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It Manager Resume

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SUMMARY:

  • A proactive, resourceful and talented IT Professional offering years of experience in vendor management and managing large - scale projects from inception to completion

PROFESSIONAL EXPERIENCE

IT Manager

Confidential

Responsibilities:

  • Oversaw a two-year long cable television project to provide technical upgradation to 1500 LCO (Local Cable Operator) with more than 5 million digital subscribers, achieving on-time completion with 100% budget adherence
  • Created contract templates and processes for the new company and provided on-going team for more than 100 employees and to 1500 LCO’s at different locations
  • Performed monthly KPI reviews meetings with management team, sales team, customer support team etc. to review monthly s and find the customers’ requirements, how the company can improve their business.
  • Successfully negotiated pricing, terms and conditions, agreements with several vendors across PAN India working closely with legal division
  • Worked closely with provincial and federal government to ensure the company stayed in compliance with new regulations
  • Imposed corrective actions to include vendor payment hold and monitored the service level agreement to ensure resolution of compliance issues
  • Handledcomputernetworking,softwareupdates,router/Wi-Fiinstallation, virus/spyware/adware removal and system troubleshooting for various technical issues Hands on experience in the use of ticketing solution from Hansen Technologies to converts all incoming support requests from multiple channels into tickets which helps to track CRM and meet SLA

Case Packer

Confidential

Responsibilities:

  • To set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Knowledge of how variables such as moisture, temperature, etc., will affect final product and to identify and troubleshoot issues- Communicating accurately to other departments (Quality, Packaging, Maintenance, etc.)
  • Actively suggesting operational improvements to enhance quality, improve production times and reduce costs.
  • Inspecting finished products for quality and adherence to company specifications

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