Confidential SUMMARY:

• 5+ years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory and Networking.
• Working experience with various servers and have vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
• Worked including on - premises Exchange 2016, Exchange 2013, Windows 2012, Windows 2008, and O365, and supports more than 100,000 mailboxes.
• Worked on Tier 2 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Effectively deployed Office365Infrastructure that include complete ADFS 2.0 & ADFS Proxy Farm
• Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Experience working in multi forest, multi domain environment and Identity Management.
• Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Strong Administration skill set for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience to generate report, familiar with ITSM tools and good communication to interact with various stakeholders.
• Successfully created team sites on SharePoint Online and SharePoint migration to Office 365.
• Successfully decommissioned legacy Exchange 2007 servers after completion of migration by first powering off the servers for testing.
• Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
• Experience providing cloud solutions through Office 365.
• Vast experience troubleshooting issues with Outlook, Exchange server, ActiveSync and OWA.
• Proficient in Power Shell scripting and process automation. Proven experience implementing high availability solutions for Exchange and Lync.
• Experience in networking and connection solutions VPNs, LAN, WAN, DNS, TCP/IP.
• Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and Plate Spin tools.
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
• Experience with windows clustering services and deploying CCR, SCR and LCR.
• Experience deploying virtual servers using VMWare ESX/ESXi platforms.
• Skilled at providing top-level support to large user basis and meeting or exceeding SLA's.
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
• Skilled at the installation and configuration of hardware and software components of networking environments
• Experience in configuring Windows Server 2003Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Experience monitoring message queue and performing Exchange backup and restore.
• Experience in administration, troubleshooting and resolving Group Policy Objects(GPO's) and ADFS.
• Experience in implementing and running security patches and security updates to Windows Servers.
• Engaged and hoisted the Domain functional level from windows server 2012 R2.
• Experience in interacting with client and providing support and troubleshooting complex issues.
• Good experience in networking technologies and have working knowledge on Open Systems Interconnection (OSI) networking models.
• Working Experience with Forefront Threat Management Gateway 2010(TMG 2010) Server.
• Have knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
• Experience working with and configuring ISA servers.

PROFESSIONAL EXPERIENCE:

Confidential

Exchange Administrator

Responsibilities:

• Hands on experience with Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Experience with Exchange online and Skype for Business Online.
• Migration experience from On Premise Office 2010 to cloud.
• Experience with Microsoft Exchange server
• Excellent knowledge of Administrator Exchange environment
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring D Confidential stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
• Hands on experience installing, configuring, troubleshooting ESXi
• Managing day to day operations related to ESXi/Virtual center.
• Experience in the administration of Windows 2008/2012 server.
• Implemented various Backup & Restore mechanisms using Power Shell and Stsadm command utility.
• Hands on experience PowerShell scripting to migrate existing d Confidential for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Excellent knowledge of Cutover, IMAP, Staged and Remote Move migration.
• Hands on Application level patching.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Configure and troubleshoot AD smart card authentication.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to AD DS d Confidential calls from auditors.
• Monitor audit changes to objects in the AD.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
• Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
• Oversaw Tag/ Designed phase liaison between IT & business customer.
• Coordination & Chaired production night activities.
• Coordination with onsite team (15 members) in production support environment.
• Coordinating and Troubleshooting with different stakeholders.

Confidential

Exchange Administrator

Responsibilities:

• Planned, designed and implemented Exchange 2013.
• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Coordination with Windows team for Installation of Exchange patches released by Microsoft.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution.