SUMMARY

More than 18 years in Information Technology with the focus on systems and infrastructure. Notable success in IT resource management, project management, virtualization, storage, messaging, network security, troubleshooting, implementation, administration, architecture, and design of LAN/WAN technologies in a Microsoft Windows and UNIX Linux environments.

PROFESSIONAL EXPERIENCE

Confidential

Corporate Server Systems Manager

• Managed a team of six System Engineers responsible for support, administration, design, implementation and monitoring of an enterprise infrastructure consisting of over 3000 users in a global environment, 1300 Windows and Linux servers in a heavily virtualized 24/7 high availability data center environment with additional support of 60 servers in remote US and International locations. Started out as a Senior Systems Engineer and was promoted to Corporate Server Systems Manager within 8 months.
• Provided leadership and vision for the Corporate Server Infrastructure which included strategic planning.
• Created operational policies, procedures, standards, guidelines, and best practices.
• Adept in building strong relationships with IT staff, internal customers, external customers, vendors, and third party contractors.
• Responsible for capacity planning, continuity planning, and performance planning of all systems.
• Mentored and coached members of the server, network and desktop teams.
• Managed all projects as it related to the Corporate Server Systems infrastructure.
• Responsible for assigning and managing all tasks and resources for the group.
• Directly responsible for the design and architecture of the Corporate IT Systems Infrastructure which included Line of Business Applications, Active Directory, Exchange, System Center Suite, SAN, VMware, HyperV, and server hardware.
• Implemented Microsoft System Center Suite of products SCOM, SCCM, VMM, and SCORH which streamlined systems management, monitoring and deployment.
• Provided 3rd Level support for the SAN infrastructure.
• Developed and implemented a strategy which increased the total number of virtualized systems from 15 to 85 in less than 2 years.
• Implemented a career path for the desktop team which resulted in two members of the desktop team being promoted to the server team.
• Assisted with the negotiation of the Microsoft Enterprise agreements while directly responsible for negotiating Microsoft Cloud Services agreements.
• Directly responsible for negotiating two SAN leases with an overall value of 2 million dollars each.
• Participated in yearly SOX audits and implemented procedures to simplify the process.
• Directly manage IT contractors and vendors providing consulting services.
• Work closely with the IT Director on developing budgets and forecasting for the Corporate Systems department.
• Managed the customer facing Productions Systems team for two years which consisted of 2 Systems Engineers and a manager in addition to the current duties.
• Developed a DR strategy for the Corporate Server and SAN infrastructure.
• Directly responsible for managing a DR site which provided business continuity for corporate and customer facing applications and services.

