PROFESSIONAL SUMMARY:

• Experienced in providing technical leadership, solution design and delivery throughout the lifecycle of project (pre - sales and post sales) Wide range of technical knowledge, and ability to interpret client requirements into technical delivery processes and tasks.
• 10 years of professional experience in design and delivery of cloud solutions for various vertical markets like health care, insurance, financial and hospitality markets.
• Creative problem solver with analytical skills who is energized by challenging situations. Assertive leadership style dat is calm under pressure with a p for candid communication and address issues in a strong, direct, collaborative manner.

TECHNICAL SKILLS:

Virtual platform: VMware, V-block, Citrix(XenApp 7.5/7.6) Citrix Desktop 7.x, Hyper V

Switches: Avaya S8800/8760 Server with SBC’s, Cisco 3xxx/2xxx.

Networking: Analog (LSI), Digital (T1/ ISDN), Data/VoIP, VLAN, Spanning tree, OSPF, MPLS, SBC, RIP.

Databases: SQL Server 2014/2012/2008, Oracle 10.x

Reporting Engine: Business Objects, MS SSRS 2012/2014

Web Servers/Apps: Apache Tomcat 8, IIS 8.5 and IIS 8.0, WebLogic Server 12c, JRE 6.x,7.x,8.x

CTI protocols: Dialogic CT-Connect, Cisco UCM (UCCE/UCCX) - JTAPI, ICM, Avaya (AES) CMAPI, TSAPI, Genesys (SIP Server)/ SDK

OS: Windows Server 2012/2008/2003, RedHat Enterprise Linux 7.x, Cent5.x

PROFESSIONAL EXPERIENCE:

Confidential

Solution Delivery Architect

Responsibilities:

• Responsible for design and implementation solution, for effectively solving customer issues and increasing their efficiency of this processed and systems.
• Designed and architected the solutions which were customized to meet customer needs. Responsible for delivery and implementation and maintain life cycle.
• Build customer relationship and nurture them with technology and how to maximize their potential to increase their business, and empower them to meet their goals.
• Resolved technical issues which arise at every stage of the cycle of the product, during implementation and production phases.
• Assessed, validated and delivered a comprehensive technical design and implementation plan dat meets business and functional requirements within the scope of the project and provided technical effort and design on scope changes.
• Participated as the technical lead during project implementations, and provided authoritative technical guidance to the customer and project team.
• Ensure the technical readiness for all areas of a project.
• Build and foster customer relationships during project lifecycle.
• Demonstrated significant understanding of the product architecture and of the entire solution suite.
• Documented the solution design utilizing standard tools for both customer-facing and internal support purposes while adhering to ISO 9001 Development and Design principles.
• Assisted in developing the resource plan and budget to meet project delivery requirements and assessed project burn rate.
• Drove implementation issue resolution as reported by the project team and customer, by providing hands-on troubleshooting support and engaging development as needed using escalation process.
• Provided status of escalated issues to project team utilizing established process. This includes issues, resolution progress and identification of next steps.
• Lead transition activities to ensure dat all resources assigned to the project are adequately prepared.
• Defined relevant test scenarios to thoroughly vet the ability of the solution to meet its intended requirements.
• Review evidence dat the solution TEMPhas been thoroughly tested and ready for turnover to Support, and participate in the transition meeting.

Confidential

Systems Architect/Administrator

Responsibilities:

• Architected customized IP-BPX systems for hosted/cloud based environment, MPLS and WAN environments.
• Reviewed all architecture design documents and bill of materials
• Coordinated information technology convergence strategy for sector, which included virtualization, consolidation, application rationalization
• Sponsored technology technical assessments - document management systems.
• Review all technical services contracts for architecture components.
• Guided project managers in review of architecture designs proposals and licensing requirements.
• Perl Scripting for load tests, regression testing, performance testing of hardware and software.
• Served as a mentor and trainer for the other members of the team.
• Hosted IVR and VoIP platform, cloud based and on premise models.
• Aspect ACD, UIP platform integration with hosted IP PBX.
• IP End point provisioning for hosted IP- PBX environments.
• Create automated reports using MS-SQL, Cognos for customers based on criteria, highlight trends, alerts, trigger points etc.
• Installation and configuration of IIS TCP/IP HTTP/FTP protocols and app servers like WebSphere, JBOSS. Linux, UNIX, Cent OS and Apache tomcat. Designed a web server for reporting call center stats and agent reports, link utilization and historical reports for automotive and financial institutions.
• Design and configuration of firewalls/security, LDAP, SSO integration, DNS and TCP/IP networking for different applications requirements. Load balancer
• Disaster Recovery solutions and implementations for big enterprise customers and maintain them at an optimum cost, for business critical needs.
• Traffic engineering: Capacity planning and analysis for Bandwidth utilization of network links(MPLS, HSIP, IP trunks etc) Using Netflow and Ops manager analysis and reporting. Develop road map for the forecasted growth
• Design and implementation of Agent reports and statistics, based on client criteria, using Cognos 8.x and MS-SQL Server
• Troubleshooting of VoIP issues, used packet sniffer tools (pcap, wire shark etc).
• Liaison for vendor relationships for contracts, negotiate SLA, materials and pricing.

