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Helpdesk Analyst Resume

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Technical Skills

  • Experience with deploying and troubleshooting Windows Server 2003 and 2008 R2
  • Experience with administering Windows AD DS Env- From Group Policies, File Servers, Print Mgmt, etc
  • Experience with Cisco Switches 6500, 3750, 3500, 2900
  • Experience with Cisco Routers 2800, 3800
  • Experience with Cisco Fabric Switches 6120 6148 Fabric Interconnect, 9100 Series Nexus
  • Experience with MS SCCM 2007 2012
  • Experience with Cisco Firewalls 5500 , Implementation of ASA 5520, and IDS IPS Appliances
  • Experience with Fluke Testing Equipment, DTX series, OptiView series III, Etherscope
  • Cisco Wireless- Cisco Aironet 1200, Wireless LAN Controllers
  • Management of Xiotech Emprise 7000 certified , Lefthand, and StoneFly SAN administration
  • Design and Administer Cisco UCS 5100 with B200M2 Servers
  • Design and Administer VMware ESX 3.5, 4.0, ESXi 4.1, and ESXi 5.5 vShpere host Environment
  • Design and Administer VMware View 4 environment
  • Design and Administer Citrix XENAPP 6.5 and XENDESKTOP 5.5 Farm, XenServer
  • Design and Administer Citrix Branch Repeater VPX 45 and MPX 8540, and NetScaler 5500 and VPX1000
  • Design and Administer Citrix XenServer 6.0.2, 6.2 Hypervisor
  • Design and Administer NETAPP FAS3210 Storage Controllers
  • Design and Administer AppSense User Personalization Software Solution for over 300 users

Work Experience

Confidential

Network Systems Administrator III

  • Administer over 800 plus Windows 2008R2 and Windows 2003 Servers for multiple site locations.
  • Provided support for a Multi HP BladeSystem c7000 environment between different site locations.
  • Administer over 40 host in a Vmware ESX 4.1 host environment on HP blade chassis hardware.
  • Provide user/group permissions and creation for Sprint and Ericsson AD environment.
  • Provide support for Sprint Citrix XenApp 6.0 Server Environment.
  • Provide hardware and OS troubleshooting Tier 3 support for all physical and virtual servers.
  • Provide all security patch and MS updates for environment using SCCM 2007 and 2012.

Confidential

Network Systems Engineer

  • Designed and Administer LAN and WAN for public and private facing side of the western 8th circuit Network.
  • Administer LAN for local KC district court building.
  • Manage two offsite LAN WAN networks in Springfield, and Jefferson City Missouri.
  • Manage Cisco Wireless LAN Network across three office locations with over 100 access points.
  • Administer multiple VMware ESX Pools of servers.
  • System Administrator responsibilities consist of Microsoft Active Directory Network, Group Policy management, Network Printing, DNS, DHCP, user/group/OU management, WSUS, and File Server share permissions/ACL, DFS management, and delegated authority permissions. Domain has over 350 users.
  • Managing and configuring SQL clusters, mirrors, setting permissions, backing up and restoring databases, and setting up third party applications to work in conjunction with SQL server.
  • Perform all LAN equipment upgrades and configs for switch, firewall, and wireless equipment.
  • Experience with Xiotech NETAPP Fibre Channel SAN solution ONTAP version 8.0.2 and above.
  • Administered Microsoft System Center Configuration Manager SCCM 2007 deployment.
  • Cisco UCS Administrator- designed and implemented two Cisco UCS chassis with a total of 12 B200M2 blade servers, replacing 100 of the DellR710's used for VMware ESX server hosting.
  • Designed and configured a VMware vSphere environment converting 85 of their server environment into VM's. Tested VMware View 4.
  • Designed and configured Citrix VDI XENAPP and XENDESKTOP environment.
  • Assisted in Novell to Windows 2003 AD migration.
  • Utilized Network Monitoring tools such as SolarWinds, CiscoWorks, Cisco WCS, APC Infrastruxure Central, Citrix EdgeSite.
  • Designed and Implemented Citrix Branch Repeater BR VPX with WCCP forwarding, along with inline BR MPX acceleration.
  • Designed and Implemented Citrix NetScaler GSLB site failover and server load balancing.

Confidential

System Administrator

  • Administrated and developed scheduled daily server/user backup system using disk to disk backup.
  • Maintain NOAA115 Intranet.
  • Support over 500 individuals at onsite and offsite locations.
  • Project Mgmt. planning for new deployment of software and systems.
  • Provided System Administration for AD environment, which consisted of a 20 Windows2003 Server environment, 3 domain controllers, Group Policy management, server maintenance, patch management, and policy creation.
  • Keep up with Network and System documentation and change management.
  • Installation, administration and configuration of Windows 2003, Windows 2000 Servers, SQL server 2000,XP, Cisco Wireless.
  • Administrated and deployed user encryption software for data protection on government issued laptops.
  • Installed, administrated and configured Windows 2003, Windows 2000 Servers, SQL server 2000,XP.
  • Analyzed reported the security patch results for operating systems. Test the patches for vulnerability assessment for OS applications. Scan all servers and desktops for successful patch remediation using Nessus.

Confidential

Helpdesk Analyst

  • Provided on-site hardware and software support to over 1000 faculty, staff, and students at DeVry Kansas City campus and 2 Keller Graduate locations.
  • Responsible for the image creation, installation and configuration of user and administrator computer systems.
  • Troubleshoot networking related issues in regards to student class room, and personal student laptops, and computers.
  • Active Directory User adds and changes.

Recent Accomplishments

  • Finished Citrix Virtual Desktop Infrastructure Project, which will replace all current FAT Client workstations in the next 1 year with Thin Clients.
  • Designed and implemented the network for the courts public facing presence on the internet.

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