TECHNICAL SKILLS:

Server Applications: Backup Exec, SAN & NAS Storage, IIS & Apache, MS Exchange Email, Hyper V, VMware ESXi, Norton Ghost, Acronis True Image, Nagios, Altiris Deployment Server, Puppet, Kaspersky Antivirus, Remote Desktop, VNC, VPN, Microsoft WSUS, LANDesk, AWS EC2, S3

RAID Array: Support in Hardware and Software configurations with large RAID Arrays of 50+ SSD disks.

Databases: RDBMS, Oracle, Microsoft Access, MySQL, SQLite

Networking Software / Protocols: Active Directory, Group Policy, Novell NetWare, SNMP Alerts, VOIP Phones. Cisco Call Manager, DHCP, DNS, SAMBA, SIP (VOIP), IMAP, IPX, SMTP, SNMP, TCP/IP, VLAN, VPN, PXE Servers, iSCSI

Applications: Atlassian JIRA, Microsoft Office Suite, Google Apps, Outlook, ESRI Arc GIS (Topology Maps), Asset Tracking, Inventory Tracking, XenDesktop, Cisco VPN, Remedy Ticketing System

Storage: Akamai, Cisco UCS Blade Server, Dell Power Vault, QNAP, HP ProLiant Servers, Hitachi, IBM arrays, NetApp Storage, Supermicro, Solaris - Sun Servers

Networking Equipment: Configuration of Cisco Routers, Cisco PIX, ASA Firewalls, Ethernet Cat 5 & 6, Installation & Testing, Fiber Optics

Programming Languages: ASP, .NET, HTML, PHP, SQL Unix / Linux shell scripting, DOS Batch Scripting, PowerShell, JavaScript, VB script, Learning Python

Laptop Repair Experience: Acer, Dell, HpLenovo, Samsung & Toshiba laptops

Operating Systems: Windows 95 / 98, XP Pro, Vista, Windows 7, 8, 10, 2003 Server, 2008 Server, 2012 Server

PROFESSIONAL EXPERIENCE:

Confidential

Support Engineer

Responsibilities:

• Support Engineer at Abacus managing an Windows Server 2012(R2) and Window Server 2016 in a VMware environment for a private cloud service provider.
• My main job is writing powershell scripts for automation deployment of Windows Server 2012R2 for cloud hosting. Wrote automation to install QuickBooks on servers as part of deployment process.
• Modifying of existing powershell scripts for application installations. Provided application support hosting tax software on Virtual Machines.
• Active directory administrator adjusting permissions on client accounts and configuration of Office 365 email. Part of on - call Support Engineer team dat provides after hours support for virtualized servers and applications.
• Responsible for root cause analysis of virtualized server deployments.
• Administration & building of computer systems within specific configurations to perform benchmark measurement test in Linux & Windows.
• Data collection for power management to measure energy output for product performance.
• Tracking of inventory and management of IT assets.Report validation bugs with detailed documentation about root cause analysis of problems. Used Bugzilla & Kanboard for a ticketing system.

Confidential

Technician Processor Validation

Responsibilities:

• Testing of next generation processors for Intel in Linux & Windows environments.
• Configuring Linux & Windows systems for the validation testing platform.
• Debugging beta motherboards & specialized in-house software applications.
• Deployment of QA automation testing on various CPU products.
• Attend daily SCRUM meetings to discuss work progress.

Confidential

Hotel Network Support Analyst

Responsibilities:

• Setting up technology equipment for events & weddings at hotels.
• Monitoring networking equipment with SNMP and Splunk.
• Changing out Cisco Wireless Access points & upgrading legacy phone system to VOIP based phone system. Debugging conductivity issues for wireless access points & wired LAN ports for guest.

Confidential

Software Support Technician III PCI-E Validation Systems Administrator

Responsibilities:

• PCI-Express SSD (Solid State Disk) validation testing with Altiris 7.5 (Software Deployment System) on Linux Enterprise Servers Redhat 5 & 6, Redhat Beta 7, CentOS, SUSE Linux Enterprise 11, Oracle Solaris 11 and Windows Server 2012 in a data center environment.
• Wrote bash scripts in Linux for Altiris for automated hard drive test system with Intel Fultondale & Pleasantdale PCI-E solid state disks.
• Test new builds of firmware on SSDs by starting automation testing for specific products.
• Monitoring of test to make sure log results passed and met product quality specifications. Configured SSDs in various RAID setups for test environment.
• Deployed VMware ESXi and Microsoft Hyper-V virtualization systems for test automation.
• Reported firmware debugging errors me found when testing with Atlassian JIRA bug tracking software. me used Busdoctor & Green Hills protocol analyzers to capture hardware traces of PCI-E Fultondale & Pleasantdale PCI-E hard drives.
• Flashed system BIOS, SSD BIOS, various RAID card and provided server / network maintenance for the labs hardware systems.

