SUMMARY:

• Experienced IT Professional with over 10 years in teh IT industry.
• Concentration of experience in Microsoft Exchange technologies (Exchange 2003, 2007, 2010, 2013, 2016), as well as Office 365, Azure, Microsoft Lync, skype for business 2015, and skype for business online.
• Managed, and performs implementation of Office 365 services and has advanced knowledge of teh Office 365 suite of apps (SharePoint, Skype, OneDrive, O365 Groups, Planner, Teams, OneNote, AzureAD, project sites, BI sites).
• Versed in leading full - scale migration to newer versions of Microsoft messaging technologies.
• Configure ADFS based identity federation in order to provide users with a single sign-on (SSO) experience
• Knowledgeable of Office 365 deployment models and best practices.
• Experience with Office 365 migrations and hybrid solutions.
• Expert knowledge of other Microsoft systems infrastructure products such as Azure, Office 365, and Windows Server
• Adept and planning, configuring, deploying, and supporting large-scale deployments of Exchange and Lync.
• Experience deploying Database Availability Groups (DAG) in production.
• Knowledgeable of backup and recovery solutions and planning for disaster recovery.
• Experience deploying virtual servers using VMWare ESX/ESXi and Hyper-V platforms.
• Proficient in PowerShell for scripting and process automation.
• Proven experience implementing high availability solutions for Exchange and Lync.
• Vast experience troubleshooting and resolving both client and server-side issues.
• Successfully deployed and transitioned Lync deployments to newer versions.
• Skilled at providing top-level support to large user basis and meeting or exceeding SLA’s.
• Experience with teh administration of mobile devices on multiple platforms.
• Skilled at teh installation and configuration of hardware and software components of networking environments including Cisco routers and switches, firewalls and VPNs.
• Deep understanding of all OSI layers from application to physical.
• Experience configuring Windows Server Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions, site replication, Group Policy.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Extensive Office 365 SharePoint planning, design, and implementation.
• Experience monitoring message queue and performing Exchange backup and restore.
• Versed in monitoring and managing database growth and white space in databases.
• Experience with windows clustering services and deploying CCR, SCR and LCR.
• Architected and installation of azure Virtual machines, resource group, virtual network, Network security group, Azure DNS, gateway, and synchronization with on premise Domain Controllers using Site to site and point to point VPN’s.

TECHNICAL SKILLS:

• Servers Windows R2 SQL Server IIS Redhat Linux Unix
• DHCP Symantec Backup Exec Exchange Lync
• Skype For Business Office365 Google Suites Desktops Microsoft Office Suites
• Windows XP - 8 - 10 Network Services, Protocols & Miscellaneous TCP/IP v4 & 6 OSPF EIGRP RIP
• STP VLANS STP DMVPN Ethernet WAN/LAN Oracle 9i,10g,
• Access Solaris FTP DNS DHCP AD FTP
• SSL HTML Visual Basic VB.NET Sonic - Wall SAN NAS VMware
• VSphere ESXi HyperV Citrix xenDesktop IIS Proofpoint IronPort

PROFESSIONAL EXPERIENCE:

Office 365 Administrator

Confidential, Los Angeles, Ca

Responsibilities:

• Provided operations and Tier III support for Office 365 (SharePoint, Skype, Exchange, OneDrive, O365 Groups, Planner, Teams, OneNote, Azure AD, project sites, BI sites), Google Cloud, and Google Suites (Gmail, Sites, Docs, Hangouts, OneDrive, Vault) for 100,000+ end users using internal ticketing system ServiceNow.
• Office 365 security, governance, compliance, e-discovery and encryption experience
• Created DLP policies, email protection, and managed traffic flow.
• Administered Proofpoint to trace email delivery, check message headers, quarantine emails, whitelist email addresses.
• In-depth knowledge of and supported complementary technologies, such as Active Directory Federation Service, Azure Active Directory Connect, and PowerShell.
• Implemented video conferencing solution with Skype for business online with internal and external customers.
• Responsible for end user and materials for services provided from Office 365.
• Merged PST from outlook using MessageOps.
• Created SharePoint Sites, administered users, and created site quotas.
• Troubleshooted shared mailbox’s, forwarding, delegate permissions, and calendaring for end users.
• Utilize PowerShell Scripts to automate processes and tasks.
• Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendars.

