Objective

• To contribute, lead and manage the team and functions responsible for provisioning of Business solutions in the fast growing and lucrative corporate sector of IT Administration and management. Looking for a challenge in the field of IT Administration, to act as solutions delivery co-ordination lead and provide technical assurance on large projects.
• Total Professional Experiences And Projects
• Having more than 9 years of experience in Information Technology Industry, Provides technical expertise in the IT industry, performing Customer requirement studies, Customer Support, Service delivery, solution delivery co-ordination and provide technical assurance on projects. Knowledge and working experience gained on various technologies like SCCM 2007/2003, Share Point 2007, McAfee and furthermore working knowledge of Domain management, Microsoft Windows servers 2000/2003/2008.

Confidential

Account Lead - Operations.

• Currently working as Service Lead Patching for Australia Region, for 5 business account. Leading a team of 9 Engineers and responsible for complete Patch Management for entire Australia region.
• Below are the main responsibilities of the Patch Management Service Lead
• Ensure monthly patch cycle is executed on all accounts
• Interaction with the security team for patch assessment.
• Monitor patch compliance
• Reporting
• Communication with Account Leads
• Sign off on New Business proposals
• Point of contact for all patch queries and escalations.
• In July, 2011, I was Promoted as an Account Lead Operations, leading a team of 8 Engineers and responsible for North American Account Service delivery. My team is responsible for solution delivery and remote support for SCCM and McAfee services. That includes Software Distribution, Monthly patching, McAfee Antivirus, HIPS installation, removal, update issues, monitoring and resolution of all the Level 2/3 problem tickets and server maintenance.
• Previously, worked as a Sr. System Engg. In End-user Technology Services and handled two of the critical accounts of CSC. My responsibility was to do successful business transitioning of an Account from IBM to CSC.

Confidential

Achievements in CSC:

• I am in CSC technical panel team to take interviews for SCCM.
• I have been sending to US for knowledge transfer from IBM and gave reverse knowledge transfer to operation team of 8 Enggs in India.
• Did successful business transitioning for SCCM McAfee services from IBM to CSC.
• Provided SCCM 2007 training to team members.
• Performance rating in last 2 years is 2 only

Roles Responsibilities in CSC:

• Leading a team of 8 engineers supporting a SCCM 2007 environment for Windows and McAfee antivirus.
• Understanding customer needs on daily tasks and training Enggs. to complete them in decided time frame.
• Troubleshooting client in their existing SCCM environments.
• Leading a project from migrating SCCM sites from physical to virtual server.
• Currently working on Upgrade of SCCM 2007 to SCCM 2012 environment.
• Coordinating with different teams to help plan and deploy SCCM features in the customer environment.
• Preparing SOPs for all SCCM McAfee operations.
• SCCM McAfee client agent deployment and up gradation.
• Configuring Software metering.
• Periodic training for SCCM Enggs delegation of work.

Confidential

Job Profile: Sr. System Engineer

Worked as a Senior System Engineer and provided solutions on various Microsoft technologies, SCCM 2007, WSUS 3.0, Microsoft Office SharePoint Server 2007, WSS 3.0, Windows 2000/2003/2008 server.

Roles Responsibilities for SCCM 2007:

• Planning and deploying the Server Infrastructure for System Center Configuration Manager 2007, Clients for Configuration Manager 2007.
• Upgrading Configuration Manager from SMS 2003 to SCCM 2007 SP1/R2/SP2
• Installing of Configuration Manager in Mixed/Native Mode and configuration of Server, Client and Webserver Certificates.
• Planning, configuration, task, troubleshooting Collections, Configuration Manager Client Discovery methods
• Software and Hardware Inventory in Configuration Manager
• Queries and Reporting in Configuration Manager.
• Software Distribution and Software Updates Deployments in Configuration Manager.
• Software Metering Management
• Operating System Deployment, Desired Configuration Management
• Extensive Troubleshooting Server/Client issues by analyzing Client/Server logs.
• Troubleshooting Backup and Recovery Issues
• Troubleshooting Site to Site Replication Issues.
• Installation, complete configuration, Integrate with SCCM 2007 for WSUS 3.0
• Manage Upstream/Downstream and Proxy WSUS Servers

Roles Responsibilities for Windows 2000/2003/2008 server

• Server Hangs, Slowness and Lockups on the Console.
• Core OS Performance Issues Terminal Server Issues.
• Application Installation and Crash.
• WMI issues.
• MSI Installers.
• Base OS Services.
• System Resource Issues
• Configuring and setting performance tools like Perfmon, Poolmon, Filemon, Regmon etc.
• Memory leak and Management.
• Windows updates, Spooler Issues
• Installation of applications deployed via group policy

Confidential

Roles Responsibilities:

• Troubleshooting desktop issues.
• Resolving technical queries related to network printing and printer related issues.
• All Spooler issues.
• Local and redirected client printing.