SUMMARY

• I wish to build on my career in computer networks and data communication using my skills and experience in network domain. I have worked in challenging roles that have proven my technical expertise and demonstrated my ability to work in a team environment towards provision of technical support and issue resolution.

PROFESSIONAL EXPERIENCE

Confidential

Network Security Engineer

Responsibilities:

• In a PCI DSS complaint managed services provider's MPLS Network, configuration and implementation of VLAN's, Routing, VPLS, Layer2 and Layer3 connectivity on Cisco 3750, Borcade Foundry MLX’s,
• RX’s and FES’s switches and routers and VPN (IPSEC + RA), NAT on CISCO ASA, Juniper SRX firewalls.
• The 2nd line support of all network enterprise infrastructure links at highest availability and priorities all troubleshooting for any issues arisen.
• Plan and implement security polices, routing mechanics and servers configuration for client connectivity to high - availability data center environment.
• Configuring Cisco switches (2960,3550,3750), Cisco ASA(5505-5520),Juniper SRX Firewalls, Brocade Foundry MLX’s, RX’s and FES’s .
• Configured IPSEC & Remote Access/Dynamic VPNs on Cisco ASA and Juniper SRX firewalls for national and international customer across globe.
• Troubleshooting and root cause analysis of VPN and BGP and Backhaul solutions and resolution of incidents within SLA.
• Updating and closing tickets in the service management software and provide incident/problem updates and communications as required
• Monitor and track performance indicators on network devices and links on nagios.
• Creating and update all relevant documentation related to networks and configuration management records.
• Assisting with projects and ad hoc duties when necessary, including work and visits to DCs on weekends.
• On call out of hours and weekend activities, under senior network consultant supervision.
• Managing customer firewall, switches, servers and other network devices in racks in Data Center for our managed customers.

Confidential

Network Support and Installation Engineer

Responsibilities:

• Completed site surveys of IT Infrastructure for Dixons/Currys/PC World stores across UK and captured technical information include WAN Circuits(BT NTE, NTU, ISDN), WAN link (Routers), LAN (Switches), Cabling (Fibre, Copper, Coaxial), Server etc.
• Configured and implementing Cisco 887, 2900 series routers and Cisco 2950, 2960 switches to match the design objectives.
• Troubleshooting and support to 3rd party customers.
• Select equipment to match project requirements and proposing and documenting a design to match the project brief.
• Replaced current 3 x 24 Port Netgear switches with 2 x Cisco 2960 48 Port PoE stackable switches and complete installation for their client in Brighton.
• Re-patching of the communications cabinet in accordance to new network design and tested LAN connectivity.
• Liaise with BT Engage to check WAN connectivity, initiate a remote shutdown of the server and to ensure they can get the connectivity after migration.

Confidential

Network/Security Engineer

Responsibilities:

• Worked as Independent contractor for a firm which provides contract work.
• Responsible for configuring security policies (ACL’s) and implemented secure connectivity on Cisco ASA 5520 Firewall.
• Configured voice and data vlans on HP 3400 and 3500 series switches for ground floor of Centro building Birmingham.
• Provided support to staff for network access.
• Configured Ether Channel between stacked Cisco 3750’s and 2960’s switches and connect through fiber, test connectivity at NHS St Mary’s house north wing in Leeds.
• Enterprise Network administration and support on Samvo MPLS network covering Hong Kong, Scehngen, Guernsbury and UK.
• Responsible for configuring security policies (ACL’s) and implemented secure connectivity on Juniper SRX firewalls.
• Liaised with the service provider resolve issues regarding WAN connectivity.
• Provided support to staff for network access.

Confidential

Cisco Field Engineer

Responsibilities:

• Upgraded RBS existing core network on BT MPLS cloud by installing, configuring (bgp, ospf, data and voice vlans) and implemented WAN connectivity on Cisco 1900, 2900, 3900 series routers for EFM circuits, leased lines and cisco catalyst 2960, 3750, 6504-E,4948-E series switches.
• Achieved Voice/IP deployment by deploying Cisco 79** series phone on various RBS data centers, coin centers, banks branches include RBS Headquarters in Edinburgh (Gogarburn), Premier Place London.
• Configured HSRP for link redundancy on Cisco 2900 and Cisco 1900 series routers.
• IP Transformations of corporate branch by setup and configure Vlans and WAN cutover to BT MPLS core network. Support on LAN and WAN infrastructure to keep RBS and NatWest branches online.
• Patched to newly installed Cisco equipment from legacy including ATM, Server, Security Alarm, workstations, Cisco IP phones.
• Maintained Cisco routers/switches/voip phones and produce documentation to describe bank branch setup.
• Risk assessment and mitigation of risks surrounding the network and security systems.
• Performed testing and floor walk once new Cisco products are installed on site and provided training and guidance for staff. Decommissioned legacy, cisco router and switches.

Confidential

Network Engineer

Responsibilities:

• Provided 1st Line and 2nd line technical support for the merchants having Confidential terminal in a busy call centre NOC environment. Technical support for different credit payments machines from small business to big chain like Shell, Esso, Zara, Aldi, Tesco.
• Worked with service management systems, raising, updating and closing tickets in ITIL frame and within SLA’s
• Provided support on Cisco 803 Polling Support Router to perform daily poll of the DBB System to access the DBB Server on Shell site.
• Responsible for providing 24/7 support to taxi drivers for Confidential Taxi Solution (VTS) system on rota basis.
• Took inbound calls and logged calls using call logging software on a busy technical support line providing support on IP Stream Bluetooth Terminals, PSTN, GPRS Terminals and Taxis terminal systems.
• Troubleshoot and diagnosed merchant issues relating to their terminals and raised part request against any faulty equipment.
• Liaised with different banks like Barclays, Amex, NatWest and Lloyds for merchant accounts.
• Met expected SLA’s and escalations as required and defined in the SLA.
• Coordinated with technical team internally and with third parties like LanTech and Rico.

Confidential

IT Engineer

Responsibilities:

• Provided 1st line and 2nd line support to Windows 7, XP, 2000, Vista, MS Exchange 2003 and Server 2003 operating systems. Responsible for maintenance of the academy’s ICT network.
• Provided technical support for all users, curriculum, administrative and maintaining academy’s ICT network.
• Maintained the security of the computer networks, ensuring students are safe from accessing inappropriate material on the Internet and that academy, staff and student files cannot be accessed by those without the required permission.
• Supported teaching and support staff as required in their use of ICT equipment and software, responding to requests using a call logging and priority system.
• Maintained the hardware including multimedia projectors, software in good working order, calling in suppliers and contractors as required and approved by the Systems Manager.

Confidential

Remote Support Technician

Responsibilities:

• Provided 1st line and 2nd line support to Windows 98, XP, 2000, Vista and Server 2003 Operating Systems on the phone, on-site and with remote access applications.
• Managed internal network infrastructure for running Server 2003, Cisco Catalyst 500 series switches and Windows XP workstations and configured Active Directory Services.
• Installed & configured Avaya IP phones and installed video conferencing equipment.
• Installed & configured virtual machines, HP printers, and specialist bespoke software.
• Documented Interactive User guides.
• Involved with PC Assessments, configuration, maintenance, troubleshooting and tune up.
• Evaluated clients’ requirements for new IT products. Liaised with directors to develop implementation plan.
• Trained new staff according to clients’ business procedures.