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Advanced Solutions Engineer - Technical Team Lead Resume

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Parsippany, NJ

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SUMMARY:

Results - driven and well-organized Technical Professional who combines hands-on experience with a solid educational background in Unified Communication Enablement and Integrations. Strong skills in planning, implementing, upgrading, maintaining, and integration enterprise level telecommunications infrastructure. Experience with solving problems with creativity and out-of-the-box solutions.Extensive knowledge of applications, integration, hardware, and end user testing. Excellent team building, communication, and interpersonal skills. Provide outstanding customer service to both internal and external customers in high-pressure situations to deliver a solution that exceeds expectations.

COMPETENCIES INCLUDE:

Avaya CM (Latest)

Avaya System/Session Mgr

SBC/SIP Infrastructure

Skype/Flare Integrations

Avaya/Cisco/Microsoft Integration

Domestic/Global Support

Industry Standard Reporting

Cisco UCM Integration

Interactive Intel Support

PBX Call Center Design/Implementation

Training

System Management

Industry leading certifications

Vendor Management

TDM & IP Telecom

EMPLOYMENT HISTORY:

Confidential, Parsippany, NJ

Advanced Solutions Engineer - Technical Team Lead

Confidential

Software Engineer/Advanced Solutions Engineer

Confidential

Systems/Communications Engineer

Responsibilities:

  • Evaluate existing equipment capacities and bottle necks.
  • Stay current with multiple vendor’s new applications and products.
  • Stress test new designs.
  • Provide training roadmaps for yearly achievement.
  • Bring in product specialist for over the shoulder training.
  • Engage at a manager position if one of the team members needs assistance.
  • Evaluate and document yearly reviews for team members.
  • Industry leading certifications from top vendors in telecommunications sector.
  • Over 11 years of hands on and remote product installations and integrations.
  • Technical Lead within current organization.
  • Several Microsoft RCC and Enterprise Voice design and deployments.
  • Expertise in several network protocols, i.e. QSIG, SIP, and H.323.

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