Primary Skill:

Linux, NetApp, SAN Storage, CommVault, NOC, Internet Operations, VMware

Experience:

Confidential

Linux/Storage/VMware Engineer II

• Provides T2 RH, Ubuntu, Centos Linux and SAN storage problem support and resolution to the managed hosting customer base and install group.
• Manages open tickets from initial escalation to closure when necessary.
• Provides installation guidance for the install group. Installing devices such as VMware Vsphere Client, using Kickstart to install Linux O.S. from PXE boot.
• Created virtual servers within VMware using Kickstart and PXE boot to select OS, edited VLAN configurations, CPU, disk, and storage requirements as well.
• NetApp SAN storage systems set up where I handled all escalated NetApp Storage configurations, troubleshooting, LUN, aggregate, Vol and disk management issues
• Wrote bash shell scripts and Perl scripts to automate daily task and help resolved all escalated Linux, Storage and VMware issues, determine root cause and create resolutions
• Commvault backup management, creating backup schedules, restores, error analysis
• Creating documentation enabling T1 knowledge transfer.
• Create and maintain CommVault backups, including backup schedules, restores and tape rotations.
• Provides hardware support/diagnosis of problems and interfaces with the vendor to resolve hardware failures.
• Train T1 engineers on NetApp, Linux and backup issues and resolutions as well as our processes and procedures.

Accomplishments:

• Became a lead point of contact for one of the largest Storage customers for the company, and raised the
• customer satisfaction ratings in less than 6 months.
• Developed bash shell and Perl script to automate junior engineers work, making work that took at least 5 hours down to 10 minutes.
• Became the NetApp, Storage and VMWare go to person in less than a year
• Created new training material and standard operating procedures that has been implemented Company wide.

Confidential

CPACS Systems Engineer

• Remote and onsite installation and system boots, upgrades and implementation of the latest Cardiology SW applications necessary to the Cardiac department of all hospitals within the McKesson network.
• Provides clinical coordination and support for CPACS and related electronic imaging equipment, insures integrity of the CPACS medical record in the HIS worklist, responsible for technical and functional work that includes providing end-user training, assisting functional areas with policy and procedure documentation and administering security in applications.
• Configuration of IIS, Active directory, Hospital Gateways and ports on HP Blades. Used advanced troubleshooting skills when problems arose during implementations and upgrades to ensure no detriment to Patient care.
• Coordinate division-wide testing and implementation of software releases with a clear understanding of DICOM, HL7 and HIPA technologies and rules, which requires subject matter knowledge in medical imaging applications and staying abreast of the latest medical imaging technologies
• Worked with PM's, managers and other engineers to plan, design and deploy latest versions of McKesson Cardiology Software at all Client sites throughout the U.S. and Canada.

Confidential

Systems Engineer

• Responsible for deployment technical support of all RH, Centos, Ubuntu, SUSE Unix/Linux/VMware hardware, software internal/external devices that supported the business unit such as cdnftp, VMware VSphere5 virtual server configurations, SAN and NAS devices for CNN.com, Money.com, SI.com, Cartoonnetwork.com, Nascar.com, nba.com and more, using Kickstart with PXE boot.
• Used Puppet, Chef, SVN and CVS tools for server configuration management
• Created VMware servers from RH, Ubuntu and Centos templates and kickstart, configured VLAN ID's from VLAN switch Trunking
• Worked on projects to develop new or update websites under the Turner umbrella by providing technical, architectural and design assistance using web protocols such as Apache configurations, writing Perl scripts to run within our cdnftp environment, and troubleshooting errors or page loading and load balancing issues on our various websites
• Wrote necessary Bash shell and Perl scripts to assist with my personal and company wide automation of our workflow
• Configured Cisco Fabric manager for fabric zoning and mappings within A and B fabrics
• NetApp Storage configurations, troubleshooting, LUN, aggregate, Vol and disk management
• Traveled to our various Data Centers around the country for new infrastructure deployment and maintenance of new and old HW, run fiber and Ethernet cabling, swap out bad drives when needed. Removed old HW and installed new. Installed Linux OS's on new HW and deployed them to the Turner domain.
• Work with team to determine problem issue root causes and create permanent solutions to resolve
• Shared on-call responsibilities with my team on a weekly 24/7 rotation
• Worked with PM's, managers and other engineers to plan, design and deploy newly developed Turner internet projects
• Installed HP and IBM Blades in their Chassis and did chassis configurations and setup
• Responsible for patches, libraries, deployment of specifically requested configurations and perform all on-going maintenance and troubleshooting of all of Turner's 3,000 internet operations servers running on RH Linux platform with about 20 running on a Windows platform
• Also provide performance tuning and made recommendations on the architecture and strategy of our data centers for servers that were to be deployed, remain in service or to be decommissioned
• Developed scripts using Perl, sent them in for pre-approval, before deploying within the webfarm which was mostly comprised of HP Blades 460, 465 in blade Chassis, IBM BladeCenters Chassis , Mgmt Modules Switches, IBM pSeries, IBM xSeries x3650, nSeries 3700, 3300, 5200 , Dell PowerEdger710/720 servers, EMC, DS3200/DS3400

