AREAS OF EXPERTISE

Multi - Platformed Windows Based Networks Administration/Management/Maintenance Experienced on Virtualization Networks Proficient on System Administration for Windows Servers Team Management Strategy Development Systems Installation, Configuration, Maintenance Experience with Server Patching and Security Biometric Automated ToolSet BATs knowledge Multi-Analysis and Archiving System MAAS Project Leadership Assistance Security Optimization Upgrades Innovation Implementation Experienced Video Teleconferencing Technician Experience with Microsoft SCOM Technical Research Infrastructure Development Staff Training, Mentorship, Coaching User Support System Efficiency Enhancement Capacity Management Experience ITIL practices Requires limited supervision Meets Deadlines and highly motived Problem Solver

PROFESSIONAL EXPERIENCE

Vmware Technician

Confidential

• OnSite, Wright-Patterson AFB, Information Technology Lead.
• Deploy, manage, and troubleshoot Vmware vSphere 5.0 5.5, templates, and Virtual Machines VM's .
• Coordinate with client management to formulate complex technical solutions.
• Evaluate product s and upgrade s for appropriateness. Oversee and implement system upgrade strategies.
• Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system integrity and performance.
• Develops strategies to manage the frequency of appropriate support package/patch application.
• Researches current systems technology and serves as subject matter expert on complex systems processes and procedures
• Provides technical leadership to appropriate personnel on highly complex system administration
• Provide IT systems support that may include duties such as installation, configuration, monitoring, troubleshooting and repair.
• Includes high-level support of networks, such as administration, server builds and upgrades, domain configuration, and performance tuning.
• Provides clear concise communication with project team and mid-level management.
• Demostrated ability to work with individual third parties and coordinate solutions internally.

Systems Engineer

Confidential

• Monitor, analyze and project if an organization has sufficient computing capacity for business requirements
• Determines if the current IT Infrastructure are being utilized optimally and adjusting IT resources accordingly
• Currently the Subject Matter Expert SME for the Server piece, Windows 2000 Windows 2008 Linux/Unix Servers, of the Defense Intelligence Agency DIA Enterprise for Capacity Management metrics.
• Engineered a dynamically-linked Storyboard for the Senior Administration allowing them up-to-date information for Server, Storage, Data Center, and Network metrics for critical decisions.

Senior Field Service Representative

Confidential

• Served as a field technician, holding full accountability for the USF-I Service Desk, DIVAS Interrogation System Field Service R.
• Requested by name to become the Lead for the Multi-Int. Analysis Archiving System MAAS FSR from, when US Forces closed down operations in Iraq.
• Acted as a Systems Administrator Technician in, delivering comprehensive user support across the CENTCOM AOR across local, CONUS, and OCONUS locations in the South East Regional Service Center SE RSC
• Provided masterful systems administration for the 66th MI Group INSCOM in Darmstadt, Germany, facilitating support for over 2,5K users across 3 Network Domains multiple locations
• Appointed as a Lead SIPR/JWICS VTC Technician and successfully utilized Tandberg Polycom Systems to ensure proper running during conferences in Darmstadt, Germany.
• Performed as a Site Lead in Tikrit, Iraq during, ensuring efficient operations of the MAAS system, consisting of 9 Windows 2003 Servers, 8 Dell Disk Arrays, and 30 Dell Clients to include patching and Security, while serving as an integral part of the S6 team to facilitate the network and infrastructure overhaul through redesign and re-installation efforts
• Assisted Marines with Combat Operations Center COC implementation and execution as a Systems Administrator in Kaneohe Bay, HI ensured continuous infrastructure innovation and 100 accountability of the entrusted systems/hardware/software to facilitate successful field training
• Contributed to the technical support and network re-build as a JWICS Systems Administrator in Camp Arifjan, 2007 ensured compliance to the established standards and requirements
• Held a Lead VTC Technician position in ISAF HQ, Kabul, Bagram AB, and Kandahar AB, serving key operation Field Commanders
• Installed and configured new VTC for Key operations S3 personnel troubleshot and successfully resolved a VTC outage for the 650th MI Commander SHAPE, Belgium .
• Researched and created a viable solution to a complex security issue through integration of a Pretty Good Privacy PGP software leveraged superior expertise on PGP to users through training sessions
• Terminated over 150 hot melt connectors and ran over 9,000 feet of fiber cable Infrastructure Support while serving as an Assistant Lead during the Massive Fiber overhaul of Region IV HQ NATO Base Brunssum, NL
• Developed comprehensive infrastructure materials for a new forward operating location to facilitate the implementation of the technical strategy and plans optimized troubleshooting operations and introduced a more structured cabling scheme through successful re-design of the unit's unclassified network cable management system
• Was appointed as an assistant lead to ensure successful completion of Fiber Cable and Cisco Pix Firewall installation and redevelopment project in DaueMerie, Belgium
• Became one of 2 'roving' BAT technicians throughout Iraq to assist in implementation and troubleshooting of issues as they arose at the forward operating bases. Traveled and supported areas between Mosul, Iraq north and Iskandariyah, Iraq south .
• Led the equipment re-installation and upgrade to integrate 2 Windows Servers 2003 and 3 Mini Servers running Server 2006 for the Biometric Automated ToolSet BATs, as well as consequently configuring/managing/maintaining/patching implemented upgrades along with the Power Vault 220S and 75 Panasonic Tough Book Clients as a systems administrator
• Absorbed the duties of the Area Lead Technician in Tikrit, Iraq for a 6 month period in for BATs

Network Systems Administrator

Confidential

• Given the responsibilities of an Assistant Supervisor for the Network Control Center Small Computer Repair/Maintenance shop. While serving as a Lead System Administrator and managing over 450 computer's loading Win 2000 XP Operating Systems sustained over 5K workstations in superior accountability and functionality at all times
• Created a comprehensive repair shop training program to educate and develop the skills of over 10 technicians provided resourceful coaching and guidance for over 30 Workgroup Managers and over 20 Functional System Administrators
• Facilitated the successful higher HQ inspection outcome due to efficient collaboration with other team members to develop compelling SOPs for the Computer Repair Shop gained proficiency in Cat5/Cat6 termination
• Assisted with a base-wide security patching team, to eliminate a network wide potentially grave security flaw
• Furnished masterful assistance with the new routers and cabling installation/programming to facilitate the successful transition from ACC to AFSOC computer network system
• Demonstrated strong proficiency in HP Open View, and WhatsUp Gold monitoring network applications and systems

Communication Computer Operator

Confidential

• Gained explicit skills in maintenance, installation, support and troubleshooting of Cisco Routers and Switches including LAN/WAN networks operations served as a Resident Expert on Polycom and Tandberg Video Teleconferencing Equipment, while handling JWICS/Grey phone installation, JMICS, IDNX, Promina 200/ 400, and muxing equipment
• Gained in-depth knowledge of Networking principles and hands on experience via work lab environment
• Educated/Trained over 200 users on proper Cryptographic device utilization procedures.
• Developed over 20 network diagrams and utilized expertise in Visio software

AOL Tech Support Rep

Confidential

• Delivered solution oriented customer support, ensuring effective running of the AOL Point Speak, AOL Photocam, Graphics Suite, and Power Suite Deluxe
• Acted as an Assistant Technician during the New Roads Intranet Web-page development project, as well as supported further maintenance operations for over 150 clients' numbers/websites