Network Operations Engineer Resume

SUMMARY:

NOC Technician with widespread cross functional experience in 24x7 support of National and International Commercial, Enterprise, and Service Provider IP/TDM, Ethernet based voice/d Confidential services for telecommunications and manufacturing environments.
Dynamic communicator with exceptional organizational skills.
Able to multitask independently and as part of a team under adverse circumstances in developing and distributing technical standards to internal and external customer bases.
Proven skills to negotiate, and maintain professional customer, vendor, and third party contractor relationships.
Reliable performance in remote diagnostics and troubleshooting to resolve domestic or international connectivity and integration issues between customer sites, meeting or exceeding Service Level Agreements (SLAs).

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Network Operations Engineer

Responsibilities:

Manage 4G LTE Ethernet backhaul fiber optic network from cell site to Mobile Switching Center for Service providers.
Proactive monitoring, configuration, management, problem diagnosis, and fault resolution supporting Alcaltel Lucent layer 2/3 model 7705, 7210, 7750 routers using Alcatel Service Aware Manager 5620.
Support of MRV and Accedian Ethernet layer 2 switches, Ekinops layer 1 DWDM, IP - MPLS networks employing NetCool, SevOne, Solarwinds, and Verax NMS. Working knowledge of Ceragon and Exalt microwave equipment environments.
Including any or all activities related to power, facilities, Ethernet routing, translations of d Confidential products and service, together with the configuration of the associated network equipment.
Ability to solve complex issues and deal with a variety of problems in situations where a limited set of standardization exits. Complete documentation with Remedy ticketing system and drive all issues to resolution.