| SUMMARY - A self-motivated IT professional with over 20 years experience ranging from strategic development of IT solutions through to implementation and support. I am able to work confidently as part of a team or independently, working to tight deadlines as required, whilst delivering high quality.
- As the network administrator for ViaQuest my daily duties where to monitor the network, maintain network diagrams and complete any project work assigned by the IT senior manager. One of the first projects I had was to set up network access, servers and migrate domains, data and exchange mailboxes from two companies that had been purchased. Another project was to evaluate an upgrade/replacement of the firewall and present my findings to IT senior management team.
- While with Unisys I have been involved in numerous projects. One key project for the UK Metropolitan Police was the set up and testing of a mobile platform for collation, editing and viewing of video and audio evidence. This involved building an image for the client-chosen hardware and software packages and creating build documentation to ensure a standard reproduction of the platform. There was also a requirement to liaise with 3rd party support personnel to rectify operational issues. Once the project was complete I had to train client staff on the end-to-end process. This took the form of one to one training sessions and operational notes written while testing the solution.
- Another key project, with which I was heavily involved, was the upgrade of the National Control Center NCC for Railtrack the operational management centre for the UK rail infrastructure. Change management was a key challenge on this project as any outages could have safety implications on the rail system. The plan to relocate the NCC, the acceptance test and sign off of the refurbished office and the hand back of control was very carefully documented and authorized by change control to ensure minimal safety risk. Also within this upgrade was the introduction of new hardware, which was specifically aimed to assist the controllers in performing their duties. My role was to ensure the new platform would function according to the requirements.
|
| Professional Experience | Confidential Network administrator - Maintain clients network which includes Cisco switches, Dell servers running Windows server 2003, 2008 and 2012 and virtual servers, ShoreTel phone system.
- Restore of damaged or lost data and exchange mail boxes using DPM.
- Set up hardware, migration of data and exchange mail boxes into clients system of newly acquired companies.
- Update and move GFI mail archiver to a new Virtual server.
- Set up test virtual domain for testing of BitLocker.
- Assist colleagues with general work load of tickets submitted by client.
- Day to day administration of Exchange.
- Set up and administrate network shares through DFS.
Confidential - My role at Unisys required that I undertook various secondments to various corporations and government organisations, as listed below.
Confidential Senior Engineer - Lead engineer on rollout of project of new platform for Laptops. Assist in the testing of build, rollout and user acceptance.
- Assist Client and Service partners in development and testing of hardware and software for projects.
- Set up and testing of remote sites, including Balmoral Castle.
- Custom building non-corporate machines to required specifications.
- Maintain equipment on customer's estate, such as servers, workstations, laptops and printers.
- Deputise for helpdesk members as required, technical call screening, schedulers or parts coordinator.
- Support break/fix engineer team, either on-site or via telephone.
Confidential Server Engineer - Support Dell servers in and around London and the South East of England.
- Assist Dell support desk with on-site fault finding of ongoing faults.
Confidential Senior Engineer. - Member of banks taskforce to ensure successful implementation of XP at Headquarters. Planning of rollout, rollout, testing of machines.
- Install, configure and train users on Lotus Notes.
- Supported 20 onsite engineers and bank's own desktop teams.
- Deputise for either Manager or team leader as required.
- Train new call coordinators and also deputise when required.
- Maintain equipment on site, PCs, Laptops and Servers.
- Build PCs and Laptops using both NT4 and Windows 2000.
Confidential Technical Manager. - Responsible for team supporting HQ estate.
- Involved in project management, including total upgrade of the National Control Centre and major reorganisation of server room at HQ.
- Technical support for team.
- Maintained PCs, Laptops, Printers and Servers.
- Supported NT4 and Novel 3.11.
- Build PCs, Laptops and Servers.
Confidential Team Leader - Responsible for day to day running of team of engineers cover central and southern London.
- Responsible for making sure team targets were met.
- Account manager for CPS. Attended monthly review meetings and point of contact for the client.
- Field Engineer Aug 97-Feb 00
- Supported multiple clients in central London.
- Maintained PCs, Laptops, Printers, Servers, ATMs and document processors.
- Software rebuilds of PCs and Servers.
Confidential Installation Engineer - Installations for major financial institutes, including TSB and Halifax.
- Upgrade of live branch systems. Installing new hardware, upgrade to software and new communication links.
- Assisted in the testing of new projects to ensure minimal issues.
Confidential Office Junior - Keeping daily records up to date of materials being shipped to sties.
- Assist site manager in stock taking.
- Train user on applications to enable them to produce required reports.
Confidential - Short term contracts with Unisys performing upgrades and safety checks on bank equipment.
Confidential Installation Engineer - Installation of systems in many financial institutes.
- Support Engineer for the Installation team.
- Assist field operations in fault finding where required.
- Assisted with testing of new products/setups before being implementation.
- Equipment maintained included PCs, Servers and Document processors.
|
Privacy Policy
