Systems Administrator Rresume Profile

Objective

A responsible position where my experience and training will contribute to running an efficient cost-effective operation. Summary Quality-focused IT professional 10 years of experience as systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues. Experience Confidential Under general supervision, assembles data from multiple sources using applicable schedules. Applies knowledge of policies, procedures, regulations and standard best practices to deliver informational or technical materials to customers, partners, suppliers and Boeing employees. Under general supervision, participates with organizational leaders in the development and implementation of plans and objectives to meet requirements. Contributes by gathering data from multiple sources to compile reports of moderate scope and complexity for management reviews and tracking performance to plan. Assists in the research and evaluation of organizational administrative issues of moderate scope and complexity. Performs a variety of support services. Data Analyst Confidential Maintains accountability records and databases for equipment used within the Department of the Navy. Assists the Project Manager in the development of program management presentations and associated materials. Responsible for all Shipping and recieving of materials with in the assinged projects to the fleet. Completes tasks within estimated timeframes and in accordance with established schedules. Helpdesk Technician Confidential Responsible for maintaining permissions on commands shared drive using Active Directory. Responsible for creating and maintaining command users NCI accounts. Responsible for writing and maintaining all procedures for account creations within the Space and Naval Warfare Systems Center, Charleston SPAWAR Command. Responsible for creating all new user accounts for network access to the SPAWAR network. Responsible for training new employees working on the helpdesk. Responsible for writing and maintaining all training material for new employees assigned to the helpdesk. Tier I, II, and III level helpdesk group support for 2,500 workstations. Answered helpdesk phones, resolving user problems and documenting solutions in the Remedy system. Assisted with SPAWARs transition to the Navy and Marine Corp Internet NMCI . Assisted in technical support and training for all MS Office applications and MS Operating Systems Provide status reports to Management using the Remedy system. Assigning daily work to all staffs. Checking all help desk operations so as to give better services to customers. Cross checking work, if completing as per assignment. Participate in and drive participation of the Help Desk in the organizations change management process. Key Contributions Accomplishments: Customer Support Satisfaction Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls resolved within companys 10-minute requirement. Turned around tense situations with irate customers into positive outcomes. Computer

Technician-EDMS Systems Administrator

Confidential

Administration and support for the current EDMS, Applicationxtender OTG , systems at Southern Division Naval Facilities Engineering Command, including troubleshooting, installation, upgrades, systems maintenance, database maintenance, training and data entry. Assisting with the NAVFAC wide EDMS implementation of CIMAGE. Member of the functional and technical analyst team. Systems Administrator for the Southern Division Site. Converted NAVFACs old imaging system, Paper gate, on an SQL database to the current EDMS System, Applicationxtender, and database to Microsofts SQL Server 6.5 with no loss of data or downtime. Upgraded from Microsoft's SQL Server 6.5 to 7.0 with no downtime or loss of data. Database Administrator for SQL Server 7.0. Responsible for maintaining and installing all optical jukeboxes, HP 40fx, HP 1200EX, HP and software, firmware and Diskxtender by OTG, attached to the EDMS Systems. Responsible for maintaining and installing all scanners, Fujitsus 3097, 3099, and Scan Partner 15, and software, Adobe e-Capture, Kodak Imaging, and Scan Xtender by OTG. Responsible for installing and maintaining the NT 4.0 server platform for the OTG EDMS system and the CIMAGE server. Responsible for developing Access database programs for the accounting department. Knowledge of Office 2000 and its deployment. Assist Help Desk personal on trouble calls with Access 97 and 2000, Word, Excel, and PowerPoint. Assisted with a Navy wide EDMS deployment of CIMAGE.

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