SUMMARY:

• System/Security Engineer, Change control lead, and Bachelors graduate offering a strong academic background in IT combined and Microsoft Office suite wif more TEMPthan 8 years of experience in sizing, configuring and implementing network infrastructure, servers, desktop clients, remote clients, and reporting for senior management
• Certified Scrum Master and project manager for Network Tools Engineering s
• Provides Strong troubleshooting and technical problem solving skills in supporting both internal and external customers
• 4 years of managing analysts and engineering teams
• Ability to quickly adapt to new technologies and introduce them effectively into an organization
• Proven analytical skills wif information systems
• Self - Starter wif ability to deliver on expectations wif minimal supervision
• Strong oral/written communication skills and ability to facilitate discussions
• Quickly grasp/master new requirements and related knowledge
• Team player in matrixed organization

PROFESSIONAL EXPERIENCE:

Confidential

Security and Event Management Analyst

Responsibilities:

• Endpoint system monitoring, including data-at-rest for over 500k devices/feeds
• Security log analysis and reporting via Splunk for numerous applications and devices including proxies, firewalls, physical security devices, etc.
• Splunk configuration, App/Add-ons installs and infrastructure deployment Administrator
• SSL management of over 200+ servers
• Change management for PROD, COB, & UAT environments
• Deploys/installs/updates/configures security applications in Splunk that are used by SOC and maintain Splunk Production SOC infrastructure to ensure 24/7 uptime
• Completes annual CIVA testing and close out all vulnerabilities
• Patches/maintains the Linux sever infrastructure to latest standards quarterly
• Designs, implements and delivers policies for monitoring projects
• Manages weekly stakeholder meetings and drives progress and results for upper management
• Tracks open issues, ISRP, CIVA and other internal Citi TDLC items for certificating a solution
• Performed troubleshooting, root cause analysis & remediation of the Linux Server environment as necessary

Confidential

Security Engineer

Responsibilities:

• Certified infrastructure devices (routers, firewalls, servers, etc.) in SMARTS, InfoVista, & HPNA platforms and configured TRAPS and SNMP configuration for advanced monitoring
• Completed two Proof of concepts for potential privileged user monitoring solutions
• Designed, implemented and delivered policies for host monitoring projects
• Documented infrastructure requirements and developed enterprise level solutions
• Performed manual and automated application vulnerability assessments and documented vulnerabilities which were found and provided recommendations for remediation
• Built a team Sharepoint using CATE standards and managed/updated library wif documentation for the build pages
• Liaised between the CATE business and engineering teams to gather business requirements and tan work wif 3rd party vendors to ensure all requirements are met prior to of a new solution

Confidential

Cloud Delivery and Engineering Specialist

Responsibilities:

• Created documentation on architecture/processes
• Reduced manual processes and automate functions
• Improved process flow to ensure timely transmissions
• Developed and delivered services associated wif our Cloud Lifecycle Management, Automation and Orchestration platform
• Designed, implemented, integrated and supported Cloud Infrastructure Components; grew the delivery of Citi Cloud internal cloud offerings
• Designed, delivered and supported the going forward Cloud technology roadmap that included, but is not limited to,Docker, Pivotal Cloud Foundry and more
• Supported engineers and the architecture team in building testing environments and and accreditation processes

Confidential

Systems Engineer

Responsibilities:

• Evaluated the organization's data processing and storage needs and developed long-term plans to meet business requirements
• Implemented policies for network storage system troubleshooting, updating and general maintenance.
• Documented problems and solutions and served as the point of contact for network capacity related issues
• Allocated storage space, planed for future projects or acquisitions, reviewed hardware and software configurations and made suggestions for appropriate storage or backup models
• Reviewed and monitored usage reports
• Supported existing environments needs including patching and upgrades
• Performed assessments on infrastructure to determine risks, and provided recommendations for resolution and future environment state
• Interfaced wif application support and other infrastructure teams
• Served as Level 2/3 VMware/virtualization support for the network operations center (NOC)
• Performed various VM upgrades upon conversion (e.g. virtual hardware additions, Windows patching, driver updates, VMWare version upgrades, DNS changes, etc)
• Administered the VMWare environment (VM configuration, migrations, cloning activities, troubleshooting, etc.) to fulfill client requests while maintaining the integrity of the infrastructure
• Installed/configured Windows AD DS infrastructure (DCs, DNS servers, member servers, etc) to assist in future project rollouts
• Monitored the health/reliability of the physical/virtual environment
• Managed Active Directory infrastructure for multiple forests/domains