Azure and Office365 Architect

Confidential, San Diego, Ca

Responsibilities:

• Provide support and consulting for encrypted email strategy, support, and audit.
• Installation of office365, not limited to A records and txt records, verified domain.
• Configure ADFS based identity federation in order to provide users with a single sign-on (SSO) experience.
• Set up Windows Azure Active Directory for directory synchronization.
• Installation and configuration of domain controller, DHCP, DNS, Group Policy, Radius Server, IPV6.
• Installation and maintenance of Microsoft Web Application Proxy for Security of ADFS tokens.
• Created a site to site VPN between on premise and Azure, using RAS for secure replication of on premise domain controller, to teh newly created azure domain controller
• Installation of San s for Active Directory Federation Services
• Creation of Site, Subnets, and site links for replication of on premise to teh azure cloud.
• Moved teh 5 Flexible Single Master Operation (FSMO) roles, so dat me could change teh primary domain controller.
• Managed Sharepoint Sites, administered users, and created site quotas.
• Added and tested internal and external users to Sharepoint, using powershell.
• Installation of azure resource group, virtual network, Network security group, Azure DNS, and gateway for Synchronization with on premise.
• Created transport rules, blocked spamming IP addresses and domain names.
• Architected and documented all architecture for azure and office 365
• Installation, configuration, and testing of skype for business online.

Exchange Engineer

Confidential, San Diego, Ca

Responsibilities:

• Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment.
• Did a discovery of Skype for Business and Exchange in Preparation for Office365.
• Planned and implemented transition from Exchange 2013 to Exchange Online of a about 1500 users.
• Worked with Okta to verify configurations for Single Sign On.
• Worked with Mimecast to trace emails dat should be quarantined.
• Migrated test users to skype for business online, and tested their functionality after being migrated.
• Worked with IT manager, to discover teh amount of E3 licenses needed for office365, and teh amount of E5 licenses dat would be needed for PSTN Conferencing.
• Used IDFix to fix synchronization errors for Active Directory, not limited to UPN matches, SMTP Errors, and GUID and Immutable ID issues.
• Wrote powershell scripts to export teh import inbox rules into Exchange Online.
• Wrote scripts to use exchange, to pull statistics on which version of outlook clients were using.
• Migrated international users to Exchange Online, and tan supported Help Desk Team for any connectivity errors after teh cutover to Exchange Online.
• Utilize PowerShell Scripts to automate processes and tasks.
• Supported Offline Address book, Calendaring and free busy related issues.
• Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendars.

Exchange Engineer

Confidential

Responsibilities:

• Planned and implemented transition from Exchange 2010 to Exchange 2013 for about 20,000 users.
• Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment. Used exchange calculator and other microsoft tools to determine teh amount of Servers needed, based on clients needs.
• Updated current Exchange 2010 infrastructure to teh latest service pack and applied all security patches.
• Installed and configured 14 CAS Servers and 12 Mailbox Servers.
• Did research to halp implement a round robin load balancer, using BIG-IP
• Used Comvault to schedule backups.
• Installed and Configured s on CAS Servers.
• Migrated all users and databases to Exchange 2013 platform.
• Planned for hybrid set up of Office 365 with on premise Exchange infrastructure.
• Configure ADFS based identity federation in order to provide users with a single sign-on (SSO) experience.
• Set up DirSync for directory synchronization.
• Tested synchronization with cloud services before moving any databases.
• Planned batch moves dependent on bandwidth availability.
• Moved accounts to create hybrid deployment.
• Experience monitoring message queue and performing Exchange backup and restore.
• Utilized VMWare to deploy new virtual machines into production.
• Deployed a Database Availability Group to provide high availability of databases.
• Created lab environment to test integration of Lync 2013 with Exchange 2013, Polycom, and other on-premise technologies.
• Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendar.
• Created transport rules, blocked spamming IP addresses and domain names.
• Provided support to users via phone, email, in-person or remotely.
• Troubleshoot issues related to Outlook, database health, and client access.
• Created and maintained documentation for Exchange environments pertaining to changes, installs, and daily operation.
• Restored mailbox data to user's inbox from backup on an as needed basis.
• Utilize PowerShell Scripts to automate processes and tasks.
• Create new user accounts, shared mailboxes, distribution lists and set quotas.

