Systems Analyst Resume

SUMMARY

Seasoned IT professional specializing in complex technical problem solving and analysis in large data center environments.
Additional professional background includes Management, Marketing, and Vendor experience as IBM Business Partner.
Adept at developing and conducting technical training for audiences ranging from adults to children and highly skilled written and oral communicator with diverse audiences (technical, management, end user, and student).

TECHNICAL SKILLS

JES, JCL, TSO, VTAM, TCP/IP, CMS, REXX, SAS
Operational experience with job scheduler, tape & disk management, change/problem/ticket management
Word, Excel, PowerPoint, Access, Outlook, OneNote
Mainframe, z Series, z/OS, MVS, z/VM, VM, Windows, Linux, iOSMS Office, OpenOffice, LibreOffice, Google Apps, Blogger
WordpressJES, JCL, VTAM, TCP/IP, VSAM, IDCAMS, CMS, REXX, SAS, COBOL, HTMLCA7, CA11, JCL, SAVERS, $AVERS, Solarwinds, MS SCOM, Stratus, Gasper, ServiceDesk Plus, SDP
System Programming, System Administration, Technical Support, Troubleshooting, Problem Solving, Analytical Skills, Technical Writing
Documentation, Software Budget, Acquisition Process, RFP, Teacher, Trainer, Course Development, Relational Database

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

Provided 24X7 Monitoring, Maintenance and Operational Support in z/OS mainframe environment using CA7, CA11, JCL, $avers.
Provided Network Support in Windows Server environment using Solarwinds, MS SCOM, and ATM support using Stratus, Gasper.
Managed Problem & Ticket Management with ServiceDesk Plus.
Worked with Technical Support, Systems Development, Information Security, Production Control, Client Server Development, Release Management and other customers as needed to solve problems as they arose.
Read JCL and restart or resubmit jobs as per documentation, minimizing downtime.
Monitored and performed recovery process for CPU, disk and virtual tape, Stratus (ATM) and other peripheral hardware, minimizing downtime.
Made recommendations for temporary/permanent solutions to production processing errors enhancing system performance.

Confidential

Consultant

Responsibilities:

Integrate services including WordPress, Blogger, Google Apps, Google Sites, Twitter, Tumblr, DocStoc, Scribd, RSS to build customized solutions at minimal cost with readily available services.
Leveraged technology to provide litigation support, gathered, organized and cross referenced documents and photographs for court exhibits improving the efficiency of legal counsel.

Confidential, Westfield Center, OH

Data Center Administrator

Responsibilities:

Provided diagnostic support for the entire data center on Mainframe (z Series), Unix, AS/400 (i Series) PC Server, and PBX platforms.
Provided Help Desk support to technical IT staff, end users, agents, and off shore programmers.
Worked extensively with problem and change management as well as job scheduling applications.
Reviewed reporting needs and management dashboards; processed raw data; programmed and produced automated solutions in Excel, SAS, Job Scheduler.
Developed a SAS program to take verbose IDCAMS listing and calculated usage levels to provide a one page action report allowing intervention to occur the same weekend rather than one week later.
Worked on major IT projects - DataCenter Security Policy and Disaster Recovery (DR) Planning to provide needed technical input resulting in a successful DR Drill.

Confidential, Beachwood, OH

Technical Sales Specialist

Responsibilities:

Cultivated IBM Business Partner relationships; investigated and stayed abreast of latest enterprise technology; maintained current certifications; provided technical support and pre/post sales support.
Completed Hardware and Software installs and upgrades.
Projects included all facets of moving processor and network connections from one data center to another for several data centers.
Led projects that evaluated, recommended, and implemented major hardware and software reconfigurations, resulting in cost savings.
Provided ongoing technical support and maintenance of hardware & software to organizations offering staffing flexibility.
Confronted with limited HSM downtime, developed a creative technique to move tape silo data on a live system resulting in minimal downtime for the conversion.