Resume IT Help Desk - Hire IT People

PROFESSIONAL SUMMARY:

Innovative and articulate technical support professional working in Help Desk, Desktop support and networking environment.
Strong knowledge of support desk software and ticket tracking systems (Service Now).
Expert in generating and completing work order ticket efficiently.
Strong knowledge in optimizing, performance tuning, system backups, system upgrades, d Confidential backup and retrieval.
Excel at providing comprehensiveITSM/ITIL systems analysis and handles to a full lifecycle project management.
Ability to troubleshoot Outlook, Excel and Other Microsoft products.
Good knowledge on SQL.
Troubleshoot and fix malfunctioning equipment (laptops, desktops, network devices).
Experience in software, hardware and network troubleshooting.
Profound knowledge of LAN and WAN management and maintenance protocols.
Gained networking knowledge of TCP/IP, DNS, HTTP/HTTPS, DHCP and authentication n protocols.
Maintain network drawings and documents with current configurations and supporting d Confidential .
Apply knowledge of network troubleshooting, organization, network planning, maintenance, monitoring protocols and software.

PROFESSIONAL EXPERIENCE

Confidential

IT Help Desk

Responsibilities:

Understands the issues involved with administering and maintaining infrastructure, including network connectivity, Internet access, email, etc.
Understands the issues involved in administering and maintaining WAN
Helped with the upgrade fromWindows7 toWindows10.
Assists in supporting applications, internal servers, user desktops, etc.
Helps install and improve computer software and network equipment.
Creates network and email accounts for new users. Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
Updates company phone lists and email address books. Help Desk Administration.
Helps answer all trouble calls/emails and enters work orders into our tracking software.
Follow up with customers to ensure issue has been resolved.
Assists in administering and maintaining local and web - based versions of our tracking software.
Assists in the administration and maintenance of Internal Systems programs.
Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
Provides responses to internal clients in a timely manner.

Confidential

Responsibilities:

Securing d Confidential is one of the greatest challenges for organizations as d Confidential plays a crucial role in organizations. D Confidential loss can reduce a company’s goodwill and reputation, reduce shareholder value, and introduce legal liability and put individuals and organizations at risk of financial theft.
The project was focused on the consolidation of log information from multiple systems in the campus.
Inventory and c Confidential logue all the log sources of the network infrastructure.
Categorized event and logs for future analysis and correlation
Protected the university campus systems by installing anti-virus and anti-malware software.
Configured old and damaged firewalls and routers as a part of project.

Confidential

Responsibilities:

Configuring and defining parameters for installation or testing of networks, hubs, routers, switches, or relatednetworkingequipment
Installed LAN and WAN connections in the campus.
Responding to requests to troubleshootd Confidential communicationsdevices and networks, including problem diagnosis and resolution
As a part of project it’s my responsibility to troubleshoot PC issues and also expand my knowledge on file transfer protocols.