OBJECTIVE

• Looking forward to working as an Office 365 /Exchange server Admin wif an organization dat provides ample opportunities to learn in a challenging environment, to enhance my noledge and to better utilize my skills.

SUMMARY

• 8 years’ Experience in Office365 administration, Exchange server admin, Application Programming, Maintenance and Production Support, Windows Server Maintenance.
• Experience in different Microsoft products including Exchange 2013, 2010 and Office Pro Plus, Lync, Skype for business and MS office suites.
• Designed, configured, implemented and maintained an enterprise messaging environment including office 365, Exchange 2013/2010.
• Planned and Migrated thousands of Mailboxes from On - Premises Exchange to Office Pro Plus 365.
• Deployed and implemented the different roles in the Microsoft exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.
• Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
• Supporting the end user production environment wif implementing and maintaining Active directory environment.
• Designing and implementing AD cross forest migration or new forest implementation across all windows server platforms.
• Experienced in configuring and deploying the Mailbox servers.
• Implementing and Managing Client Access Servers.
• Expertise in providing solutions for High Availability in Exchange.
• Planning, configuring and managing Messaging security, Administrative security and auditing.
• Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
• Defining security boundaries wif GPO structure implementation.
• Planning, provisioning and deploying Office 365.
• Expertise in migration of Microsoft messaging technologies of newer versions.
• Migration from On-premises to online Office 365, like Exchange, SharePoint, Active Directory, SCCM, Rights Management or SQL Server
• Knowledge in Synchronizing Directory from On-premises to Office 365 using different Identities as per business needs.
• Experience in Security and Compliance by Managing Data loss prevention and Data governance.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
• Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
• Worked wif business units to incorporate Office 365 and cloud-based solutions into business operations.
• Have provided support for server 2008/R2 2012/R2 on the components, Networking issues wif DNS, DHCP, IIS etc.
• Architectural Design of Hybrid SharePoint environment including 2010, 2013, Office365 instances in a cloud and on-premises environments.
• Design of new SP2013-based shared services project as a part of gradual upgrade of corporate SharePoint 2010 instance.
• Strong understanding of Microsoft Azure Active directory, including synchronization, conditional access, ADFS, WAP, business to business federation and operational and security controls.
• Interacted wif Architect & implemented Cloud /Azurebased systems as a part of POC in the pitching process.
• Extensively used ETL methodology for performing Data Profiling, Data Migration, Extraction, Transformation and Loading using Talend and designed data conversions from wide variety of source systems including Oracle, DB2, SQL server, non- relational sources like flat files, XML and Mainframe Files.
• Experience inTableau Desktop in creating highly interactiveData Visualization ReportsandDashboardsusing complex functionalities such asData Blending, Calculations, Filters, Actions, Parameters, Maps, Extracts, Context Filters, Sets, Aggregate measuresetc. to show the user about his/her performance throughout week/month/quarterly in Different categories of Forms.
• Expertise noledge in HP Service Manager (Peregrine), MS ITSM Provance, ServiceNow, JIRA ticketing and tracking tools used across application support projects and managing SLA on reporting issues.
• Gatheird Client requirements, plan delivery and assess risks of Client and Stake holders map.
• Hands on Experience on SDLC Methodologies like Requirement gathering and analysis, Design, Implementation, Testing, Deployment, Maintenance.
• Interacted wif Business Users and the Stake holders of the project to get the Functional and Technical requirements and analyze model and define the model.
• Expertise inexecutionandprovisioningof"Best Practices"safeguarding essential KPI markers, advancing project initiatives and securing business performance targets.ITIL/ITSMprocesses governed include:Change, Release, Test and IncidentManagement.
• Provided 24 X 7 Production Database on Call Support to client.
• Achieved Many Appreciations from Clients for Completing Tasks in SLA time periods

TECHNICAL SKILLS

Cloud Technologies: ADFS/Dir. Synchronization/Microsoft Azure, AWS

Server: Windows server 2003, 2008/R2, 2012/R2.

Configuration/protocol: DNS, DHCP, RAS, VPN, TCP/IP, SMTP, IMAP, POP3.

