SUMMARY:

• Expertise in Network Analysis, Design Architecture, Implementation, Testing and Support, specializing in Customer, Desktop and Server Support.
• Comprehensive Telecommunications experience with very strong skills in VoIP and traditional PBX environments. Adept at solving Networking, Electronic and Computer Technology problems.
• In - depth knowledge of existing and developing networking technologies with the ability to apply these strategically to benefit the organization.
• Uncompromising commitment to quality control and customer satisfaction, complete ownership of all projects and assignments.
• Outstanding interpersonal, and presentation skills. Effective at technicians and laypersons.

TECHNICAL SKILLS:

Platforms: All Windows Desktop and Server versions - Novell - Linux - Mac

Networking: Active Directory, TCP/IP, FTP/IIS, IPX/SPX, VPN/RAS, Telnet, Ethernet, Token Ring, Cisco/HP Switches, Linksys switches/routers - wired and wireless, Meraki

Software: Microsoft Exchange, Microsoft Office, McAfee EPO Virus Protection, Trend Micro Virus Protection.

PBX/Phone Systems: Avaya, Cisco Call Manager 8.6 and 10.5, Cisco Unity Connection Voice Mail 8.6 and 10.5, Cisco Instant Messaging and Presence 8.6 and 10.5

Hardware: Dell Desktops Laptops and Servers, Compaq & HP Workstations, Laptops, ProLiant Servers, HP Blade Servers, Toshiba Laptops, Fujitsu Laptops, IBM Desktops, Laptops and Servers.

PROFESSIONAL EXPERIENCE:

Confidential - Sanford, NC

Network Engineer

Responsibilities:

• Primary responsibilities managing and maintain network availability for a manufacturing company of printer cartridges. These cartridges are manufactured for all the major printer brands.
• Multiple offices spanning North America, South America, Europe, Middle East, South Africa and Asia.
• My primary location is to support the network, this location has 9 manufacturing plants connected in various methods peer to peer, site to site VPN over local cable ISP provider.

Environment: Windows 7,10 Desktops, Server 2008, 2012 and 2016, MS Office 2013, 2016, MS Exchange 2010. Cisco ASA’s 5505, 5506, 5525 Cisco Switches 3560, 2960, 3750, 6509 Cisco Routers 1600, 3850 Cisco Meraki Wireless AP’s. McAfee ePO, Web Gateway Proxy, Content Security Reporter and Web Gateway Cloud Service.

Confidential - Burlington, NC

Network Engineer

Responsibilities:

• Primary responsibility design and maintain network infrastructure for 7 office locations and 1 DR VMware vCloud Air, Work with ESXi VMware to manage Call Manager servers.
• Monitor network performance between offices to maintain optimal network connectivity. Manage day to day operations with Phone, voicemail and IM for users.
• Manage Cisco Telepresence Video conferencing system with 16 Video endpoints. Manage 2 Cisco ASA’s 5510 Active/Standby HA pair.

Environment: Windows 7 and 10 Desktops, Server 2003/2008 and 2012, Citrix VDI, MS Office 2013/2016, Cisco UCS, VMware 6, Netapp cluster Cdot, Cisco Nexus 5548 vpc, Cisco switches 3750x, 3650, 4507r, Cisco routers 3845, 3825, 2911, Cisco Wireless controller 5508, Cisco ASA 5510’s firewalls, Cisco ExpresswayC, ExpresswayE Jabber VPNless, Cisco TelePresence, Cisco TMS Manager, Conductor, Cisco MX, EX and SX series devices, VMware vCloud IaaS and DRaaS, VPN phones for home users, Cisco Phones 7975, 9951, DX650 and DX80.

Confidential - Raleigh, NC

Contractor

Responsibilities:

• Worked on a project for Durham County Public Schools in doing phone refresh for the schools in the area. Upgraded and replaced all the phones for office staff and teachers.
• Copied phone configuration and setup new phone with the same settings. Tested and confirmed users phones worked with the new phone.

Confidential - Miami, Florida

Network Engineer

Responsibilities:

• Implement and Maintain Network Standards to streamline Network Performance and Security. Completed VoIP Conversion to a Nortel VoIP system consisting

Environment: Windows XP, Server 2008/2003/2000, TCP/IP, Citrix, MS Office 2007/2003, Exchange 2007/2003, Microsoft Office communication Server, Nortel CS1000 VoIP PBX with Exchange UM, Nortel Switch, Cisco routers, Wireless Lan Controller 4402, Cisco Switches, Cisco Call Manager, Cisco Unified Messaging.

Team Environment: This team consisted of 4 members IT Manager and 3 support staff. I was not in a manager role but I did mentor and train new staff. My role was Onsite and Remote Administration; I would travel to the Miami and Washington DC offices to assist with roll out projects; I would remotely work from home assisting users in the Miami, Washington DC, New York, Chicago, San Francisco and Hong Kong offices.

Confidential - Miami, Florida

Network Administrator

Responsibilities:

• Single-handedly installed and configured a Microsoft Exchange 2003 Cluster Server with attached storage array.
• Upgraded a Cisco Call Manager v4.1 (Windows) to Cisco Call Manager v5.1 (Linux) thereby enabling a launch platform for statewide telecommunications consolidation.
• Migrated from an Avaya G3SI PBX with over 460 phones and Avaya Definity Audix voicemail system with over 2000 voicemails to Cisco Call Manager v5.1 PBX and Cisco Unity Connection voicemail system.
• Implemented a Standard Backup rotation, this consisted of two auto loaders and one server. One Auto loader was an Overland LoaderXpress with SDLT 320 tapes for a non-critical server. The other was an Overland ArcVault 12 LTO4 tapes for a critical server. Each autoloader ran a GFS backup rotation of Full backups on Fridays and Differential backups Monday - Thrusday. This ensured a 4-week tape rotation with 12-month full backup rotation.
• Implemented a Standardized Name Convention for all Networked Printers and Copiers in security groups added to VB login scripts automatically mapped to users needing access to particular printers.
• Maintained 200+ camera security system running on a HP Blade with 6/BL 360 servers with 96/500 GB. The system recordings used LORONIX software. Provided daily support for these servers and the security team as needed.
• Migrated 600+ desktops and laptops from a Windows NT domain to a Windows 2000 domain.