PROFESSIONAL ACHIEVEMENTS

Confidential

• Support the infrastructure and e-commerce platforms on a day-to-day basis, including the deployment of new hardware/software configurations, and on-site management of equipment in our co-location facility.
• Maintain system performance by performing system monitoring, analysis and performance tuning troubleshoot system hardware, software, networks and operating and system management systems in a 24/7 production environment
• Support continuous effort in maintaining policies and process standards that sustain various compliance requirements PCI, SSAE16
• Authored multiple technical procedure documents and strong customer service experience
• High comfort level with command-line interface for troubleshooting, diagnosing problems and general systems operations.
• Experience with TCP/IP, load balancing methodologies, LDAP administration and maintenance, DNS, SMTP, NFS, NAS/SAN storage, load testing, performance tuning, server hardware, physical management of rack mounted equipment and scripting in bash, PHP

Systems Administrator

Confidential

• Contract, L2 UNIX Hadoop Systems Administrator - Red Hat 5.x, CentOS
• Maintain system performance by performing system monitoring, analysis and performance tuning troubleshoot system hardware, software, networks and operating and system management systems in a 24/7 production environment.
• Designing and running system load/stress testing, escalating application problems to vendor.
• Monitors system capacity/performance including memory consumption and allocation, input/output response time, read/write access time and central processing unit utilization and fine-tunes performance to meet performance requirements.
• Reports current and/or potential problem areas and identifies hardware resources required to support increasing workload.
• High comfort level with command-line interface for troubleshooting, diagnosing problems and general systems operations.
• Design and Implement Multi-server, data system framework for distributed applications under the Hadoop Greenplum software.

Confidential

Contract, L2 UNIX Systems and Package Administrator - Solaris, Red Hat 5.x, SUSE 10.x, Ubuntu

• Maintain system performance by performing system monitoring, analysis and performance tuning troubleshoot system hardware, software, networks and operating and system management systems in a 24/7 production environment.
• Design team for implementing workstation migration to Suse and RedHat distributions.
• Designing and running system load/stress testing, escalating application problems to vendor.
• Monitors system capacity/performance including memory consumption and allocation, input/output response time, read/write access time and central processing unit utilization and fine-tunes performance to meet performance requirements.
• Reports current and/or potential problem areas and identifies hardware resources required to support increasing workload.
• Maintaining and verifying detailed backup and recovery strategies for multiple systems including databases and file servers.
• High comfort level with command-line interface for troubleshooting, diagnosing problems and general systems operations.
• Serve as a point of escalation, guidance, training and mentoring to other administrators and non-technical employees.

Confidential

Product Support Specialist UNIX - SCO-UNIX, Windows XP

• Provided telephone and dial-in technical support services to end users for a variety of proprietary software applications, including but not limited to: Pharmacy, Accounts Receivable, Nursing Home, and retail Point-Of-Sale.
• Supported skills in retail Operating Systems including Windows and UNIX.
• Direct command line administration and troubleshooting of UNIX environment and applications in a production environment.

Confidential

During this time I took a sabbatical traveling through SE Asia and teaching English as a native tutor.

Confidential

• Contract, Technical Support Specialist - HP-Unix, Linux Red Hat , Windows XP/2003, Novell Network
• Worked with members of other support teams Application, PC and UNIX to coordinate services to the customer base, as well as resolve issues utilizing internal Help Desk processes.
• Was accountable for user account administration Add/Delete/Update on multiple platforms both MS Active Directory and UNIX/Linux.
• Remote command line administration and configuration of multiple system applications, and provided second tier support for various departments Help Desk, Change Management, Exchange administration in a 24/7 production environment.
• General Active Directory Administration and Configuration.

Confidential

• Contract, Security and Licensing Administrator - Remedy 7.0, Windows 2000/NT/XP, Active Directory, Unix HP, Solaris , Linux Red Hat, SUSE , SQL Server 7.0/2000
• Accountable for user account administration Add/Delete/Update on multiple platforms both MS Active Directory and UNIX/Linux.
• Resolved a wide variety of complex system failures, troubleshooting software, hardware, and network problems via Command line investigation, and monitoring and addressing Service Center trouble tickets as required in a 24/7 production environment.
• Managed all workstations for testing facilities builds, backups, software installs and system configuration .
• Performed and restored record/system backups with VERITAS NetBackup 6.0.
• Primary Administrator for Access Control and Intrusion detection for the departments managed systems.
• Created and adapted existing documentation and generating new processes and procedure manuals for all existing and newly developed applications.
• Monitored capacity/performance, reports current and/or potential problem areas and identified hardware resources required to support increasing workload.
• Worked with testing team on integrating SUSE/Red Hat Linux environments as a new default workstation.

Confidential

Contract, System Administrator - HP-UNIX, XP/2000/Server 2003, Remedy, Active Directory.

• Primary Administrator for Access Control and Intrusion detection for multiple leveraged systems.
• Remote command line administration and configuration of multiple system applications and provided third tier support for various departments Help Desk, Change Management, Exchange administration in a 24/7 production environment.
• Extensive Active Directory Administration and Configuration for multiple leveraged accounts across numerous flavors of MS operating Systems from Windows 2000 to Windows Server 2003.
• HP and Sun UNIX administration on LDAP servers for user administration.

Confidential

Contract, Security Analyst/Systems Administrator - AIX-UNIX, AS/400, NT 4.0/XP and VMS, Remedy Ticketing System

• Provided technical support services to internal customers with responsibility for diagnosing and resolving complex problems related to various applications, operating systems and equipment.
• Accountable for system status monitoring, performance analysis, disaster recovery planning and exercise, as well as software installation and configuration and new technology research and testing.
• Remote command line administration and configuration of all UNIX systems applications in a 24/7 production environment.
• Remote administration and configuration of multiple workstations, as well as network servers for Windows 2000 and upgrades to 2003.
• Participated in security transitioning of the global operations center to new international location.
• Performed basic administration and Configuration duties for Exchange 5.5 mail system.

Confidential

Contract, Information Technology Specialist-Customer Support GS-12 - Windows XP/NT/2000, Novell.

• Provided technical support services to internal customers world-wide with responsibility for diagnosing and resolving complex problems related to various applications, operating systems and equipment.
• Worked as junior Exchange Administrator 2000 and was a part of conversion team to version 2003.
• Provided service in areas of responsibility including customers IT educational needs and/or concerns addressing those needs.