Telecom Engineer/Systems Engineer Resume Las Vegas, NV - Hire IT People

SUMMARY:

Progressive, decisive, and results - orientated Senior Systems/Telecom Engineer with extensive experience in administering and implementing computer networks, telecom, and database systems. In-depth knowledge in configuring large corporations’ servers for use in telecommunications or networks. Recognized by leadership for abilities to improve processes that result in increased efficiency and overall business growth. Demonstrated cross-functional leader in high-pressure, challenging, time sensitive environments.Ready to impact organizations, “Lead by Example,” and to develop world-class business solutions.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Las Vegas, NV

Telecom Engineer/Systems Engineer

Responsibilities:

Serve as a certified Telecom Engineer and Systems Engineer using the Genesys Purecloud Call Center Software to support 400+ users at Caesars Regional Contact Center, regarding the Interactive Intelligence phone system.
General daily functions consist of, updating and servicing user accounts, network switches, network servers, and IP phone devices; managing desktop support; and administering and configuring networks.
Additionally, serve as the backup Database Administrator for all Caesars Entertainment Call Center’s systems.
Data Analysts on MS SQL 2005 - 2016 database systems.
Single-handedly supported the Call Center and 45 servers by creating various support tasks to manage server maintenance, resulting in a reduction of server down time for maintenance.
Reorganized the Sales team utilizing MS SQL database to streamline user accounts by assigning and updating phone number assignments and access for agents.
Administered and configured Genesys Pure Cloud systems to create call flows and configurations for Contact Center agents.
Subject Matter Expert regarding SIP Phones and Networking.

Confidential, Las Vegas, NV

Computer Technician/Technical Analyst

Responsibilities:

Served as the Network Administrator’s backup with primary duties including, providing desktop and backup support; cabling and system administration; repairs; troubleshooting; and installing Windows 2000, Windows XP, Windows Vista, and Windows Servers. Likewise, assisted the Systems Administrator with the Microsoft servers.
Selected by key decision-makers to serve on the Development Team which developed and deployed VMware and Virtual Desktop/Server applications enterprise-wide.
Established the Computer Technician Help Desk, as well as the ticketing system.
Designed and implemented a tracking system for Echelon’s equipment, resulting in increased cost savings.

Confidential

Computer Systems Specialist

Responsibilities:

Performed desktop and backup support for Network Administrators, which included installing and working with Windows 2000, Windows XP, Windows Servers and Novell Client/Servers.
Partnered with the Company’s external network company, MainAdvantage, to implement and maintain the network, email, and software programs.

Confidential

Registered Travel Agent

Responsibilities:

Performed data base management activities such as, handling all tracking of bookings and queries that included airfares, cruises, tours, and vacation packages.

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Telecom Engineer/systems Engineer Resume

Las Vegas, NV

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