Network Engineer

Confidential

Responsibilities:

• Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment.
• Planned and implemented transition from Exchange 2007 to Exchange 2013 for 8,000 users.
• Updated current Exchange 2007 infrastructure to teh latest service pack and applied all security patches.
• Migrated all users and databases to Exchange 2013 platform.
• Planned for hybrid set up of Office 365 with on premise Exchange infrastructure.
• Set up DirSync for directory synchronization.
• Tested synchronization with cloud services before moving any databases.
• Planned batch moves dependent on bandwidth availability.
• Moved accounts to create hybrid deployment.
• Assisted users experiencing any synchronization issues.
• Utilized VMWare to deploy new virtual machines into production.
• Deployed a Database Availability Group to provide high availability of databases.
• Hardened in place deployment of Lync 2010 and applied all updates and patches as needed.
• Set policies on a user and global level for Lync users.
• Implements PowerShell scripts to automate account creation and deletion process for Lync users.
• Tested Lync integration with Polycom conferencing systems.
• Created lab environment to test integration of Lync 2013 with Exchange 2013, Polycom, and other on-premise technologies.
• Assisted users in setting up mobile devices for Lync connectivity.
• Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendar.
• Provided in-house support to users via phone, in-person or remotely.
• Troubleshoot issues related to Outlook, database health, and client access.
• Monitored resources, services, and pertinent server utilities using SCOM 2012
• Addressed any alerts or triggers received from SCOM and resolved as needed.
• Met or exceeded all SLAs defined for Lync and Exchange environments.
• Created and maintained documentation for Lync and Exchange environments pertaining to changes, installs, and daily operation.
• Restored mailbox data to user's inbox from backup on an as needed basis.
• Utilize PowerShell to automate processes and tasks.
• Create new user accounts, shared mailboxes, distribution lists and set quotas.
• Configure ADFS based identity federation in order to provide users with a single sign-on (SSO) experience.

Exchange Consultant

Confidential

Responsibilities:

• Migrated Exchange 2003 server environment to Exchange 2007 for 1000 mailboxes.
• Managed and supported Exchange 2007 infrastructure which consists of clustered back-end servers and Front-end servers.
• Configured Windows Server 2003 Active Directory Domains. Configuring DNS, DHCP, trust relationship, permissions.
• Message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Public Folder creation, replication and rights assignments.
• Monitored message queues. Performing Exchange backup and restore.
• Monitored and managed database growth and white space in Database.
• Performed daily check on servers, analyzing and monitoring reports and alerts.
• Used intimate knowledge of network topology, and wireless technologies to make a determination of where to use wired or wireless network.
• Installation and configuration of switches, routers, and patch cables.
• Used ghost to create images of hard-drives, and reinstalled OS on laptops.
• Installation and configuration of local and network printers using IP addresses.
• Installation of Landesk on workstations, for remote administration.
• Troubleshoot login issues for end users.
• Used TCP/IP to test network connections.
• Renaming of computers, and adding them to teh domain.
• Experience supporting VPN, Routers and Wireless devices.