Confidential

Senior Microsystems Specialist Windows Server Group Team Lead

• Lead a team of four system administrators. Responsible for administration, design, implementation and monitoring of an enterprise infrastructure consisting of over 5000 users, 180 Windows NT/2000/2003 servers in a 24/7 high availability data center environment with additional support of 60 servers in remote locations, and also 3rd level support for Departmental System Administrators.
• Provided administration and support of Windows NT/2000/2003 servers in a multi-domain/multi-location Active Directory environment with Windows 2000/XP/Vista clients which also included the administration and support of Exchange 2003/2007 and SQL 2000/2005 Database Servers/Clusters.
• Participated in the hiring of team members.
• Responsible for the design, implementation, and maintenance of the AD and Exchange 2003 environment in which I functioned as the project and technical lead in Migrating from NT 4.0/Exchange 5.5 to AD and Exchange 2003.
• Designed and implemented a VMware infrastructure which consisted of ESX 2.5 and HP P-Class Blade system which shrunk the datacenter server footprint and also reduced power consumption in the datacenter.
• Implemented VERITAS/Symantec Enterprise Vault and an EMC Centera storage system which archived 3 TB from multiple exchange databases to an archiving system which also increased the efficiency, manageability, and performance of the Exchange environment.
• Implemented Blackberry Enterprise server and Exchange 2003 ActiveSync which enable access to email via Blackberry and Windows Mobile Devices.
• Design, implementation, and maintenance of a server monitoring management solution based on MOM 2005, Microsoft SMS 2003, and Operations Manager 2007 which improved the reliability, administration, manageability and uptime of all Windows Servers.
• Responsible for maintaining and configuring CA Unicenter to monitor and manage servers, network switches, and routers.
• Responsible for the implementation and maintenance of a remote access solution based on a Netilla SSL Gateway with a Microsoft Terminal Server backend which enabled secure remote access which increased productivity for employees.
• Establishment of a SharePoint Portal which enabled centralization of documentation with integrated search capabilities.
• Part of a team responsible for designing, implementing, and testing disaster recovery and business continuity at an offsite location for Windows and Unix based servers every six months which verified recoverability of major systems in case of a major disaster.
• Responsible for evaluating various products and services that will enhance productivity in the environment.
• Lead a development team which oversaw the testing of new technologies and devices and also include running a testing environment to provide recommendations to management.
• Provide 3rd level support for the Police, Sheriff, Courts, and Water and Sewer systems administrators.
• Created templates and baselines for server and application documentation.
• Manage Windows based Cluster Servers running Exchange, SQL 2005, and IIS, and Oracle RAC.
• Promoted learning and development of systems administrators through coaching.
• Participated in yearly Budget Planning while using forecasting models and charts.
• Project lead on all projects as it related to Windows Servers.
• Exhibited great communication skills through effective vendor and contractor relations.
• Researched and implemented a Blade Server solution based on the HP Blade Server System which reduced the footprint and power consumption in the Data Center.
• Researched and implemented a virtual server solution based on VMware ESX/GSX and Microsoft Virtual Server 2005 R2 which enabled consolidation from 30 physical servers to 30 virtual servers running on four physical blade servers.
• Functioned as one of the leads in a pilot and testing program to replace all WAN connections at county buildings with Nortel 8600 hundred switches running over dark fiber which resulted in a simplified switched network architecture that also eliminated Telco services.

Confidential

Senior Systems Engineer

• Provided support, administration, design, and monitoring to an enterprise infrastructure both internally and externally in a large 24/7 consisted of over 500 Servers150 Routers and Switches. Provide professional services to external customers.
• Implemented and managed Windows NT 4.0/2000 and UNIX servers in a Managed Services/Webhosting environment.
• Managed Internet DNS servers and Hosted Mail servers running Exchange 2000 and Sendmail.
• Assisted in design the implementation of Micromuse Netcool and Concord E Health/SysEdge, which included creating customized rules and workflows within the products.
• Responsible for monitoring and management of Data Center Servers, Switches, Routers, and responding to any issues to meet customers SLA's.
• Configured and maintained Data Center Cisco/Nortel routers and switches.
• Provided day-to-day support for internal Servers running NT 4.0/Windows 2000 and Exchange.
• Provided Web Hosting support to external customers by troubleshooting IIS, ASP and Database connectivity issues within their hosted site.
• Researched and Implemented MRTG Multi Router Traffic Grapher which is a customizable Perl based application which provided bandwidth utilization, reporting, and trending of the data center switches, and routers.

Confidential

Consultant - Coca-Cola Enterprises CCE

• Provided day-to-day NT/2000 server support and troubleshooting for 240 servers in a multi-domain environment worldwide.
• Provided an analysis of security procedures and implemented new NT and Network Security policies.
• Assisted in re-designing Backup infrastructure and rewrote procedures using VERITAS Backup Exec 8.0 which improved the overall backup and restore process in the environment and also eliminated redundant data.
• Built out and rack mounted numerous NT/2000 servers in the Data Center.
• Provided analysis of procedures in place with recommendations to enhance processes.

