SUMMARY

• Telecommunication experience in Unfied Communications since 1993.
• Level 3 support role for Microsoft Lync 2010 Lync 2013, Aruba Wireless, Confidential Wireless Controllers, Procurve Access Point.
• Design and Implementation of Telecommunication, VOIP Confidential Unified Communication (Call Manager) Ver 4.3, 6.5, 7.0, Provide Level 3 support for all VOIP.
• 3 years of Projection management and training
• Protocols, EIGRP, RIP, OSPF, MPLS,BGP, SIP, MGCP, H323,
• Telecommunication experience with Cisco Voice(15yrs),Avaya MACs(2) and Lync 2010 Confidential 2013 Voice(1).
• Telecom Devices - Voice Gateways (Border Gateway Confidential and Cisco Cube)and Voice Bundle Routers 3825,3925.VG224, VG248.
• Experience Design, Implementation and deploying Cisco Wireless Controller 5508 and 4402
• Configured MESH wireless network
• Cisco Unified Confidential Call manager, Unity, IPCC administration (Call Center ACD)(CVOICE 4.3, 6.5 and 7.X)
• Experienced in routers and switches (15yrs). (Cisco,3com,and Confidential )
• 3 years experience in Oil Field instrumentation and telecommunication technology and oil rig LAN Confidential CDPD Voice Confidential Modems Confidential Wireless Applications.
• Total of 20 years experience in information technology
• A+, CNA and CCNA certified
• 7+ years experience in wireless and broadband telecommunication satellite for voice and data.
• A Confidential D servers version 2003 and 2008. Supporting voice domain controllers and Lync A Confidential D accounts.
• Hands-on experience in Checkpoint Firewall, Cisco ASA, VPN tunneling, MPLS (Multilink), Orion monitoring, Cisco works, NBAR, Netflow,TACACS, Radius Server, Active Identity, Token, IP Telephony, Cisco Call Center IPCC, Call Manager, Unity, Cisco Wireless Controller, Access Point

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

• The go to person for all telecommunication devices Cisco Voice enterprise support for Asia, Americas and Europe.
• Advisor to regional manager to all critical telecommunication Voice issues.
• Mission Critical Support L2 Confidential L3 for Global Cisco, Avaya and Lync Voice Confidential Network Confidential Lync PC ( Unified Communication)phone System. Confidential Global Wireless network.
• Work on MAC projects, New provisioning site projects, and change management.
• Monitor Mission Critical site LAN, WAN, Voice Link failure and Down Circuit and provide resolution. Design, Implement and configure router, switches, wireless and Voice equipments.
• Global network Support for Europe, Asia and Americas, not limited to Switches, routers, wireless, Circuits, firewall, Servers, voice gateways, F5 load balancers, etc.
• Train and mentor new employees, vendors and Regular Confidential employees.

Confidential

Network Technician

Responsibilities:

• Assist in the new MD Anderson Buliding project under construction
• Install and configure 10GB Cisco 6509 Core Confidential Distribution Confidential Access Switches and link them together.

Confidential

Implementation / Telecommunication Support Specialist Confidential Team Lead

Responsibilities:

• Lead Engineer for all the telecommunication infrastructure Confidential TenarisUSA and TenarisCanada Companies. Including three company mergers and infrastructure Design.
• Supported LAN / WAN for more than 10 different companies and remote sites.
• Wireless expert, Active Identity, Intrusion Detection, Checkpoint Firewall, Cisco ASA, VPN, MPLS, Network Infrastructure, routers and switches, Call Manager and Unity, VOIP, IronPort, Nokia, Avocent, Windows 2003, Confidential blade servers, Citrix, VMware, APC and backup UPS, RightFax, Cisco Phones, WAAS, BlueCode
• Implementation, Design, MAC VOIP and Cisco Unified ( Voice Call Manager). Version 4.2(3) and Version & Ver 7.0 CUCM. Install Wireless Cisco Phones.
• Lead most LAN, WAN, Wireless and VOIP projects.
• Also involved in procurement, SmartNet contracts, and contract biddings
• Some Project Management and Completed Three days PMP training.

