SUMMARY:

• Over 11 years experience in IT industry which includes 8 years of experience with Server administration in various environments Microsoft Exchange Window Servers .
• Very Good knowledge in MS Exchange, Blackberry, Active Sync, Active Directory, Windows Sever, SMTP and OCS
• Very good Migration experience Successfully Migrated Messaging Environment from Exchange 5.5 to 2003 2003 to 2010 , Domain Controller 2003 to 3008 2008 to 2012 , BES Migration 3.0 to 4.0 4.0 to 5.0
• Global site and subnet structure design with considerations for inter-site AD partitions replication and RFS replication, FSMO and Global Catalogue roles placement,
• AD forest consolidations, cross forest federation and Active Directory Federated Services design and engineering,
• Planning and designing AD namespace structure, integrating AD naming resolution into heterogenic computing environment
• Very Good knowledge in OCS 2007, 2007 R2 Lync 2010
• Very Good Hands on experience in Messaging and Collaboration applications
• Implementation and consultancy of OCS 2007 r2 Lync server 2010.
• Experience in integrating OCS, Lync and UM with Exchange Environment for IM along with Voice Messaging.
• Worked as a Lead and assisted Customers in Planning, Deployment, Migration and Maintenance of Exchange, AD and OCS-Lync infrastructure.
• Hands on experience on Messaging Collaboration Design, Development and Deployment
• Analytical, systematic and rational approach to identifying and understanding problems
• Ability to identify and apply creative and novel approaches to problem resolution
• Enthusiastic, committed and pro-active and high-level of customer service focus.
• Expertise in Contact Center / Telecom Applications.
• Hands on experience on Virtualization Technology Virtual Desktop Infrastructure
• Hands on experience on monitoring tools like Site scope, HP SIM and Nimsoft.

TECHNICAL KNOWLEDGE AREAS:

• Having very good knowledge in the field of installation, configuration and troubleshooting of Microsoft Exchange 2003, 2007, 2010, 2013 Active Sync.
• Very good Migration experience Successfully Migrated Messaging Environment from Exchange 5.5 to 2003 2003 to 2010 , Domain Controller 2003 to 3008 2008 to 2012 , BES Migration 3.0 to 4.0 4.0 to 5.0
• Having very good knowledge in the field of installation, configuration and troubleshooting of Blackberry Enterprise Server 4.0.x 5.0.x.
• Having very good knowledge in the field of installation, configuration and troubleshooting of Windows 2003/2008/2012 domain based architecture.
• Hands on experience on Domain Controller, OCS, Lync SMTP servers Symantec, Iron Malil, Websens, Proof Point
• Creating the templates and converting the physical Machine to virtual machine, administration of the ESX servers.
• Configuration installation of the ESX Server and Virtual center and deploying the Virtual machine on ESX servers
• Hands on experience on Vmware Servers.
• Support for VM Session administration including deploying OS and software installation and performance monitoring.
• Managing consolidated backup of virtual machine.
• Creating snap-shots and restoration of virtual machine.
• System hardening, Security Patching, Anti Virus management
• Installation Configuration of Windows 2008 Server.
• Active Monitoring of Squid Server, firewall DNS, DHCP Data Servers
• Support of Scheduling Daily and Weekly TSM Backup of oracle cold hot backup Application Server.

PROFESSIONAL EXPERIENCE:

Confidential

Role : Senior Consultant Microsoft Exchange Administrator

Project : EIS

Team Size : 6

Responsibilities:

• Managing Administrating Messaging environment Exchange Server 2010 2013, BES 5.0, Active Sync, Good, OCS R2, Enterprise Vault, Email Gateway Servers - Iron Mail Websense
• Managing Active directory, DNS and DHCP Servers.
• Managing Mobile users email services For Active Sync Blackberry users
• Disaster recovery of active directory services. Restoration of user accounts etc.
• Active Directory Services -- Managing Users Other Resource objects.
• Migration from OCS to Lync 2010 platform
• Design, plan and implement GPO Related Changes in AD sites
• Managing HW issues -- Vendor coordination
• Anti-Virus updates and MS SCCM patches management.
• Account management. Troubleshooting user logon, site and services.
• System State backup of different Domain controllers
• Disaster recovery of active directory services. Restoration of user accounts etc.
• Active Directory Services -- Managing Users Other Resource objects.
• Coordination with application development teams for issue related lated to email services.
• Design, plan and implement Messaging Related activity's
• Configure DHCP server for VDI Project
• Configured NLB for Messaging infrastructure f5 Windows NLB
• Tracking and documenting production support issues
• Resolving Nimsoft, HPSIM and Site scope generated alerts
• Working with HP Proliant, Dell and IBM servers and Blade servers, working with hardware team to add/replace the faulty peripherals, upgrading the firmware software.
• Creating the documents and updating the documents of the projects. Maintains SLA and follows ITIL process to maintain less violation
• Day to day support, Breakdown and schedule maintains for Windows Server.
• Support for VM Session administration including deploying OS and software installation and performance monitoring.
• Managing consolidated backup of virtual machine.
• Creating snap-shots and restoration of virtual machine.
• Implement cloning and clouding on virtual machines for test purpose
• System hardening, Security Patching, Anti-Virus management
• Installation Configuration of Windows 2008 Server.
• Support of Scheduling Daily and Weekly TSM Backup of oracle cold hot backup Application Server.