Messaging: Lync 2010/2013, Exchange 2003, 2007, 2010, 2013 and Ofice365.

Migration Exchange: 2007 to 2010, 2010 to 2013, 2013 to Office 365.

Reporting tool: Tableau

Programing & Scripting Languages: PowerShell.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, Illinois

Office365 & Exchange Server Administrator

Responsibilities:

• Successfully migrated 31000 user mailboxes fromExchange2010 toOffice365to create a hybrid deployment for the business.
• Migration experience from Exchange 2013 to cloud.
• Worked on Office Pro Plus 365 portals, delegated permissions, configured email client wif office 365 email address.
• Worked wif installing and troubleshooting wif office 365.
• Provided System Administration via (Log Me In) forExchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
• Developed transition plans and managed migration projects across a variety of scenarios including on premise, Hybrid and hostedExchange and application upgrades. Including Active Directory Federated Services (ADFS) wif WindowsServer.
• Windows Patch Management through Software Update Services.
• Managing Windows Servers, Active Directory, Group Policy Objects, and OS Patch Management toolsets.
• Led Skype for Business 2015 design, administration of the service globally. CompletedExchange Online Hybrid deployment usingExchange2010 servers.
• Inspector (MONTI) application to evaluate how much data needs to be migrated from a customer's Lotus Notes environment toOffice365.
• Performed operational troubleshooting by using OMS Search on top ofOffice365activity data of your organization.
• Implemented pilot group forExchangeOnline.
• Assigned and revoked licenses to user accounts for services wifinOffice365.
• Responsible for all components ofOffice365including one drive, Skype for business, yammer and SharePoint.
• Created OneDrive for Business deployment for all users and teams. Migrated data from local network drives.
• Enabled test users to Skype for business online and tested their functionality.
• Had an active role in building share point governance to accommodate client intranet usage policies imbibing SharePoint concepts.
• Enabled all users for licenses for Skype for Business and enabled polices and conferencing.
• Utilize PowerShell for administration tasks and process automation. Design and implement Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010, SCCM andExchange2007 to be migrated and in coexistence including Multi-Forest Active Directory andExchangemigrations, Migration ofExchange servers, Migration toOffice365.
• Utilized Sync for mobile device connectivity for users both on premise and inOffice365environment.
• Performed PowerShell Scripts to automate processes and tasks.
• Troubleshot client connectivity using remote connectivity analyzer, Trace route, and message tracing to resolve issues.
• Managed on premise servers, public folders, and mailbox accounts, providing access, resolving connectivity issues, andserverperformance and utilization.
• Troubleshot Azure services synchronization wif on premise AD and resynchronized using the Azure tools. Windows 7,Office365and Windows 10 deployment, troubleshooting, installation, ghosting and back-ups.
• Extensive experience in configuring and managing, troubleshooting physical, virtual infrastructure in cloud and on premise on windows server, AD, Networking storage, VMware, Hyper-V, Microsoft Azure (IAAS, SAAS) MS Exchange, Office 365, PowerShell scripting and PowerShell.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Worked closely wif the firewall and security team to open ports and set rules for functionality.
• Helped configure, customize and migrate documents to SharePoint document libraries.
• Configured ADFSServerfor single sign-on functionality.
• Support the deployment ofOffice365 and performed support duties after migration.
• Have performed Email migration wif staged, cut over and Hybrid approaches.
• DeployedExchangeHybridServerand Configured Hybrid Configuration.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Supported Offline Address book, Calendaring and free busy related issues. Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup.
• Configured tenant account for environment and registered domain.
• Installed on premise servers for single sign on and directory synchronization.
• Synchronize on premise AD wif cloud services and set OUs for sync.
• Migrate user mailboxes toOffice365in batches and run reports on batch progression.
• Troubleshoot free/busy information betweenOffice365and on-premise users.
• Created batches for user accounts and utilized PowerShell to move user mailboxes toOffice365, tan monitored moves via migration reports. End-user support, problem identification, problem resolution and consulting experience.
• Flexera Administered the Domain NameServer(DNS).
• Coordinating and Troubleshooting wif different stakeholders.
• On call for 24/7 support for global corporate setting including offshore vendors.

