SUMMARY

• Infrastructure/Server/Desktop/Application Support.
• Project Management PMBOK .
• Customer Service Client Focus .
• Written and Verbal Communication Skills.
• Diplomacy Conflict Resolution .

EXPERIENCE

Confidential

Network Manager/Interim Chair

• Campus-wide technology manager and nationwide administrative datacenter point of contact for approximately 400 local desktop computer systems and servers. Responsible for Capital Expenditure savings in systems and improvements while maintaining human capital reductions in delivering mid-to-large scale projects on time and on budget.
• My role is comprised of strategic planning, business solutions, team leadership, budgeting, capital-expenditure-planning and vendor relations. Manage inventory and application usage as well as purchases and licensing. Completion rate above 98 and streamline support campus IT functions by delineating tasks, leadership positions and implementing best practices.
• Manage a staff of 5-8 resources supporting 400 end-users. Equipment resources include: Administration of Avaya VoIP phone system with 288-clients and server, VMWare ESXi server, TapIT voice telemarketing server, campus/administration and guest wireless administrator, AT T fiber optic Internet subscription, emergency planning and more. Lead organizational subject matter expert related to the configuration and operation of all firewall, switch management, Active Directory. Campus Lead responsible for all campus network activities, installations, configurations and maintenance. Supervisor of a network team 15 interns in federal work study program solely related to information technology networks and security. Improve network security, define end-user problems, analyze requirements while maintain close relationships with stakeholders.
• Daily implementation of Microsoft Active Directory configuration with enterprise server imaging and configuration tools such as Microsoft SCCM, CloneZilla, Microsoft PE-Boot, ImageX, DHCP, DNS and more. Active Directory maintenance and configuration of all users for password resets, disables, intranet connectivity and Microsoft Office 365 implementations. Implementation and maintenance of campus wide, fiber optic connected and layered guest, administration and student 8-access point wireless system including segmented internet connectivity with all wired campus and administrative systems throughout the campus. Administration of VPN with RADIUS with client validation database services for remote access authentication. Design and administration of local campus telephone and contact directory database using LDAP and SQL queries. Lead day-to-day maintenance of Dell, Ricoh, Hewlett Packard and IBM printer systems including LaserJet, color, copier, Plotter and scanner systems.

Confidential

Adjunct Professor: School of Information Technology

• Lecture a collection of accredited undergraduate information technology courses: ANSI C Programming, Risk Management, Microsoft and Linux Operating Systems, Cisco Network Management: CCNA 2 4, Network Standards and Protocols, Packet Tracer, Fedora and Red Hat Enterprise Linux Operating System and Administration LAMP , Network Capstone: Project Management, Introduction to Programming Logic, Structured Cabling, Computers and Telecommunications, Fundamentals of Information Systems Security, WAN Technology and Application, Network Technology and Service Integration and Database Development.
• Class population: 15-30 students. Educate morning and evening classes with hands-on guidance and technical training including career development toward certification and information technology based employment.

Confidential

Project Manager/ Lead Engineer

• Lead state-to-state infrastructure deployments at Wells Fargo, Wells Fargo Advisors, Wachovia Securities/Wachovia Bank information technology projects:
• Planning and implementation of project deliverables from initiating to close.
• Hands-on management of local Compucom Desktop Support Technicians and vendors.
• Coordination of client project managers and network architects.
• Administration of technical documentation and resource information via SharePoint portal.

Confidential

• Initiated and chartered a two year project that required software and hardware upgrades for Wachovia Securities offices that eventually became Wells Fargo Advisors.
• Wachovia commissioned the upgrade of an infrastructure that consisted of approximately 4,250 computers at 291 Wachovia Securities offices across the United States eastern seaboard to be upgraded.
• Assessed, identified, enhanced and resolved problem areas regarding technology needs.
• Provided strategic methods to deliver tactical installation and enhancement milestones that would increase business productivity, assure critical migration steps, such as remote desktop access, patch management, Thomson Financial-SmartStation software installation and Configuration, Cisco and Juniper Switch installation/replacement, Citrix, Kontiki, NetOp, Rhumba, RightFax, Snagit, WebEx, Oasis, Microsoft Office, Microsoft Office Communicator, SoftPro and Falcon Risk Management applications, Matrox Dual/Quad monitor setups, data conversion, Blackberry and Palm desktop synchronization, and more.
• Evaluated, owed and disseminated critical project information as well as provide subject matter expertise on all related network, hardware and software applications.
• Executed, managed and monitored project performance using Microsoft Office including Visio and Project.
• Monitored and adjusted project variances to completion.
• Provided accurate scheduling and budget forecasts.
• Performed ongoing Earned Value Management.
• Confirmed work was done according to requirements.
• Indexed and archived project records.
• Updated internal SharePoint knowledgebase.
• Documented lessons learned with management stakeholders.

Confidential

Network Desktop Consultant

Supported the Dean's Office of Medical Education and Student Affairs under the aegis of the School of Medicine Information Technology Services Department.

• Hands-on team lead and network administration and Support of Microsoft Windows 2000/2003 Enterprise Domains with separate administrator credentials in Healthcare and academic university setting of more than 2 thousand PCs and Apple computers as well as PDAs and so forth.
• Supported client/server wide area networks WAN and applications.
• Support duties include: MS Windows Systems/Application Server Administration including install/add/change/configure/break/fix repair of server, desktop and notebook computers on Microsoft Windows AD based domains connecting to the wide area network WAN .
• Administered backup/restore end-user and file server data as required.
• Configured backup software to include/remove network attached data sources.
• Monitored, configured and reset via manual/web/serial com port: Cisco Catalyst 6500 Series FWSM layers 2-7 and Cisco 7200 IOS release 12.2BC, Linksys Wi-Fi and Broadband, Hewlett Packard, Juniper and Foundry Network switches, routers, hubs and print servers.
• Added/modified/removed end-user computer group policy objects with Microsoft Active Directory. Trouble-shoot Exchange Server clients.

Confidential

Lead Network and Project Support Engineer

• CompuCom in a partnership agreement with IBM via GE Capital was contracted to perform a nine state conversion of South Trust Bank branches to Wachovia.
• This project consisted of enabling Wachovia:
• Acquired, deployed and managed bank branch data center hardware and software assets at planning, execution and monitoring phase s .
• Provided excellence in end-user support amongst managed resource, bank branch tellers, platform workers and other project stakeholders.
• Implemented enterprise solutions consistent with federal government FDIC .
• Adopted industry standard platform technology and Wachovia organizational directives from the communications bridge in Charlotte, NC.
• Performed a transparent end-user roll-out of Microsoft Windows applications and products on desktop and notebook computers utilizing a CDROM and PXE network based overlays and Symantec Ghost.
• Systems/Application Server Administration and Management of installations and configurations of high-speed Microsoft Windows enterprise servers and PCs while taking a strong lead role in Windows Server Administration and Network Administration Services assigned to South Trust/Wachovia bank branches after hours including Wachovia held mortgage and investment companies.
• Installed and configured Microsoft Windows 2003 Servers including Desktop support, WAN IT administration and VoIP across assigned northeast and southeast regions.
• Onsite technical administration of desktops, Cisco 7900 Series IP phones and Cisco Catalyst 7200 Series IOS release 12.2BC routers and 3500 Catalyst series switches, ATM Machines secure network connectivity, ITU-T G.807 ASTN standards, Frame Relay, DSLAM Configuration, FSB Panels, Punch-Down Patch Panels, VoIP, signal waveform amplification and attenuation and UPS that required installs, Visit-1, Visit-2 and bank branch decommissioning.
• Supported Regions include: Georgia, North Carolina, South Carolina, Alabama, Virginia and Texas. All regions required daily high-speed connectivity to main communications facility in Charlotte, North Carolina.

Confidential

Technical Support Engineer

• Exodus Computer Technology provides multi-tiered network administration support from light to complex time-consuming computer network and desktop support incidents for small to medium and large sized companies including OS and application configuration fixes.
• In addition to the foregoing, enterprise database/web storage including day-to-day documents, data and images.
• Developed numerous client web portals utilizing HTML, DHTML, JavaScript, Macromedia Studio MX: Dreamweaver MX, Coldfusion MX and Flash MX.
• Performed duties in a project lead role structuring project definition, content acquisition, and timeline measures based upon project dynamics and deliverables.
• Departmental reporting and project budgeting including customer relationship management to support professional values and streamline efforts for lean utilization of development and productivity assets.
• Internal Intranet structuring including host services, IIS load balancing for clients including control panel functions.
• Projects completed on time or ahead of schedule with clean background valid driver's license.
• Connectivity: Can resolve all network connectivity issues ranging from: Dial-up modem, DSLAM, Cable, T1, T3, OC3, ATM, frame relay, workgroup or domain desktop connections by utilizing common command line tools such as Ping, IpConfig, Netview, Tracert and PathPing and resolving startup issues with MsConfig.
• Configuration maintenance of IIS and Windows Media Server.
• Utilized unicast and multicast methods of transmission for custom .asf playlists.

SKILLS

• Project Management PMBOK : PMI Knowledge and Process Groups: Integration, Charter, Scope, Time, Cost, Quality, Human Resource, Communication, Risk and Procurement Management and Stakeholder Management.
• TCP/IP: OSI Model, Architecture Layers, Telnet, FTP, SFTP, SMTP, DNS, RIP, SNMP, TCP, UDP, IP, Ethernet, Token-Ring, Frame-Relay and ATM
• Windows Server 2K3/8/12: AD, DHCP, DNS, FTP, GPO, IIS, Login, TCP/IP, Security and RAID.
• Windows Media Services: ASX, Audio/Video Edit, Effects and transitions: Compression, Gate, Delay, Reverb, Stream, Play list, wma, wmv, mov, asf, aif, wav, mp3, logging.
• Linux Server Administration: Fedora and Red Hat Linux Enterprise, GNOME3, BASH Script Control Structures , SELinux, xinetd, PAM, YUM Repository Package Manager, Cron, LAMP Linux, Apache, MySQL, PHP , OpenSSH, FTP, SFTP, VSFTPD, SendMail, LDAP, NFS, Samba, DNS, IPTables, Apache Web Server, Cacti.
• Microsoft .NET Framework: VB, C , Object-Oriented-Design OOD , Component-Object-Model COM .
• Windows 2000/XP/Vista/7/8/8.1: OS Deployment, Configuration, Patch Management, Malware and Antivirus.
• Microsoft SQL Server: DB Creation/File/Field Index/Web Server Maintenance, Manage Clients
• Exchange Server 2007: Installation, configuration, add/remove/change accounts and trouble-shooting
• Active Directory: OU, GPO, SSL, Domain/Forests/Trees, WAN Topology
• Terminal Emulation: Terminal Server, TCP/IP, IBM 3270 Emulations, Thin Client-Wyse Winterm.
• MS Office Suite 2007, 2010: Word, PowerPoint, Excel Publisher, Access, Visio and Project.
• Adobe Creative Studio 5 CS5 : Photoshop, ImageReady, InDesign, Bridge, Illustrator, Dreamweaver, Captivate, Presenter, Premiere, Acrobat, ExtendedScript, Adobe Connect.
• CSS XHTML : Strict/Transitional/Frameset, Text/Box Properties, Layout
• Media/Document Research: Accessibility, Shareable Content Object Reference Model SCORM , Infomapping, Docutools, Instructional Design, Screen Capture, Lead Video Production.
• Major Airport Access: Within 2.5 mile proximity of Hartsfield-Jackson Airport Terminals.