Confidential

Campus IT Coordinator

Responsibilities:

• Participated in weekly meeting for the Information Technology department to implement technology solutions for Confidential Campus & IVAT (Institute on Violence, Abuse and Trauma) in San Diego.
• Deployment and maintenance of computer systems to best utilize Alliant's technology assets with approximately 1000 request per month.
• Provided quality end user phone support with desktop ticketing system. Deployment migration of Corporate Kaspersky Antivirus from Viper Antivirus. Upgraded office suites campus wide. In charge of virtualization servers with Microsoft Hyper V on a Windows 2008 DC Server.
• Update web-pages to posting technology bulletins and IT events.
• Managed 3 to 4 student labor halpers to assist with computer and video equipment deployment on campus.
• Implemented a newsletter format for the technology department to halp faculty identify valid email from illegitimate SPAM messages.
• Added DNS records on Primary Domain Controller for new equipment.
• Maintain software inventory and track renewal cycles for user equipment.
• Added student and staff accounts in Active Directory and Microsoft Exchange for account & email access.

Confidential

Software Support Technician III SSD Validation Systems Administrator

Responsibilities:

• Quality assurance testing using Altiris Deployment with Enterprise SSDs (Postville Refresh, Lyndonville and Cherryville SSD solid state hard drives) in various RAID configurations. Setup NAS & SAN configurations using servers running Windows Server 2003 & Windows Server 2008 to ensure dat they met specifications across a variety of server platforms with storage arrays.
• Wrote scripts to automate QA testing for Linux in bash and Windows Servers with powershell using the Altiris deployment enviroment.
• Patch maintenance with Microsoft WSUS on Windows Servers. Maintained and developed scripted installs of Redhat, CentOS, SUSE Linux and Oracle Solaris. Captured debug traces for firmware diagnostics with test equipment from JDSU.
• Replace physical hardware and ordered parts in 1U, 2U & 4U servers.
• Flash and update Motherboard BIOS and RAID storage controller FW (Adaptec, Intel, LSI,) across multiple vendors (Akamai, Dell, HP, IBM, Supermicro, Intel Sun / Oracle, etc) Added server drivers to the Altiris Deployment system to extend the validation platform for PXE booting. Used Atlassian JIRA to submit bugs me found during firmware testing.

Confidential

Field Support Technician

Responsibilities:

• Encrypted data hard drives on laptops and desktops for Morgan Stanley.
• Replaced motherboards components on various laptops. Installed Xerox network printers configured with TCP/IP settings.
• Replaced computer systems on lease with IBM computers in DoubleTree hotels.
• Configured internal software for DoubleTree hotels.
• Install IBM Point of Sale systems at Ace Hardware Stores.
• Wired and installed the networking jacks for the IBM terminals to process transactions. Replaced computers in the Ace Hardware Warehouse with IBM Lenovo systems. Replaced computers with IBM systems and configured the systems to Ace Hardware's specs. Prepared old systems for asset disposal.
• Erased old computer desktops and servers with a full DoD data wipe on hard drives.
• Install IBM Point of Sale systems in a new Banana Republic stores.
• Repaired additional registers to meet the customer's needs under service level agreements (SLA).

Confidential

Lead Bank Conversion Technician

Responsibilities:

• Lead technician for Washington Mutual to Chase bank conversion in Auburn, CA & Folsom, CA area. me was in charge of converting WAMU computer systems over to the new Chase platform.
• Managed three other people dat halped deploy new desktop systems.
• Replaced different peripherals such as Panini check scanners, Magtek card readers, Magtek pin pads and Ithaca printers.
• Installed MICR printers made by Lexmark.
• Prepared desktop systems for asset disposal by creating an inventory list and secure erase hard drives.
• Worked with the bank's TCD (cash dispensing machine), Instachange coin dispensers and other bank equipment such as their VeriFone payment systems.

Confidential

Intern Intranet Webmaster

Responsibilities:

• Redesign and updating of the internal network for Siemens STS using Microsoft IIS. Designed surveys for customer using HTML, ASP & SQL for customer feedback for trade show events.
• Answered phones to provide halp desk support with a ticketing system.
• Created and updated technical halp documentation as needed.
• Worked with Oracle database records for information request on internal network. Worked closely with department managers to rebuild Siemens STS intranet to their new specifications.
• Created websites for trade shows and provide important news updates to Confidential Intranet.
• Designed websites for trade shows and created website question surveys with SQL as back-end database.

Confidential

Technical Assistant

Responsibilities:

• Worked at the student halp desk with a ticketing system for the LRC computer lab maintaining 120+ PC computers and Apple Macintosh computers.
• Handled a variety of PC hardware / software using, Windows XP, Windows 2000, Apple Mac OS 9, Mac OS X and Sun Solaris in a domain environment.
• Performed backup of student files using Sun Solaris.
• Used active directory to add and remove users and adjust permission settings.
• Assisted students with computer programs such as Microsoft Word, Microsoft Excel, Microsoft Access, Adobe Photoshop, Adobe Dreamweaver and other common software.
• Installed and monitored Norton Antivirus Corporate Edition in LRC computer lab.