning, selecting, orienting, and training employees.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Completes projects by coordinating resources and timetables with business user groups and infrastructural and software teams.

Confidential, NYC

Senior Systems Analyst / Production Support Specialist

Responsibilities:

• Provided application support, backend testing, debugging, and release support to Java Trading applications.
• Managed the flow for all equity orders and trade production server support including maintenance, upgrades and managing the scheduling of new software releases and patches.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Manages staff by assigning, selecting, orienting, and training employees.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Completes projects by coordinating resources and timetables with business user groups and infrastructural and software teams.
• Managed Information gathering requirements, work with the software design team, managed the QA testing plan and Software release into production.
• Preserves assets by designing and implementing disaster recovery and back-up procedures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Developed and Provided application and environment administration of complex trading systems.
• Effectually diagnosed trading issues by working with clients, vendors and internal units including the QA, operations and market control teams.
• Consistently provide advice and troubleshooting support to procurement and other users. Prepared and maintained database project set up procedures for purchasing, inspection, logistics, cost control and project management.
• Proficiently Practiced IT Asset Management for IT Hardware, software and equipment.
• Managed and supported the production order and trade routing system at the Bank. Low Latency on my system was critical for orders like DMA (Direct Market Access) and AES (Automated Execution Services).
• Managed and Led the Automation of checkout scripts and setup monitoring tools for the production environment this minimized errors.
• Setup Simulation environment from front end system to the exchange.
• Managed and led the team to troubleshoot critical production issues and bottlenecks under pressure and considerable time constraints for complex multi-tier homegrown Trading system.
• Managed and led the effort to setup and implement monitoring and alert tools like watcher, email alerts.
• Implemented and setup the procedure guidelines to use Remedy to request and schedule any changes to the production environment.
• Wrote a support Handbook that Recorded and tracked all production issues and impact for management, training for staff as well as to have warning alerts if possible to avoid problems reoccurring or minimize downtime.
• Setup support manual for the Global team using CVS and other repository to keep changes up to date and in sync.
• Managed and led the team in the support of all Production problems with regards to pricing, risk exposure and other critical order or trade issues and led other teams in resolving and addressing these issues.
• Managed and led the team for all production systems with regard to user access, new hardware, analyze Latency, Compliance with Industry standard.
• Managed and supported high frequency, volume trading, strategy, trading desk. Troubleshoot all issues which included network, latency, pricing delays on applications.
• Managed team on multiple projects including liaison with internal users and external clients. Participated in design and lead the deployment of the new improved order and trade systems.
• Participated in the planning of the DR (Disaster Recovery) and managed the order routing and trading part of the test.
• Participated in the planning of the Data Center migration from Canary Wharf to Slough. Also participated in some of the new purchases for the Data Center. Also involved in the meetings with regard to space and power distribution at the new Data Center.
• Wrote the document and Led the effort to automate the deployment processes of new software and patch releases and managed the planning and implementation.
• Wrote the document and led the effort to automate the support tools and managed the design, deployment and replicated across the global servers.
• Worked on making the trading application FSA compliant.

Senior Systems Analyst / Senior Product Manager

Confidential

Responsibilities:

• Provided application support, backend testing, debugging, and release support to Java Trading applications.
• Managed and the team to support fixed income and cash production systems and liaison with the various managers of the infrastructure teams. Participated, led and scheduled meetings to get a regular briefing on the production infrastructure issues and new development and discuss new tools that can add improvement.
• Managed and Led the team to support Production problems with regards to pricing, risk exposure and other critical order or trade issues and led other teams in resolving and addressing these issues.
• Wrote the document and led the effort to Automate the checkout scripts and setup monitoring tools for the production environment.
• Managed and implemented the Simulation environment from front end system to the exchange.
• Managed and led the team responsible for Batch Jobs using Autosys, Control-M, and Budtool.
• Client site visit with Traders to gather requirements on how to improve application as well address issues of our clients.
• Led the effort in the use of the concept of load balancing to address issues with regard slowness to client connectivity by using dynamic IP routing and server to slave masquerading concept.
• Participated in the design and planning of resilience and redundancy for client connectivity like multiple connecting points for clients and resilient DMZ.
• Managed and led the support of all leased lines between client side and Confidential with the support Telco technical team.
• Participated in the planning of the then new electronic ECBOT and led the Production deployment for the Firm.
• Participated in the Planning of DR and Managed the Disaster Recovery for the Department on September, 12th 2001 from Jersey City, New Jersey.
• Managed the deployment schedule as well as the QA of new software or application release. Planned and deployed a front to back simulation environment with all the major exchanges.
• Setup and managed the support team for clients using fix protocol engines to trade.
• Planned and lead efforts to train traders and sales team on new or improved features.
• Managed the first Production Release of the new Chicago Board of Trade electronic environment ACE for Credit Suisse.
• Participated in planning and deployment of adding FX, Equity Cash, US Gov, Euro Bonds and Related menu to the trading application which enabled traders to trade on the Futures, FX, Equity and Cash markets using a single trading platform.
• Managed and led the team on Foreign Exchange Trading support on dealer side, resolved pricing issues, trade flow and booking issues.
• Managed and supported all production issues on Exchange Links for most of the major exchanges for the firm.
• Led the deployment into production for new exchange links releases and upgrades and participated in the testing of releases and upgrades.
• Managed and supported the client side of the CME (Chicago Mercantile Exchange) and CBOT for the whole Bank GLOBEX (Electronic CME) and ECBOT (Electronic CBOT) Exchange Links Linehandlers for orders and trades and Price Feeds (Market Data) between the exchange and Credit Suisse.
• Supervised Gateways between Exchanges (GLOBEX and ECBOT) and Credit Suisse.
• Managed and led the team on production issues on GLOBEX (CME) and ECBOT (CBOT) on Credit Suisse.
• Established and maintained a UAT environment with the exchange, this helped with testing for compatibility with new releases and also for training support.
• Managed and led support of all production issues on downstream system as well which includes other application within the firm not able to send orders or get acknowledgments for orders or trades. Also on pricing and market data issues.
• Led a technical team who worked to resolve trade disputes as well as provide supporting documents to clients to confirm trades and orders.
• Responsible for the Information Technology support for Sales, Research, Client Technology, Client Services and the trading platforms.
• Managed the Exchange Links for Market Data Feed for the firm, which includes Reuters, Tibco (RV, EMS) and Exchange Data Feed. Led the effort to resolve all exchange links data production issues for both internal and external clients

Confidential

Data Center Support / Middle Office System Support Manager

Responsibilities:

• Responsibilities and achievements included:
• Application and Server Performance tuning;
• Writing and maintaining system documentation, production Policies and Procedures, Application Release Management.
• Support of system testing and production implementation
• Perform regular Date maintenance (backup, reorg / rebuilt, recompile, etc.) procedures;
• Research, diagnose and root cause analysis of various issues (database, hardware, backup, restore);
• Monitor and optimize database operations; analysis and response to performance and other maintenance issues;
• Datacenter application support, maintained application and user access to the data from the datacenter.
• Troubleshoot all production issues which included hardware issues as minimal as fuse change on a Box Hill storage rack to Network Cabling and Telco routing issues.
• Scheduled batch jobs to generate VWAP and other analytical data after data integrity checks are run on the master database.
• Back Office system support, maintained user access as well as resolve all production issues like deadlock victims when users simultaneously book trades and tickets.
• Diagnose problems and recommend solutions, including performance tuning;
• Write and support UNIX shell and SQL scripts;
• Automate data backup using tools like Budtool.
• Planned, Designed and Managed the first DR Testing for the DataCenter.