Confidential

Senior Systems Engineer

• Managed Windows NT servers in the Southeast Region for a nationwide company. Immediate area of responsibility consisted of 25 remote locations, 800 users, and 40 servers.
• Provided administration and support of NT 4.0 servers in a multi domain/multi location environment with Windows 9X/ NT 4.0/2000 workstations, which also included the administration and support of the Southeast region's Exchange 5.5 server.
• Successfully migrated 800 users from Microsoft Mail to Exchange 5.5.
• Managed Cisco 1600/2500/2600 routers for all of the Southeast Region branch offices.
• Coordinated provisioning of all data and voice T-1/ISDN circuits for the branch offices.
• Assisted in the design and management of Southeast Region Check Point Firewall.
• Created, documented, and implemented several network security policies which included rules on the firewall.
• Performed ongoing security assessments for the environment.
• Responsible for business continuity and disaster recovery services and performed scheduled data backups, off-site tape rotation, as well as recovery of accounting databases and user files.
• Project management included acting as lead engineer for office migrations within the Southeast Region which included planning and design of the network and also implementations of NT 4.0 Server and Novell to NT migrations.
• Coordinated and implemented hardware/software installation and testing as well as managed vendor relations and contractors.
• Designed and maintained a Windows 2000/Active Directory test lab for testing for future OS upgrades and new software.
• Served as the team lead for four PC Technicians that handled the desktop support for the Southeast Region.

Confidential

Consultant

• Provided PC and Server support and installation for various clients throughout the Metro Atlanta Area.
• Configured, upgraded, and installed PCs and Servers for various clients.
• Provided administration and support of all of the customers' NT 4.0/3.51 Servers/Workstations and Windows 95 clients, which also included software installs and support.
• Provided administration and support for MS Mail Server for various customers.
• Functioned as the Help Desk for all clients.

TECHNICAL PROFICIENCIES

• Server OS Platforms:
• Windows NT 4.0, 2000, 2003, 2008, 2008R2, 2012, 2012R2, Active Directory, UNIX Solaris 8/9, and AIX 4.0
• Virtualization Platforms:
• VMware Server, VMware Workstation, VMware ESX/ESXi 2.5 to 5.1, Microsoft Virtual Server 2005/2005R2, Microsoft Virtual PC, Microsoft Hyper-V 2008,2008R2, 2012, 2012R2.
• Server/Network Management and Monitoring:
• System Center Suite: MOM Microsoft Operations Manager 2000, 2005, 2007, SCOM 2012, SCCM 2012, SolarWinds, Compaq/HP Insight Manager, Dell Open Manage, CA Unicenter, CA Software Delivery, Micromuse Netcool, Concord Sysedge/Ehealth, MRTG-Using Perl Scripting, SMS 2003, MS SUS/WSUS, DNS, SMTP, TFTP, SNMP, VB Scripting and PowerShell.
• Server Applications:
• Exchange 2010, 2007, 2003, 2000, 5.5, Terminal Server, Windows Clustering, VERITAS/Symantec Enterprise Vault, Blackberry Enterprise Server, Brightmail Anti-spam, Postini, Arcserve, VERITAS Backup Exec, VERITAS Net Backup, HP Data Protector, CommVault Simpana, IIS 4.0/ 5.0/ 6.0/ 7.0, MS SQL 2012, 2008, 2005, 2000, SharePoint Services, SharePoint Portal Server 2003, and Funk Steel Belted Radius
• Networking/Security:
• TCP/IP, Cisco 1000, 2000, 3000, 12000 series routers and switches, Cisco VPN 3000 Concentrator, Nortel 1000, 2000, 8000 series switches, HP/Brocade SAN Switches, HP Virtual Connect, Check Point Firewall 1, Microsoft Internet Security Acceleration Server 2000/2004, TMG 2010, IDS/IPS, Radius, 802.11x, Blue Coat Proxy, Netilla SSL VPN, and Sniffer.
• Server Hardware:
• HP/Compaq Proliant series servers, HP Blade Servers, IBM Wintel and AIX, Sun/Oracle Servers, Data Domain, Dell PowerEdge series servers, Dell PowerEdge Blade servers.
• Storage Systems:
• HP: 3Par, LeftHand, EVA, and MSA 1000/1500
• IBM: Shark DS8100
• DataDomain
• Enhance Technology Arrays
• EMC Centera
• SAN Switches: Brocade, HP Virtual Connect