Network Administrator

Confidential, Alexandria, VA

Responsibilities:

• Supported teh Exchange 2003 deployment for teh corporation.
• Troubleshot issues related to email availability, connectivity, and functionality.
• Monitored servers to checked server health and resource allotment.
• Checked message queues for delayed messages and troubleshot mail routing issues.
• Installed and configured Windows server 2003 servers to upgrade existing Windows 2000 servers.
• Created new user mailboxes, shared mailboxes and distribution lists.
• Delegated access to public folders.
• Handled mobile messaging applications such as Blackberry.
• Monitored Exchange backups; performed manual TSM backups and restores as needed.
• Provided Tier 2 support for users, tracked via Peoplesoft CRM.
• Provided general system administration duties in a Windows Active Directory.
• Produce appropriate documentation for application deployment, configuration, and related processes.

Tier 1 Help Desk Engineer

Confidential, Washington, DC

Responsibilities:

• Installed and configured Windows server 2003 servers to upgrade existing Windows 2000 servers.
• Created new user mailboxes, shared mailboxes and distribution lists.
• Delegated access to public folders.
• Message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Public Folder creation, replication and rights assignments.
• Troubleshoot issues related to Outlook, database health, and client access.

Network Administrator - Intern

Confidential, MD

Responsibilities:

• Performance tuning and optimization of Exchange 2003 Server for maximum performance.
• Patched and installed service packs on all Exchange servers.
• De-fragmented Exchange Databases in case of slow performance.
• Troubleshot RPC over HTTPS configuration issues and resolved for optimal connectivity.
• Resolved OWA access issues, spam and threat blockage.
• Handled mail quota, delegation, rights management and individual mail restore.
• Management of Double Take Replication Software for Exchange Information Store Replication to Disaster Recovery Site.
• Time to time check autanticity of DR site with swinging Exchange Server to Disaster Site.
• 3rd Level End user calls for Microsoft Outlook, attachment stripped of messages, mail delivery failure etc.
• Provided support for VIP and non-executive users via phone, in-person, or remotely.
• Mailbox permission delegation, DL creation and modification depend upon user’s requirement.
• Create Modify and Maintenance of public folder for Enterprise FAX Routings.
• Backup and restoration of all servers using Veritas Backup Exec 9.1.
• Computer maintenance including monitoring, log review, testing, virus and spyware removal and system performance improvements.
• Network maintenance, firewall and router configurations, Windows server maintenance and installation, Active Directory and Exchange server support, and database management support.
• Troubleshooting wired and wireless networks on/off site.
• Utilize remote control program to fix or diagnose problem. Identify whether issues are related to desktop computer hardware, operating systems and other approved software applications, as well as with peripheral equipment such as printers and scanners.
• Utilize Active Directory to add, delete, disable, modify, re-set passwords and modifying user account properties.
• Strong background in problem solving skills, including problem recognition, research, isolation and resolution steps.
• Configured and managed network printers.
• Installed and configured linux servers.
• Managing local area networks run over a Microsoft Windows platform including installation of antivirus programs, running backups, and implementing disaster recovery solutions.

Confidential - ROCKVILLE, MD

NETWORK ADMINISTRATOR

Responsibilities:

• Performed hardware/software installations, upgrades, patches, and administration of Windows PC/Servers, printers, switches, backups, in an enterprise network environment.
• Managed and supported Exchange 2003 infrastructure.
• Designed and configured current Network architecture to run better and faster with a small budget.
• Installed workstations, users, and created Network shares to increase security.
• Worked unsupervised on many projects at all levels.
• Analyzed current servers, software, workstations, switching and cabling, and made performance, and cost effective upgrades when needed.
• Provided a complete and accurate documentation of all support network and infrastructure.
• Troubleshoot any server network, or PC problems, providing a resolution in a timely manner.
• Installed, implemented, managed, and configured NT networks.
• Installed and upgraded of hardware and software, testing, design, and troubleshooting.
• Installing and configuring client/server and peer to peer networks.
• Installed and configured various protocols including TCP/IP.
• Managed and created user and group accounts and security policies.
• Creating and managing directory shares.
• Managing printing services.
• Installing and configuring RAS/Dun.
• Remote systems administration of users and services
• Integrated NT Servers and Workstations, and Windows 98 with Netware and Unix.