Confidential

Convergence Specialist/Applications Engineer

Responsibilities:

• Avaya IP Office: Implement support for all applications and configuration of IP office suite, Applications suite, with full implementation and maintenance support cycle. Implementing complete feature set (Twinning, Call forwarding, hot desking, Call coverage etc). Call center features like queuing, reporting and real time stats using Call Center Reporter (CCR)
• Small Community Networking(SCN): Set up SCN over MPLS circuits for dialing extensions across sites, use SCN features like remote hot desking, Settings up resiliency and failover, voice mail and IP phones can register to back sites in case of main site is down.
• IP DECT and IP DECT R4 Perform network assessment and recommend IP DECT solutions, Configured and setup Base station (internal and external) and handsets integration with ip office using IP DECT line. Upgrading the firmware on the phones and base stations. Troubleshooting voice quality and coverage issues.
• Avaya Wi-Fi Integration with Spectralink ip phones, configuration of Avaya voice priority processor (AVPP), setting up access points using 802.11a/b/g protocol. Implementing WEP encryption WPA2-PSK, Cisco FSR (Fast Secure Roaming) for wireless security.
• Network design using juniper EX series data center, which focus on high performance with low latency and scalability with virtual chassis technology.

Technical Support Engineer

Confidential

Responsibilities:

• Cisco: Design, install and maintenance of Cisco Call Manager. Integration with dialogic and other sip/VoIP gateways. Troubleshooting issues related to VoIP/ H323 /sip signaling.
• Envox: CTADE, CDP, CT-connect Support and implementation, halped resolve customer issues, and provide support for customers halp implement the solution.
• Presales support for software and hardware to complete solutions, understand customer requirements, provide specific recommendations regarding product selection including licensing.
• Dialogic Voice Processing Solutions: provided API programming and SDK support and recommending solution and designing framework for customers solutions like, SMDR, IVR, Speech application and screen pop applications. Integration with nuance speech engine, selecting vocabulary, database looks up for account verification and financial verification.
• Dialogic VoIP Gateways: Used these gateways to convert traditional TDM to IP and vice versa. Also include SS7 over IP like SIGTRAN.
• Audio codes: Design audio code gateways and integrate with ip PBX and dialogic hardware for IVR solutions, screen pop applications.
• Qualify customers for design win hardware and software using dialogic solution. Provide to customer and sales on new products and existing and new features and its implementation.
• SS7 solutions for with MTP, ISUP, TUP, and BICC layers of the SS7 stack running on the board processors. Designing framework for SS7 protocols for ISUP, TUP, MTP layers, using Global call API interface on windows and Linux platforms.
• The Applications were using Multi-threaded Synchronous(polled and signal )/ Asynchronous schemes in C,C++ in different
• Troubleshoot defective hardware and replace/repair it using the RMA from vendor and obtain (PTR software) in case of software.
• Customer Support Engineer for Dialogic(Intel) Software/Hardware, Artisoft, Vocal Tec and Lucent Gateways (ITS-SP).Ericsson web switch (VoIP), Convergence products.
• Speech Technologies Implementing and recommending speech solutions with L &H, Microsoft speech server, Speech works, Nuance which include features such as Text-talk, Text to speech, and voice recognition. Both host based (Dialogic) and Antares( open DSP architecture)

Confidential, Indianapolis, IN

Software Engineer(C/C++API

Responsibilities:

• Off-line programming of CAD (Pro-E, Pro-Develop) database in C (API), for Automated Robot Cutting Systems. Designed a path plan to scan and create robot space cutting profile, The system continuously looks for input process it and creates output (RCL).
• Customer Support at Site and off-site for the Automated Robot Cutting Systems at Avondale and Alabama shipyards
• Frame Assembly Program(Visual Basic 5.0) for automated robot welding systems which integrates different welding modules and compiles into a big macro path for welding in robot space (RCL), This program can to operate in semi-automatic or completely automatic.
• Optimized weld parameters Using Neural Networks Designed database in access to interface CAD database and neural network. The database had GUI to view surface (3D-plot), query (procedure file request) the network and store weld parameters in the database.