Client Support Specialist Resume

SUMMARY

Network Structure, Protocols and Implementation Exchange 2003
Installation of multiple groups of software ranging from MS Office, Visio, and Project, to Attachmate Mainframe software, Hyperion Essbase
MicroStragety, Crystal Reports, Symantec Security and Encryption to Adobe Cloud Suites. Control - D, Access Runtime, SQL Client, Trip Control and more

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Client Support Specialist

Confidential

Responsibilities:

Lenovo systems support; imaging of Windows 7 Professional, for SSD hard drives, system imaging and configuration to complete profile rebuilds and turnarounds in 24 hours
Daily use of Active Directory, assigning users and equipment to their correct network OU, password management and basic privilege maintenance as needed
Use remote services for data migration during equipment upgrades or to install and or fix issues behind the screen while users work uninterrupted
Maintain tickets with Service Now Web Based Software, update files on fixes, known issues and links to information to find solutions for new problems
Keep a well-maintained inventory of all equipment at my location for new users and for upgrades when needed and as approved

Technical Support

Confidential

Responsibilities:

At LanInfo Systems, I supplied technical and software support for two hundred clients and multiple employees within the client’s business environment in which Windows XP, Vista, 7 and Office 2003-2010 were used.
This included troubleshooting, supporting and testing new and older versions of proprietary software (NetYield) for future deployments - FoxPro based.
I also captured client data for testing regarding client application issues, diagnosed connectivity issues regarding software performance and OS integrities, monitored and recorded support orders with track-it ticketing software, and used VPN, Windows RDP and LogMeIn software on a daily basis.

Desktop Support Analyst

Confidential

Responsibilities:

This entailed daily use of Active Directory requiring password resets on the network; enabling or disabling of user accounts over two integrated domains.
I prepared systems for new hires with software, setup and configuration and test email accounts, bound systems to network and configured for network settings.
I also performed full installations, upgrades and updates of various software from Hyperion/Oracle, Office 2003-07 and Mac Office 2004-08, Adobe Creative Suites 2-5 and physically created dual boot partitions for Mac systems that required XP and OS X and PC dual boot based systems. I managed the rotation and records of all monthly and year end tape backups using Quantum Systems.
Trained 170 Mac users during the implementation of a major email project on how to re-synchronize Entourage, and how to maintain their email accounts to meet the network’s new email standard
I was responsible for two locations

Technician

Confidential

Responsibilities:

Repaired and replaced Logical Motherboards, Liquid cooled systems, power supplies, LCD screens, memory upgrades, printer issues and installs, hard drive replacements and DVD or Optical drives and Windows for Mac applications on both laptops and desktop models
Provided data recovery and transfers of data on customer’s hard drives using Data Recovery II and Carbon Copy
Maintained current inventory of in-house stock parts
Ordered parts for repairs through the Apple website, updating the customer on the overall cost, time frame and availability of repair

OTHER EXPERIENCE

Federal Mogul Parts Inspector

Confidential

Responsibilities:

While applying for work in my professional field, I worked for an agency where I inspected a minimum of 5k various auto industry parts specifically for Ford and Chrysler.
I maintained logs and samples of issues, inspected materials and supported management when needed by working any and all overtime, sometimes working seven days a week until orders were filled.

Full Time Driver

Confidential

Responsibilities:

I was the principal driver for all independent, assisted and reminiscence residents in the community. I maintained all community vehicles through daily and monthly inspections, cleaning and overall appearance, kept logs for scheduled trips on a daily basis, assisted the manager and staff with updated lists of all residence contact information and assisted upper management with daily operational needs when needed.

Supervisor / CCTV Control Room Operator

Confidential

Responsibilities:

I worked for both Harvard Medical School and Sovereign Bank during my six years of service, providing customer service to over 750 branch stores and personnel regarding alarms, network issues or other related business situations.
I provided security and supervised officers at posted locations on campus, coordinated weekly schedules, provided accurate logs and detailed reports, operated specialized security equipment, a CCTV Control Center, and radio communication.
I also corresponded and communicated with network operations center and helped with routing and switching issues regarding the safety and security of bank branches.

Compliance Coordinator/Administrative Assistant

Confidential

Responsibilities:

Worked with more than 300 individual companies and unions issuing Compliance Verification permits for contract bidding. Along with general office work, I designed and provided accurate statistical and reports to the
Executive Office of Transportation and Construction for the CITAP program, helped with integrating the database for inner office records on compliance verifications and apprenticeship tracking, and fulfilled all Freedom of Information and public records requests.