Summary

• Solutions-oriented IT Professional with over 18 years of proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs.
• EIGRP, OSPF, VTP, STP, RSTP, VLANS, Cisco 1700, 3600 and 3700 series Routers
• Cisco Switches 2900 and 3500 series
• Solid knowledge of LAN/WAN network administration and support under Windows 2012/2008/2003/2000
• Proven expertise in supporting and troubleshooting hardware, software and networking issues.
• Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the key person for immediate resolution to difficult technical issues.
• Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills interfaces effectively with upper management, vendors, staff, peers and users.
• Strong technical background with a solid history of delivering outstanding customer service.
• Solid management and people skills.
• Maintain a private VM Ware enterprise Windows 2008/2012 network to ensure I remain up to date with current technology practices.

Professional Experience

Confidential

IT Consulting

Image Capture Specialist

Serve as a member of a nationwide Social Security Administration Document Management Architecture Windows server deployment team with a responsibility for the assembly, configuration, testing, and installation of server and workstation equipment to customer-designated sites. Responsible for the remote rebuild and configuration support of Windows servers and workstations that have failed in the field and analyze new hardware to determine its need or application in the existing or proposed system. Advises on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and makes trade-off analyses. Establish system parameters to ensure hardware and software compatibility. Perform hardware inventory management for all servers and workstations. Perform quality assurance and control for server builds. Serve as team lead and provide oversight and technical leadership for projects as assigned. Manage Active directory for domain that contains over 900 servers and 3000 users, create user and computer accounts, create and edit group Policy settings, shipping hardware duties as assigned.

Accomplishments

• Serves as the subject matter expert for Digital Recording Acquisition Project DRAP server deployments for the Office of Telecommunications systems Operations OTSO
• Led a team of 17 Image Capture specialist in performing the DRAP Technical Refresh Hardware Replacement and completed the project 30 days sooner than expected
• Created technical documentation on how to operate Dell Remote Access Controller for accessing servers remotely
• Created Digital Recording Acquisition Project installation documentation
• Currently testing a Fax over Internet Protocol solution to examine the feasibility of implementing such a solution vs. the cost of communication phone lines
• Assist production support department in remotely reimaging scanning workstations to windows 7 operating system

Confidential

Innovative Healthcare Management Solutions

IT Manager

Responsible for all phases of project management and reporting requirements. Duties included hiring, training, coaching, counseling, and evaluating performance of direct reports. Database maintenance and an ability to provide second level desktop and remote support as needed. Ability to develop and implement desktop standards and policies along with maintaining severs and routers. Manage and maintain Windows operating system service packs and patches. Identify vulnerabilities and determine alternate approaches to correct issues in IT program areas. Determine compatibility with system software and equipment configurations. Monitor remote vpn solution. Supervise help desk personnel.

Accomplishments

• Successfully completed standing up a new startup office which includes building the following:
• Microsoft 2003 servers
• 2003 Exchange server, SQL server
• Domain controllers, File servers
• IP Phone solution, Sonic firewall solution, Desktop pc setup
• Proposed and Implemented Symantec Ghost imaging solution
• Install and setup Windows Server Update Services server for patch management

Confidential

Information Technology Specialist

Served as the Deputy Chief of the Technical Integration Branch with a primary responsibility for the leadership and direction of the School of Information Technology's information systems, including strategic planning, budgeting, procurement, vendor management, asset management, network administration, and information systems security. Responsible for the management of multiple information and communications systems/projects including voice, data, and office automation with a responsibility for coordination, facilitation, and consultation with all relevant staff on information systems, data processing, communications, report development and management systems software and hardware evaluation, selection, and purchases. As the Deputy, I was responsible for aligning technology with Business objectives and participating proactively with other members of the senior management team in developing and executing strategic plans to maximize the use of information technology. Managed servers providing anti-virus, web and training support to over 1,200 customers. Hired and counseled help-desk technicians and assisted Chief TIB with budget procurement of hardware and software. Train help desk personnel in computer administration. Served as trainer to the technician and collaborate with department heads and academic divisions to negotiate or coordinate work related changes affecting on-going classes and connectivity. Supervised a work force of as many as 33 personnel that included help desk, systems and server responsibilities.

Accomplishments

• Managed the successful Active Directory migration of over 2000 computers at the School of Information Technology at Fort Gordon Georgia
• Implemented a Microsoft Virtual Server solution which reduced the School of Information Technology server count from 13 to 6 servers and also proved to be a substantial financial savings.
• Implemented Symantec Antivirus solution to support 1800 pc's.
• Successfully implemented a Symantec Ghost deployment server solution which reduced the number of man hours needed to prepare for large scale computer rollouts
• Streamlined the client operating system upgrade to Windows XP by utilizing the Symantec Ghost solution
• Implemented a Windows Update Server patch management solution
• Implemented daily SQL database management backup procedures
• Initiated the development of a disaster recovery plan for the school of information technology

Confidential

Network Administrator

Provided technical and administrative support for LAN, using Windows NT, 2000 and XP operating systems and a variety of application software packages. Provided monthly network performance reports, monitored and evaluated the efficiency of software/hardware usage. Added and maintained users on the network assigning appropriate application access to ensure network security and monitored nightly backups. Served as the E-mail administrator for MS Exchange 5.5 Server created new users and distribution lists. Managed and maintained all Windows NT/2000 servers in local and remote offices running the following services and applications: SMS 2.0, DHCP, DNS, Proxy, SQL 7.0/2000, IIS, PPTP, Wins, PDC, BDC, Remote Access, Web and File and Print servers. Prepared budget for network infrastructure hardware. Provide e-mail training for in-house and remote users. Assisted in administering AS400 system. Supervised 2 helpdesk personnel. Manage Cisco VPN connections.

Accomplishments

• Created automated maintenance backup schedules on SQL servers for nightly backups.
• Installed and administer SQL 7.0 servers.
• Past Cisco experience afforded me the ability to build VPN tunnels from the main office in Baltimore to locations in Tennessee and Toronto across the internet using Cisco 1700 series Routers.
• My Microsoft Active Directory training provided me with the ability to install and configure Active Directory in the company's new Windows 2000 domain.
• The Windows Professional training I received allowed me to successfully migrate over 300 Windows NT 4.0 workstations and laptops to Windows 2000 professional.
• Completed the Microsoft Windows 2000 MCSE training classes which allowed me to successfully migrate the companies Windows NT 4.0 domain to Windows 2000 domain.
• Streamlined successful integration of networks and systems after ECI acquisition
• Streamline the process of keeping all servers and client computers up to date with the latest critical patches by installing a Microsoft System Update Server.
• Installed and configured Microsoft ISA servers Firewalls and Proxy Servers . Identify vulnerabilities, monitor IT security policies and advise management on security requirements
• Migrated 15 servers from Windows Server 2000 to Windows Server 2003
• Manage Solar Winds workstation for monitoring network services and activities