Confidential

Technical Analyst

Responsibilities:

• Assisted in the daily network support of the computer hardware and software
• Analyzed software security issues and provided resolutions
• Assisted in the racial profiling software throughout HPD
• Assisted in the new PC rollout to Windows 2000 / XP
• Installed Cisco VPN wireless clients, Oracle version 8, Windows XP Professional, Windows 2000, SAP application, Visio flow programs and Terminal emulation application
• Provided technical analysis, supported computer hardware Confidential software, and resolved any information technology issues within the Confidential around City Limits
• Analyzed and provided written cost-benefits analysis
• Assisted in department network conversion
• Setup VPN connectivity using Cisco connect
• Some telecommunication and fiber connectivity troubleshooting

Software: Windows 2000, GroupWise 6.5, Novell Client, XP Professional, PRE, SAP, Zen Works Cisco Service Agent, Adobe 7.0, MS Office

Confidential

Special Project Engineer

Responsibilities:

• Responsibilities included installing and supporting all Rig telecommunication devices and Rigwatch Drilling software.
• Optidrill (Automatic Drilling PC) and support for drilling Confidential the rig sites.
• Pooled Well Services instruments and sensors on mobile land rig.
• Tested MotoSAT telecommunication satellite (Broadband), powered by solar panels and configured transmission software for field use
• Installed routers and wireless equipment for the rig.
• Responsibilities included installing and testing gas detectors and gas plotting software
• Research and improve gas agitators and gas detectors.
• Provided weekly status reports on given projects to project manager
• Researched product and provided cost analysis on product design
• Managed projects assign by special project manager

Confidential

Consultant/ Implementation

Responsibilities:

• Complete Nortel to Cisco platform design Confidential role out
• Installed and configured Cisco LAN switches for all Methodist Hospital in Houston Tx.
• Configured new Cisco Core 6509, 24 6509 distribution switches, and 210 catalyst access switches 3548XL
• Configured using Cisco Supervisor IOS and Catalyst OS engine
• Installed Ciscoworks2000 and configured ATM lane module to connect to Nortel ATM backbone
• Installed T1 and ATM for wide area network
• Job involved a complete LAN infrastructure change and from Nortel to Cisco
• Set up T1 / IMA and OC3 MAN connections throughout Methodist remote site hospital
• Implemented EIGRP router protocol
• Installed Cisco Aironet wireless and monitored network with CiscoWorks2000

Confidential

LAN Architect / WAN Engineer

Responsibilities:

• Assigned to Texaco Heritage Plaza to support 24 Texaco floors, Shell Equiva LAN / WAN and Texaco NOC.
• Installed and maintained Cisco Catalyst Switch, DSU / CSU, T1, and DS3
• Monitored building network using Strataview, Cisco CWSI, What’s Up program and Network General sniffers
• Involved in Texaco ATM upgrade of Catalyst 8500 / 5500 Core / 5509 switches
• Supported Stratacom / IGX WAN equipment (Cisco)
• Suppoprt Voice Wan telecommunication infrastructure
• Equiva was a joint Venture of Texaco, Shell, and Saudi Aramco
• Lead network Engineer in the build out of 1100 Louisiana network infrastructure for Shell (Equiva / Equilon / Motiva)
• Installed Cisco routers and switches and provided Level III support to Network support group
• Troubleshot application and LAN issues using Network General Sniffer
• Installed frame-relay, frame-relay plus, and T1 circuit for Equiva remote sites
• Purchased Cisco switches and routers, DSU / CSU, router serial interfaces and all equipment pertaining to network infrastructure
• Designed LAN / WAN network for Houston and remote sites
• Monitored EQUIVA network with monitoring tools like Confidential OpenView, Cisco Works, Vital Net and What’s Up software
• Lead and directed work of others, configuring switches with VLANs, HSRP, and spanning-tree
• Familiar with OSPF, EIGRP and RIP router protocols

Confidential

Regional Associate Engineer

Responsibilities:

• Install, design and support all oil platform technology telecommunication infrastructure.
• Report directly to Regional Manager
• Support issues on all remote Rig to office connectivity using dial up modem and Microsoft Dial up.
• Specialized in remote monitoring of Oil Field drilling computers, servers and software
• Supported oil well control applications and data acquisition computers within western region of United States
• Assisted field service technicians Confidential the rig site throughout western region of USA in solving and troubleshoot software issues
• Plotted oil well drilling logs and set up remote real-time monitoring applications on NT servers
• Trained to support all drilling sensors, real-time software and custom computer design for RIGs
• Assisted in the testing of new development software for RIG sensors
• Assisted developers and programmers in testing real-time drilling applications and reported back to the regional manager

Software: NTserver 4.0, SQL Server, Internet Explorer, Remote Access, IIS Server, RIS plotting software, Remote Possible 32, and all custom software patent by Confidential D Totco