TECHNICAL SKILLS:

• Project and Program Management - Strategic and Operational Skills
• Managed end-to-end Projects and Programs as a Business and Technical manager.
• Managed complex channel programs, and onboarding processes for channel partners
• Managed multiple, concurrent complex initiatives
• Managed key performance indicators (KPI) for success criterion of a program, CSat (Customer Satisfaction Surveys), SLAs (Service Level Agreements), QoS (Quality of Service)
• Managed vertical portfolios as healthcare, finance, Telcos/ISPs, media and entertainment sectors\
• Managed Project Financials and Budgets with Capex expenditures, Opex expenditures, GCC (General Audit Computer Controls), reconciling financial actuals versus forecasts, and financial controls for multi-million dollar initiatives.
• Managed SDLC processes, ITIL Processes and documentation for systems infrastructure, Process Flow Mapping across Conceptual, Logical and Physical tiers.
• Utilized PMBOK methodologies for initiatives during the project lifecycle.
• Managed business project initiatives, client expectations, communications with Senior and mid-level management, kicking off projects, delivering project status presentations
• Managed onshore and offshore application development, QA and infrastructure operations
• Managed distributed facilities for infrastructure collocation and call center operations
• Managed strategic and operational initiatives as project scope, budget management, schedule and release cycle management, vendor management, deliverable management, risk management, risk evaluation, production deployment and incident management
• Managed projects with various methodologies as RUP, WATERFALL and AGILE (SCRUM, RAPID PROTOTYPING, TEST DRIVEN, EXTREME)
• Managed QA/UAT Stress/Test plans, systems infrastructure, operational, logistical management.
• Managed pre-sales initiatives and processes cross functionally (RFP & RFQ compilation, client engagement and presentations, SOW compilations) all the way to internal, technical and operational initiatives (BRD, PRD, TDD, Support Documentation, Risk Management documentation, resource management documentation, budget management documentation), for application development and application support and delivery.
• Product Management Skills
• Managed the development of quarterly/annual strategic product roadmaps
• Managed competitive benchmarking and analysis and conducted periodic analysis of value chain trends towards unlocking growth opportunities.
• Defined use cases, defined test cases, prototypes, detailed Business, Functional and technical Specifications through the project lifecycle. (in both Agile and Waterfall environment)
• Developed UI wireframes/mockups to communicate internal/external product feature roadmap
• Promoted collaboration with the support and marketing organization to develop best in class collateral, on-boarding,, support documentation and customer success stories
• Project Methodology - Waterfall, AGILE (SCRUM, RAPID PROTOYPING, EXTREME) and KANBAN
• Utilized Earned Value Management (EVM) processes and KPI (CPI and SPI) for optimal decision making with SCRUM agile.
• Managed Continuous integration, continuous delivery and continuous deployment processes and the utilization of tools to facilitate these processes.
• Managed waterfall, rapid prototyping projects with Microsoft project server
• Managed end to end (conception to delivery) Application Development Lifecycles with CollabNet 4.x and TeamForge 4.x using AGILE (SCRUM)
• Managed (hands on) Agile SCRUM and KANBAN projects with tools like JIRA SCRUM plugin (v 5.2), Greenhopper Atlassian (v 5.2), Google Docs, Excel, Umbra, Rapid board structure
• Managed ( hands on) project documentation using tools like Confluence (v 5 and 6), Basecamp, Atlas Document Server, Google Docs, JIRA, Microsoft Office
• Facilitate Sprint Planning Daily Standups, Retrospectives, and Product Demos
• Managed enterprise projects (as SCRUM master, project manager) with 2-4 week iterations, overall lifecycles of 24 months, SCRUM sprints/iterations of 4 weeks, and product backlogs of up to approximately 20 stories per iteration.
