SUMMARY

• 5+ years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory and Networking.
• Working experience wif various servers and has vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
• Worked including on - premises Exchange 2016, Exchange 2013, Windows 2012, Windows 2008, and O365, and supports more TEMPthan 100,000 mailboxes.
• Worked on Tier 2 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Effectively deployed Office365Infrastructure dat include complete ADFS 2.0 & ADFS Proxy Farm
• Experience wif administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Experience working in multi forest, multi domain environment and Identity Management.
• Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Strong Administration skill set for Active Directory wifin Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience to generate report, familiar wif ITSM tools and good communication to interact wif various stakeholders.
• Successfully created team sites on SharePoint Online and SharePoint migration to Office 365.
• Successfully decommissioned legacy Exchange 2007 servers after completion of migration by first powering off the servers for testing.
• Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
• Experience providing cloud solutions through Office 365.
• Vast experience troubleshooting issues wif Outlook, Exchange server, ActiveSync and OWA.
• Proficient in Power Shell scripting and process automation. Proven experience implementing high availability solutions for Exchange and Lync.
• Experience in networking and connection solutions VPNs, LAN, WAN, DNS, TCP/IP.
• Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and Plate Spin tools.
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
• Experience wif windows clustering services and deploying CCR, SCR and LCR.
• Experience deploying virtual servers using VMWare ESX/ESXi platforms.
• Skilled at providing top-level support to large user basis and meeting or exceeding SLA's.
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
• Skilled at the installation and configuration of hardware and software components of networking environments
• Experience in configuring Windows Server 2003Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Experience monitoring message queue and performing Exchange backup and restore.
• Experience in administration, troubleshooting and resolving Group Policy Objects(GPO's) and ADFS.
• Experience in implementing and running security patches and security updates to Windows Servers.
• Engaged and hoisted the Domain functional level from windows server 2012 R2.
• Experience in interacting wif client and providing support and troubleshooting complex issues.
• Good experience in networking technologies and has working knowledge on Open Systems Interconnection (OSI) networking models.
• Working Experience wif Forefront Threat Management Gateway 2010(TMG 2010) Server.
• Has knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
• Experience working wif and configuring ISA servers.

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg, IL

Office365/Exchange Administrator

Responsibilities:

• Hands on experience wif Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client wif office 365 email address, configured mobile phones wif email clients, shared calendars and trouble shoot issues related to sharing, experience wif Office 365 Pro Plus troubleshooting issues.
• Experience wif Exchange online and Skype for Business Online.
• Migration experience from On Premise Office 2010 to cloud.
• Experience wif Microsoft Exchange server 2007/2012/2013.
• Excellent knowledge of Administrator Exchange environment
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
• Hands on experience installing, configuring, troubleshooting ESXi
• Managing day to day operations related to ESXi/Virtual center.
• Experience in the administration of Windows 2008/2012 server.
• Implemented various Backup & Restore mechanisms using Power Shell and Stsadm command utility.
• Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Excellent knowledge of Cutover, IMAP, Staged and Remote Move migration.
• Hands on Application level patching.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Configure and troubleshoot AD smart card authentication.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to AD DS data calls from auditors.
• Monitor audit changes to objects in the AD.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
• Install and configure users wif VPN access & remote access Experience wif System Center Configuration Manager (SCCM).
• Patching updates/ Application Inventory/ deploying software etc.
• Oversaw Tag/ Designed phase liaison between IT & business customer.
• Coordination & Chaired production night activities.
• Coordination wif onsite team (15 members) in production support environment.
• Coordinating and Troubleshooting wif different stakeholders.

Confidential, Marlborough, MA

Office 365/Exchange Administrator

Responsibilities:

• Planned, designed and implemented Exchange 2013.
• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Coordination wif Windows team for Installation of Exchange 2003/2007/2010 patches released by Microsoft.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Coordinating wif different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution.

Confidential

Office365 Administrator

Responsibilities:

• Worked closely wif the Office 365 migration team during large client migrations to assist and provide support
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online)
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers
• Proven experience installing and administering Exchange Server 2003/2007/2010.
• Generate periodic reports on Mail flow
• Manage Storage Groups, Clustered Servers, and setup policies.
• Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.
• Worked on upgrading, transitioning, and migrating Exchange to the latest version.
• Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations
• Migrated 4,000 e-mail accounts from Rackspace Hosting Services to Microsoft Office 365 Exchange Online
• Used SCOM to monitor services wifin Exchange and Lync environments.
• Administrated in place Lync 2010 deployment.
• Troubleshoot issues wif OWA, ActiveSync, and Outlook connectivity.
• Created new OUs, security groups, distribution groups.
• Handled administrative tasks wifin Active Directory.
• Involved in installing and configuring the IDM suite, connecting wif LDAP directories and database, setting up and maintaining provisioning and reconciliation procedures wif different trusted sources and target systems.
• Manages the authentication and authorization infrastructure in IDM.
• Responsible for account claim problems, Password problems or any IDM related issues for the user and remedies.
• Integration and configuration of PeopleSoft systems, Active Directory, and Exchange related applications.
• Build IDM Directories and Environments wif optimal role definitions.
• Added additional from End server ti increase availability for Lync.
• Added, deleted, modified user/group permissions and access in Active Directory.

Confidential

Office365 Administrator

Responsibilities:

• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts wif general administration and oversight.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Worked on and managed Operating System upgrades wifin the environment from Windows Server 2008 to Windows Server 2012.
• Provided Active Directory Management and Support
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and lync servers wifin the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Monitored, managed and troubleshoot using tools such as perform protocol logs, event viewer, MMC, exchange management shell, PowerShell, message tracking tool, regsvr32, regedit, regedt32
• Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment.

Confidential

Windows Server Administrator

Responsibilities:

• Managed inventory wif SMS2003/ SCCM 2007/ SCCM 2012
• Managed software distribution wif SMS2003/ SCCM 2007/ SCCM 2012
• Managed Patching for Workstations wif SMS2003/ SCCM 2007/ SCCM 2012
• Managed Servers patching wif SMS2003/ SCCM 2007/ SCCM 2012
• Created and deployed customized web reports
• Created as and when required the quires based collections
• Managed Windows Deployment Services infrastructure to allow for network installations of operating systems in SCCM 2007. Assisted support teams on packaging and release management best practices.
• Developed process to patch and support clients using Software Updates Management in SCCM.
• Documented processes and procedures to enhance efficiency across the team. Updated old documentation to be more in-line wif new versions of operating system and processes
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM