Systems Administrator Resume Profile

Summary:

I have 18 years' experience in information technology including systems analysis, technical support, security, infrastructure management, and customer support. I have experience in enterprise data center and server systems management and administration, including security, configuration, operating system installation, build out, and support. I have experience in Windows Server 2003/2008, Windows Active Directory, DNS, DHCP, anti-virus, and VMware including design, support, security, and administration. Strong Customer Support and customer service skills. Project management experience. Work center supervisory, leadership and management skills gained from current positions as well as from military service. USAF

Professional Experience:

Confidential

Sr Windows Systems Administrator

Boeing Account:

Daily support of company's Windows based servers, to include server hardware and software support, management, upgrades and troubleshooting of IBM and HP network servers and operating systems.
Experience with service ticketing system, HP Service Manager
Provide Customer Support in areas of project management, resolution of complex software/hardware issues, client specific application support and security compliance.
Take ownership of assigned customer support tickets and work to resolution

Confidential

Served as Wintel server team lead on Gulfstream account. I managed a team of eight system administrators to oversee, maintain and administer enterprise server environment, respond to any outages, meet service level agreement SLA requirements and respond to customer requests. Provide direction, motivation and leadership to team to produce quality, accurate, timely and professional support to the business. Provide management and oversight of all projects related to server infrastructure. Define and implement server and project standards and processes for all IT projects including standards, procedures and documentation. Manage on-call rotation list.
Responsible for Active Directory group policy management, login scripting, user data and account security, file level security, and disaster recovery.
Lead development of standardized technical documentation, procedures documentation and server build procedures to comply with corporate policy, audit and security requirements.
Administration and support of Wintel network and data center environment to include server rack, cabling and power management, installation and configuration of physical servers.
Administer change control process for server environment. Schedule downtime for upgrades, patching using WSUS, troubleshooting and problem resolution.
Served as a member of vulnerability and risk management team for Gulfstream server environment.
Develop/implement security policies to protect systems for internal and external threats, identify and mitigate security vulnerabilities.
Experience using Nessus/Tenable Security Center applications to scan for vulnerabilities and compliance scans.
Lead development of disaster recovery procedures for business critical systems.
Conducts risk analyst, risk identification and compliance checks for server environment.
Participates/supports in security audits. SOX / Risk Assessment / Risk Compliance
Familiar with ITIL v3 processes, change control processes, reporting and root cause analysis.

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