• Managed enterprise deliverables with continuous integration AGILE techniques
• Managed Self Organizing Teams with Agile and also utilized PODS
• Utilized KANBAN for operational and infrastructure projects
• Wireless / Mobile
• Managed Mobile Banking,P-2-P (person to person) payments. M-commerce initiatives
• Managed Mobile Games Development and deployment with HUTCHINSON ESSAR
• Managed BREW 4.0 and J2ME (MIDP 1.0 and 2.0) platforms for CDMA Carriers - VERIZON, SPRINT PCS/IDEN, US CELLULAR, ALLTEL and GSM Carriers - CINGULAR.
• Defined product specifications for commercial mobile wireless applications (IOS, J2ME 2.x and 3.x, Android 2.2-2.4, Symbian 11, BREW 3.x), productivity and synchronization apps
• Responsible for international mobile vendor management with VERISIGN, MBLOX, WAH MOBILE and European SMS aggregators like MMS.AG, NETSIZE and TYNTEC.
• Managed onshore and offshore mobile application development with vendors, both big 6 consulting firms and with small development companies; for instance Accenture, Deloitte and Touche, WIPRO, Essar Hutchinson, BITSIDE, SCALADO, TIARA WIRELESS, OPENPATH, PYRAMID
• Systems infrastructure and Operations Management
• Managed & formulated scalable strategic and operational processes, using Waterfall and Scrum, for onshore and offshore application development, infrastructure operations &delivery .
• Managed DR initiatives for Confidential, I-FILM, Teijen HealthCare
• Managed High availability, Failover/DR, at distributed CoLos like Equinix, Globix, Alchemy
• Managed redundant content data networks like Akamai, IBeam, Globix, Speedera
• Managed Cloud (and Virtualization) at AWS and Terremark/Verizon
• Managed the implementation of distributed call centers for Healthcare companies, with switch technologies like Shoretel and Avaya and Call Center Software like Avaya and Syntellect.
• Managed approximately 100 vendors in hardware, software, network, wireless carriers, software development and consulting, manufacturing, storage, application and Database tiers.
• Managed hardware and software stack solutions with Dell / Intel and Linux RHEL/Debian/SSEL
• Technical Skills
• SOA Protocols - REST, SOAP
• Cloud - Amazon AWS, TerreMark (Verizon), (SaaS, PaaS, IaaS), Private, Public, Hybrid Clouds and Cloud Business Models (Exploratory, Departmental, Enterprise, Exclusive, Open Clouds)
• AWS - EC2, S3, Glacier, Direct Connect, CloudWatch
• OO - Object oriented programming and modeling skills and relational database modeling skills.
• Development - C, C# .Net, C++, Scripting Tools (Shell, Perl, Jython), Python (3.3), Ruby on Rails
• DevDatabase DBA & Development - Oracle, Sybase, MySQL, SQL Server, PostGres, Oracle PL-SQL, Sybase/SQLServer - T-SQL, MemCache, MongoDB
• OS - Unix (Solaris, HP-UX), Linux (RHEL 5.x, 6.x, SLES 11, Ubuntu), Windows 7 Enterprise, Storage Ware (NetApp, Isilon/EMC, ),
• Middleware – BEA Weblogic Tuxedo, Amdocs/Clarify, Tomcat 5.x/6.x, J2EE (servlets)
• Call Management – Shoretel, Avaya, Syntellect
• Development Tools – Logstash, Kibana, Mule, Tomcat, Jenkins, Ansible, Artifactory, Puppet, Maven, Foreman, Perforce, Sub Version
• E-Commerce and M-Commerce
• Implemented E-commerce and mobile-Commerce solutions for retail outlets with Confidential . This includes mobile fulfillment for e-tailing and backend fulfillment and delivery with vendors like Picture Trail, for the KODAK GALLERY.
• Implemented branch and retail infrastructure solutions for Confidential and Teijen Healthcare.
• Consulting and Vendor Management Experience
• Managed more than 100 vendors as strategic and development partners and suppliers.
• Managed SOW, RFP evaluation, RFQ evaluation LOE/RFI evaluation with vendors
• Managed onshore and offshore infrastructure integration and deployment with vendors. This list of vendors includes Trend Micro, Verisign, Verizon, Oracle, Sun Microsystems, Filenet etc
• Enterprise Security Related
• Managed enterprise security regulatory process, procedures for Finance and Healthcare like FFIEC, SAS70, SOX, PCI, HIPAA, AT101 and BaseII Data integrity compliance
• Managed secure SSO integration with high-security applications for online /mobile banking
• PROFESSIONAL EXPERIENCE