Achievements:

• Migrated BES 5.0.1 to 5.0.4
• Created HA for BES servers
• Successfully Decommissioned the old Exchange environment

Confidential

Role : IMS Specialist Microsoft Exchange Administrator

Project : Guitar Center

Team Size : 9

Responsibilities:

• Managing Administrating Messaging environment Exchange Server 2010, BES 5.0, Active Sync, Email Gateway Servers Iron Mail Websense
• Deploying and managing Enterprise Voice for Lync 2010
• Designed and planned for the Lync 2010 users'
• Disaster recovery of active directory services. Restoration of user accounts etc.
• Active Directory Services -- Managing Users Other Resource objects.
• Updating FSOM Roles Based on requirement
• Creating Trust for Child Domains in AD site
• Design, plan and implement GPO Related Changes in AD sites
• Managing Mobile users email services
• Managing HW issues
• Disaster recovery of Messaging Environment
• Coordination with application development teams for issue related to email services.
• Design, plan and implement Messaging Related activity's
• Configured NLB for Messaging infrastructure f5 Windows NLB
• Tracking and documenting production support issues
• Day to day support, Breakdown and schedule maintains for Messaging environment.

Achievements:

• Migrated BES 4.1 to 5.0.3 With HA
• Migrated Active Directory 2008 to 2012
• Migrated SMTP Iron Mail to Web-sense
• Successfully implemented Failover for BES environment High Availability

Confidential

Role : Tech Lead

Team Size : 8

Responsibilities:

• Managing a 8 member team
• Managing Exchange, Blackberry, AD, OCS Lync servers
• Designed and planned for the new OCS 2007
• Designed and planned the migration for OCS 2007 r2 to LYNC 2010
• Integrated OCS LYNC App with mobile devices.
• Cross forest inter-organization replication and calendar sharing between 25000 users of two different companies.
• Migration project of OCS 2007 r2 to Lync 2010.
• Managing BES 4.0, 4.1, 5.0 software for Microsoft Exchange Server 2003 2010 and IBM Lotus Domino 7.0 in test environment
• Disaster recovery of active directory services. Restoration of user accounts etc.
• Active Directory Services -- Managing Users Other Resource objects.
• Design, plan and implement GPO Related Changes in AD sites
• Diagnosed and remedied hardware/network problems of Exchange, AD, SMTP BES
• Monitoring and Managing incidents and service requests to the Service Desk
• Managing Escalated calls
• Managing VIP calls ranging from Email to BlackBerry

Additional Responsibility:

Onsite Client support at Phoenix, AZ for AMEX : 6 Months Onsite

• Lotus Notes 6.5 - Troubleshooting and Helpdesk
• VPN Support
• Mainframe 3270 Client installation and Troubleshooting

Prior Experience

Confidential

Role : Server Administrator

Responsibilities:

• Installing, Configuring and administering BES Blackberry Enterprise server software's for Microsoft Exchange server 5.5,2000 2003 and IBM Lotus Domino.
• Integration of application servers with blackberry enterprise server
• Configured Blackberry for Prosumer user.
• Diagnosed and remedied hardware/network problems in the Blackberry Handset

Confidential

Role : System Administrator

Responsibilities:

• Administrating Windows NT / Windows2000 server by assigning rights and Setting permission for Users Groups.
• Backup scheduling and Restoration
• Security Windows 2000 Network Security implementation
• RAID implementation mirroring of Hard Disks Operating System based Dynamic Disks in windows 2000 and Hardware based Array Devices.
• System monitoring and Status reporting Performance monitoring and Disk Space Utilization. setting up performance bottleneck counters and alerts. Monitoring Disk IO, memory, Disk analysis
• Configuring Cisco Routers and Switches Cisco 2600series, Nortal 450T Switches .
• Configured ISDN line as a Backup for leased line to avoid the connectivity problem between the Local Remote servers.
• Supporting Infrastructure servers like DNS,DHCP and PROXY Server
• Security patches management for Critical Servers
• Configuring and maintaining the IP MONITOR to identify the Network problems.
• Diagnosis and Performance Monitoring of Network
• Hardware and Software support for the project.
• Implementing and installing various software packages like Novell GroupWise, Lotus, Trend micro, and ERP.
• Installing and Configuring networking equipments like Cisco Switches 2900 series and Hubs.
• Hardware Troubleshooting and servicing Computers, Printers, scanners, etc.
• Installing and configuring Windows NT, 2000 and XP Professional.
• Maintain more than 250 computers in a LAN network
• Configuring and Installed Novell GroupWise and Network Printers in the LAN Networks
• Maintained Other communication devices like Video conferencing equipment and IP phone
• Co-ordinate with the respective vendors to resolve hardware queries like Motherboard problems / leased line problem / printer service etc

Confidential

Role : Technical Apprentice

Responsibilities:

Security:

• Data security is one of the critical process we follow at data center
• Implementing and installing software packages like Tele Banking, SMS Banking and Net Banking.
• Line maintenance monitoring for LEASED lines and ISDN lines.
• Installing and Handling other communication devices like Video conferencing equipment Polycom View Station 4000 IP phones.
• Configuring networking equipments like Router and Switches.
• Preventive Maintenance for Computers, printers, and other peripherals.
• Networking support for V-SAT campus networking project.
• Hardware Troubleshooting and servicing Computers, Printers etc.
• Installing and configuring Windows NT, 2000 and XP Professional.
• Networking support for MUXS campus networking project.
• Supporting remote vendors in configure VLAN switches Catalyst 4507R and Router 7200 VXR