Environment: Office 365, Windows server 2008/2012 servers, Microsoft Exchange Server 2010/2013, Active Directory, DNS, Outlook Anywhere and Skype for Business, PowerShell scripts, VMware.

Confidential, Kansas City, MO

Office365 & Exchange Server Administrator

Responsibilities:

• Worked and Deployed wif upgraded Microsoft Exchange 2013 to Office 365 Environment.
• Planned a Retention solution for Exchange server 2007/2013 and Backup for Enterprise Network and Active directory.
• Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
• Implemented single-sign ON Autantication method wif Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
• Migration from 2007 to 2013 as well 2013 to Office 365.
• Troubleshooting Experience wif Outlook, Exchange server, ActiveSync, EWS and OWA.
• Migrated from Physical Server to Virtual Server.
• Creating and deploying of operating system template images using VMware infrastructure clients.
• Migrated (P2V, V2V) servers by using VMware converter and updating VMware tools on guest.
• Extensive experience in configuring and managing. Troubleshooting physical, Virtual infrastructure in cloud and ON premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
• Troubleshooting Skype for Business issues.
• Manage and Administer Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
• Management of the Microsoft Clusters.
• Subject matter expert Active Directory, Group Policies, DNS, DHCP & ADFS.
• Utilized Windows Azure to synchronize local password to domain for Office 365.
• Implementation of Tenant Office 365 wif Azure AD connect and ADFS for single Sign ON.
• Upgrade form ADFS 2.0 to ADFS 3.0.
• Responsible in maintaining the settings of connectivity wif Outlook and User Mailboxes. Met wif requirements for the External connectivity Exchange me.e. OWA, EWS, ActiveSync and Outlook Anywhere.
• Migrated all existing PST file data into archive repository and created Group policies preventing PST creation to archive PST eradication wifin the Enterprise.
• Performed trouble shooting issues of Office 365 including mail routing issues.
• Prepared on premises AD infrastructure for migration effort by using IDFIX tool for directory clean up.
• Responsible for documentation of the Microsoft O365/Exchange and Messaging-computing environment.
• Providing High Availability Solutions (DAG) for User Mailbox Databases.
• Experience wif windows clustering services and deploying CCR, SCR, LCR
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy etc.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Creating and deploying of Operating System template images using VMware infrastructure client.
• Cloning, deploying VMs to template, Templates to VMs, VMotion, Storage VMotion etc.
• Configured the NTPserver in ESX server for the time synchronization between ESX and VMs.

Environment: Office 365, Windows server 2008/2012 servers, Microsoft Exchange Server 2013, Active Directory, DNS, Outlook Anywhere and Skype for Business, VMware.

Confidential, Waltham, MA

Exchange Server Administrator

Responsibilities:

• Worked closely wif the Office 365 migration team during large client migrations to assist and provide support
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Proven experience installing and administering Exchange Server 2007/2010.
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information)
• Setting up Exchange Server Archiving - archive items from Microsoft Exchange user mailboxes, journal mailboxes, and public folders
• Manage recipient objects, including migrating recipients from previous versions of Exchange Server to Exchange Server 2010.
• Migrated 4,000 e-mail accounts from Rackspace Hosting Services to Microsoft Office 365 Exchange Online
• Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations
• Worked on upgrading, transitioning, and migrating Exchange to the latest version.
• Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.
• Manage Storage Groups, Clustered Servers, and setup policies.

Confidential

Sr. System Engineer

Responsibilities:

• Gatheird Client requirements, plan delivery and assess risks of Client and Stake holders map.
• Interact wif Business Users and the Stake holders of the project to get the Functional and Technical requirements and analyze model and define the model.
• Involved in two Activities like monitoring and Production Support.
• Protecting from Spam Attack by implementing the anti-spam on the HUB-servers.
• Utilizing the Log files, Lync snooper, Wireshark and PowerShell for trouble shooting Lync related issues.
• Migrated Lync pilot environments to production. Migrate Exchange 2007 messaging infrastructures to Exchange 2010 to provide site DR which included stretched DAGs.
• Allowing the self-service for resetting passwords and unlocks by introducing Password Management Tool.
• Managing AD and Network to ensure the overall stability and performance.
• Managed Servers patching wif SMS2003/SCM2007.
• Developed the process to patch and support clients using software updates management in SCCM.
• Designed and implemented network design using TCP/IP.
• Perform Backup and restore data for end users and document process for overall efficiency.
• User account management and administration, troubleshooting Users login & home directory related issues, reset password and unlock user accounts.
• In depth noledge and technical proficiency in TCP/IP protocol stack and other network protocols such as: DNS, DHCP, Direct Access, VPN, IPV4/IPV6.
• Installing Windows 2008 R2 also deploying server VM from Templates.
• Installing configuring noledge of ADS, DNS & DHCP.
• Remote installation of software’s & Patches.
• Deploying Operating Systems through Windows Deployment Service.
• Taking server backup and desktop imaging using Ghost backup utility.
• Creating user and group accounts, resetting user passwords.
• Creating users, groups, and assigning permissions as per requirements.
• Managing Disk Usage and Disk Administration.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Configure the Environment, Configure Model for planning, Management consolidation of Forms in MCA21 portal.
• Worked on Security, work status and business process flow.
• Built Reconciliation Reports, Validation Reports, Monthly & Quarterly Comparison Reports, etc. Created their technical documentation and helped users test them
• Develop map and manage enhancements of all consolidation of Registration Forms, reporting of all form approvals and disposals and process improvements in the Application
• Experience inTableau Desktop in creating highly interactiveData Visualization ReportsandDashboardsusing complex functionalities such asData Blending, Calculations, Filters, Actions, Parameters, Maps, Extracts, Context Filters, Sets, Aggregate measuresetc. to show the user about his/her performance throughout week/month/quarterly.
• Involved in resolving the Service Tickets raised by the MCA Users.
• Provided training to various new employees of MCA and assisted wif expert noledge on production processes and flow of forms from Superior Officer to Assistant Officers.
• Achieved many Appreciations in Training the employees of MCA on BO Portal.
• Arranges many Client Meetings wif E-Governance team in Infosys for Rectification of Filing and Disposal Errors of Various Forms in MCA21.
• Orchestrated and coordinated,After Action Reviews (AAR),Change Advisory Board(CAB)andExecutive Change Advisory Board(ECAB)engagements. Deliberate"lessons-learned", interpret and assess impact/risk analysis, and forecastTEMPeffective/successfuldeployment instances
• Responsible in Creating VPN Access for MCA users through Broadband connectivity.
• Involved in generating the Reports for the MCA users, Filing, Disposals and Approval categories depending on their usage.
• Provided 24 X 7 Production Database on Call Support to client.

Environment: Windows 2008 R2, ADS, DNS, DHCP, Microsoft Outlook, Disk Utility, Deployment Server, SCCM. SAP BPC (EPM) 10.1, Tableau 9.0, SAP BI 7.3, ECC 6.0, SAP CRM, SQL server 2008. UNIX, ServiceNow.

Confidential

System Administrator

Responsibilities:

• Assembled, configured, installed, tested and repaired computer hardware and software.
• Management of Active directory and windows server infrastructure.
• Provided technical support for the users and resolving software/hardware issues.
• Performed hands-on administration and monitoring of Local Area network (LAN).
• Experience wif solar winds monitoring tools for servers and network devices.
• Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues.
• Managed the installation and configuration of Windows 2003 Server/Workstations.
• Created user and computer accounts on the Active directory users and computers.
• Configured servers for DHCP, WINS and DNS services.
• Installation, configuration and Administration of IIS web servers.
• Provided Norton Antivirus support for virus security.
• Administration of print servers and troubleshooting print jobs.
• Installation and configuration of Domain Controllers and implementation of trusts.
• Troubleshot and resolve computer problems; built and upgrade systems; install software and perform general troubleshooting.
• Handled multiple tasks to meet project deadlines.
• Develop and update the required network/system administration documentation.

Environment: Windows 2000/2003 Server, Active Directory, DNS, DHCP, Group Policy, Backup and Recovery, IIS (HTTP and FTP), Managing the Domain, ISA, Terminal Services, Disk Management and File Sharing.