Confidential

PACS Engineer Tier 2

• Support of PACS Applications, modality workflow, and patient clinical use of images in a Windows / Unix HA server environment. Tasks include training, workflow assessment, backup, disaster recovery, and performance monitoring.
• Main goal was to maintain patient information/records data integrity within RIS and PACS according to HIPA regulations
• Provide critical on-site, remote and after hour on-call technical support to Doctors to ensure proper operation of DICOM digital image data transfer into PACS as well as network transmission, RIS validation and exceptions handling.
• Responsible for day-to-day applications support of in Windows and of PACS equipment including modality workflow, archiving, quality assurance of data, Mitra Broker mappings, HL7 communication and other related activities.
• Provide expertise to Customers and FSE's requiring technical assistance on Radiology PACS systems.
• Troubleshoot and decode HL7 messages to properly configure Mitra Broker mappings.
• Strong working knowledge of Radiology workflow, PACS / RIS workflow and administration.
• Interact with radiologists techs for continuous education and problem solving.
• Work in cooperation with vendors to oversee all phases of installation, implementation, and training of new systems, applications, and upgrades.

Confidential

Reactive Unix Engineer Manager 3rd shift 24/7

• Managed a team of five High level Unix Engineers as well as performed the following:
• Monitor customer server and backup issues in Remedy and Openview
• Quickly isolate and resolve customers Unix Server, Oracle, Veritas NetBackup, Legato or Website issues
• Perform system restores, backups and LVM management
• Configured and handled HA failover issues using HP ServiceGuard
• Handle Unix customer request for system upgrades and patches on HPUX systems
• Hunt out system hackers remove and block their next entry attempt within IPtables and switch configuration
• Spoke directly with national and international customers to help them resolve immediate system impacting issues

Confidential

NOC UNIX Engineer 3rd shift Lead 24/7

• Responsible for the upkeep of over 900 Unix servers running Red Hat Linux, HPUX
• and Solaris, as well as Windows NT and 2000 server monitoring and troubleshooting.
• Used kickstart and jumpstart to install new O.S. on new servers or to reimage a system.
• Monitor servers for trouble via PATROL, IP Monitor and Big Brother monitor services and Netcool
• Performed Windows 2000 Administration with Active Directory
• Kept customer servers and websites up and running by troubleshooting, reconfiguring or
• re-installing services with Apache, HTTP configurations, Cgi-scripts, DNS, MS as needed
• FrontPage, TCP/IP, Sendmail, SMTP, Intermail and MySQL troubleshooting
• Assisted customers with updating and problem resolution relating to the design and loading of their websites by helping them with development and troubleshoot within Java and MS Frontpage
• Wrote Bash shell scripts to assist with day to day function automation

Confidential

NetAccess-ISDN Engineer

• Configured Lucent ascend pipeline 75 routers and ISDN-NetAccess setup for
• HP telecommuters
• Updated NetAccess Websites using HPUX, adding and removing users from
• Servers, monitored quotas, and scripts
• Monitored network connections through the use of HP 9000 Radius servers
• Enacted troubleshooting techniques to resolve users ISDN problems by
• Telneting to their pipelines and resolving the issue
• Performed hotline support on down ISDN lines, opened trouble tickets with
• customers LEC or AT T when needed. Kept detailed records of every
• transaction.

Confidential

IT Helpdesk

• Took incoming helpline calls from over 18,000 agents nationwide
• Performed troubleshooting techniques on main system processor,
• Workstation CPU's, UPS' and computer software via Windows Terminal Server
• and PC Anywhere
• Ordered new equipment to fit offices growing needs

Confidential

Inside Sales Professional

• Telephoned over 200 business owners per day to sell MCI products and services
• Helped business owners combine all of their telecommunication tools on one bill
• at a reduced rate
• Stayed within the top 10 out of 300 sales reps, for one call closing during my
• entire duration with the company