Confidential

Systems Engineer/Infrastructure Support Lead

Responsibilities:

• Windows and Linux (RHEL) system administration of over 500+ servers
• Managed a team of 10 engineers and provide support for site operations
• SSL installation for both Windows and RHEL platforms
• Apache and tomcat administration for Deployments and releases
• RHEL Linux file system and user profile configuration
• NAS and San storage setup and configuration
• Maintained and enhanced existing and new Web applications and all internal systems
• Conducted all user acceptances testing, and reported results
• Designed and implemented user-driven templates, databases and interfaces for ease of use
• Developed database-driven Web interfaces for rapid, real-time information sharing
• Troubleshoot level 2 tickets (Escalated tickets) wif a 95% resolution of tickets
• Installed software for clients in packages, created, and documented all work
• Monitored network connectivity and Nagios Monitoring tools
• Created firewall rules and implement them into all environments
• Provided support for Production and non-Production environments
• Load balancing for all application servers, monitor, and test (DR) disaster recovery scenarios
• QA testing and for new users trying out Chase Retail branded software
• Services Management- Implementation and Management of MS products (Active Directories, Exchange, SharePoint, ETC.
• Monitoring and IT security- Infrastructure monitoring, firewalls, and Vulnerability checks
• System performance assessments/ Evaluations
• SharePoint site setup and enhancement
• (PIRA) Perimeter Infrastructure Risk Assessment, Firewall rules setup
• Guided team members for and growth wifin their current roles
• Managed multiple production / non-production ticketing queues and manage work assignments
• Maintained an inventory of all network devices
• Introduced and integrate new technologies into existing data center environments
• Performed routine audits of systems & software; & replaced failed hardware and addressing system problems
• Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues
• Installed software upgrades and security patches, and monitoring for intrusion signs
• Architected, supervised and participated in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure
• Troubleshoot and remediate 4th level issues impacting the operation of the corporate voice and data infrastructure
• Assisted wif planning and implementing systems and network integrations following M&A activity
• Documented the design, operation and troubleshooting of technology platforms and procedures

Confidential

Helpdesk Analyst Manager

Responsibilities:

• Handled 10+ technical/mission-critical calls daily and consistently met high service standards
• Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development areas
• Managed team of 15 halp desk analysts and provide management score cards and ratings based on performance
• Installed, configured and troubleshoot, and resolved problems on windows 7, Xp professional
• Engaged and tracked priority 1 issues, wif responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
• Access control, administered password resets; unlock accounts for active directory and other Retail Finance Applications VPN setup and troubleshooting
• New hire PC setup for HP, Dell hardware image machines (out of the box)
• Inventory control by setting up and configuring databases to keep track of assets for the department
• Database including usernames, statistics of workflow and cases entered
• Setup and configured Blackberry, Droid, IPhones and, IPads for corporate email and wireless access
• Handled application troubleshooting wif mortgage origination software including CLOSR, Zippy, Loan builder, and other Chase branded software
• Provided strong knowledge of overall loan end to end mortgage operations, Loan structuring/formatting to abide guidelines and obtain approvals from underwriting systems

Confidential

Help desk support

Responsibilities:

• Assisted in the migration to Cisco routers and switches established subnets and monitored project through UAT testing
• Implemented Access control lists and use EIGRP to direct and setup network traffic flow, Install Vlans and use DTP protocols
• Entered traffic tickets, subpoenas, and Court Documents into (HTCS) system keep electronic inventory using Microsoft Access Databases of all cases entered daily and managed the annual shift of documents to external center