  Confidential - San Francisco

  Senior Technical Project/Program Manager

  Responsibilities:

• Managed Strategic initiatives with Product Management, for Online Account Opening; Includes funnel optimization to optimize account opening processes - resulting in an increase from 10,000 online accounts to 28,000 accounts opened annually
• Managed multiple program initiatives as Online Loans (CDs), OLB SSO SAML 2.0, KYA, KYC and KYB, Secure RISK management, program roadmap releases. Mobile Banking and Mobile optimized Workflows, Systems Infrastructure initiatives as Secure Banking Data Center Migration. Multiple development and staging release management, Enterprise Service Bus Architectures for financial transactions and next generation initiatives
• Managed Application Risk Management Initiatives with Vendors as Lexis Nexis, QualFile, FirstWatch, Digital Resolve, EWS (Early Warning Systems), Socure and others
• Managed Fraud Detection Initiatives IP Intelligence with Digital Resolve, AI Predictive Analysis Risk Modeling initiatives for contact center and support optimizations
• Managed Enterprise Security and Network Infrastructure initiatives, for Secure Banking, Security Penetration Testing (DAST, SAST, VAST - Dynamic, Static and Vendor Application Security Testing), SAML 2.0 SSO with Shibboleth and Ping Federate,

Confidential - San Francisco

Senior Technical Project/Program Manager

Responsibilities:

• Managed application development, integration and infrastructure initiatives for finance, e-commerce and retail for 1500 stores, with a cumulative implementation budget of 1 Million dollars
• Managed inception-to-delivery enterprise e-commerce initiatives for bank reconciliation for 1500 stores (Deposit Verification, Credit Card, Gift Card, Corporate Cash, Inventory Control) with Oracle 11 G financials and the Trintech and Cadency enterprise SaaS application suite in the Cloud.
• Managed inception-to-go-live development and delivery of enterprise finance applications (FP&A, Accounting and Financial Revenue Operations for store administration) to the cloud using using the CoStar enterprise SaaS application suite with Oracle 11G Financials
• Managed the integration of the Aptos enterprise Sales Audit Application with enterprise wide CRM, Retail and Marketing Applications.
• Managed the adherence of application and infrastructure initiatives with General Compliance Controls (GCC), PCI Audit and SOX Compliance

Confidential - San Francisco

Senior Technical Manager

Responsibilities:

• Managed application development using the AGILE (SCRUM) methodology and using tools like Collabnet (4.x) and TeamForge, Oracle 11 G, SVN and Websphere 7.x.
• Managed daily SCRUM meetings with an application development team of 6, from Cradle-to-grave of the software development lifecycle. (5 AGILE SCRUM iterations and 3 sprints per iteration)

Confidential - San Francisco

Senior Technical Project Manager

Responsibilities:

• Managed enterprise upgrades from SLES 11 (SuSe Linux) to RHEL 6.4, with HP-Gen7 and HP-Gen8 blade technology
• Managed infrastructure and environment set up for “Big Data - Hadoop and Impala development
• Managed AD (active directory) migration initiatives between Roche and Confidential, Inc.
• Managed initiatives for the Confidential Collaboration Portal, to facilitate client multi-media conference centers communication between Confidential and it’s partners, and high speed content transfers

Confidential - San Francisco

Senior Technical Project/Program Manager

Responsibilities:

• Technical Project Manager for a DevOps team of 5, and a platform engineering development team of 6
• Managed strategic and tactical cross functional programs across Platform Development Engineering, Devops, Techops, QA, Tech and Client Services
• Managed SCRUM AGILE, KANBAN projects with JIRA/GREENHopper (Atlassian v 5.2) and Tempo
• Managed disaster recovery (DR) initiatives across distributed data centers (virtualized and Cloud providers) Managed business continuity planning to define Disaster Recovery boundary conditions.
• Managed Tech Services (professional svcs) across major client deployments (TIAA, ATT, WellPoint, Disney etc)
• Managed disaster recovery (DR) initiatives across distributed data centers (virtualized and Cloud providers) Managed business continuity planning to define Disaster Recovery boundary conditions.
• Managed Virtualization initiatives and system resource optimization for virtualized infrastructure.
• Managed Database upgrades and optimization from Oracle 10 G to Oracle 11 G (on CentOS 6.4, RHEL 5.8 and Linux Appliances), MongoDB and other major system components
• Managed “Data Center Migration” initiatives in the cloud using - AWS, Verizon/ Terremark
• Managed Dev utilities at AWS - including Perforce, SVN, Jenkins, Puppet, Foreman, Ansible, Artifactory, JIRA
• Managed compute capacity using AWS EC2, S3 tools an Auto-scaling using Amazon CloudWatch
• Managed storage utilization using Amazon S3 services and backups using AWS Glacier
• Managed VPN/VPC network connectivity with AWS Direct Connect
• Managed Application performace enhancements using Memcached, redis, AWS elastic cache
• Managed horizontal scaling using ELB - Amazon Elastic Load Balancing

Confidential - San Francisco

Senior Technical Project/Program Manager

Responsibilities:

• Utilized Agile/SCRUM for project management methodology (JIRA, Atlassian Greenhopper, Confluence)
• Managed strategic and tactical initiatives, operations, application development and integration, infrastructure and deployment of rich media and mobile enterprise applications for major strategic clients, such as IBM Client Technology Group/Accenture, Media Consulting (Euro-RSCG), Telco and Cable Company providers ( Cable Vision, Bresnan Communications, Charter Communications) and Entertainment providers (Warner Brothers)
• Managed end-to-end strategic and tactical initiatives, operations, application development and integration of large scale application integration initiatives (20-30 million users per Telco) The application suite included the integration of Mobile (XMPP for IM and SMPP for SMS) technology and Online Technology, including Cloud technology (Amazon). Service hosted were SMTP / IMAP E-mail, Calendaring, Contact, XMPP, SMPP application services hosted both in stand alone hosted environment and the Amazon Cloud.
• Responsible for the technical management of the Software and Hardware stack (Dell High End R720 series), for Red Hat Enterprise Linux product releases of the Critical Path Enterprise Platform.

Confidential - San Francisco

Senior Channel Project/Program Manager

Responsibilities:

• Managed strategic and tactical initiatives, operations, application development and integration, infrastructure and deployment of mobile banking and mobile payments applications, in SaaS and multi-tenant configurations with major financial institutions.
• Managed major channel programs with Channel Partners like Diebold, and formulated channel onboarding processes for Major Financial clients like Fidelity and other major banks
• Managed integration of mobile banking applications for large/mid-level financial institutions.
• Managed integration and deployment of mobile banking apps with backends, as FISERV, Jack Henry and UltraData HFS, and bill payment systems like Digital Insight, CashEdge and I-Path.

Confidential - San Francisco

Senior Technical Project/Program Manager

Responsibilities:

• Managed “next generation online imaging OCR products” with Filenet/Kofax
• Utilized Agile/SCRUM for project management methodology (JIRA, Atlassian Greenhopper, Confluence)
• Managed Filenet and Kofax document delivery initiative for Paperless Mortgage Delivery
• Developed FileNet Libraries for secure Filenet Document Delivery in a variety of formats

Confidential

Senior Technical Project Manager

Responsibilities:

• Responsible for managing the launch of OFOTO Mobile Services Mobile Commerce Solutions. This includes
• Confidential Mobile Postcard Services (postcard fulfillment PICTURE TRAIL Services)
• Confidential Mobile GAMES Services (with HUTCHINSON ESSAR INDIA GAMES)
• Confidential Web Services including the flagship Confidential Website Services