Objective:

To secure a rewarding position within an Enterprise environment where my experience in System Administration will be of value to daily operations and to organizational objectives.

Relevant Proficiencies:

Hardware:

Industry Standard workstations and laptops, Dell PowerEdge Servers, HP Compaq DL Series Rack Servers and BL Series Blade Servers, HP c7000 Blade Enclosures, NEC and Avaya PBXs, Cisco IP Telephones, Gateways, Routers and Switches, Compellent Storage Area Networks, Dell EMC SANs, and APC UPS and Network Monitoring Tools.

Software:

Microsoft Office 2000/XP/2003/2007, Microsoft Exchange Server 2000/2003/2007, Microsoft Windows Active Directory/ DNS/DHCP/Group Policy Object Services, Microsoft SQL Server 2000/2005, Microsoft Systems Management Server 2003, Microsoft Windows Server Update Services, Microsoft Windows Terminal Server, Symantec Enterprise Vault, Symantec Antivirus Enterprise Edition, Symantec Enterprise Ghost, VERITAS Backup Executive, ARCserve Backup for Windows, Altiris Client Management Suite, Cisco Unified Communications Manager, Cisco Unity, Cisco Unified Contact Center Enterprise, VMware ESX Server 3.x and 4.x, and WebSense Content Filtering Software.

Operating Systems:

Microsoft Windows 95/98/NT/2000/XP/Vista/7, Microsoft Server 2000/2003/2008

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

• Responsible for system implementation, system operation, and performance monitoring for more than 35 servers within the Memphis District.
• Responsible for the customer support of several hundred users within a Windows Server 2003 and Microsoft Exchange 2003 environment.
• Manage, maintain, and troubleshoot backup services for more than 35 servers utilizing Symantec Backup Exec v12 for Windows.
• Manage and maintain the Active Directory Infrastructure for the Memphis District Headquarters within multi-level domain/forest environment.
• Manage and maintain the Microsoft Exchange 2003 servers within a clustered environment for the Memphis District.
• Manage and administer server infrastructure to ensure security and functionality, installing software and security updates and maintaining applicable server logs in accordance with established DOD Information Assurance policies.
• Manage and administer Dell EMC SAN infrastructure for the Memphis District.
• Manage and maintain a VMware Vsphere ESXi 4 infrastructure to include deployment of hosts and VM creation.

Confidential

Systems Administrator

• Responsible for system implementation, system operation, and performance monitoring for more than 50 servers within the Mississippi Valley Division and Vicksburg District Headquarters.
• Responsible for the customer support of several hundred users within a Windows Server 2003 and Microsoft Exchange 2003 environment.
• Managed, maintained, and troubleshot backup services for more than 50 servers utilizing ARCserve Backup for Windows.
• Managed and maintained Active Directory Infrastructure for the Mississippi Valley Division and Vicksburg District Headquarters within multi-level domain/forest environment.
• Managed and maintained the Microsoft Exchange 2003 servers within a clustered environment for the Mississippi Valley Division and Vicksburg District Headquarters.
• Managed and administered server infrastructure to ensure functionality, installing software updates and maintaining applicable server logs in accordance with established DOD Information Assurance policies.
• Manage and maintain a VMware Vsphere ESXi 4 infrastructure to include deployment of hosts and VM creation.

Confidential

Systems Administrator

• Designed and installed an updated Disaster Recovery Tape Backup Plan using Symantec Backup Exec v12.
• Responsible for installation, upgrades and maintenance of information system resources for the company.
• Managed and maintained customer facing Apache web portal with a MS SQL 2000 back-end, for Challenger CME computer based training solution.
• Managed and maintained the Microsoft Exchange 2003 server environment for the organization.
• Managed and maintained network and server infrastructure, and patch management solutions.
• Managed and administered server infrastructure to ensure functionality, installing software updates and maintaining applicable server logs.
• Developed and maintained software and security patching solution for Challenger's information security resources.
• Responsible for the planning and system implementation of all network and server resources for the company, keeping abreast of technological advances and informing management of possible advantages to the company.
• Managed the Technical Support Staff, providing product based technical support to both internal and external customers.
• Advised management on network and server infrastructure security and life cycle management.

Confidential

IT Administrator

• Responsible for installation, upgrades and maintenance of information system resources at the Memphis Distribution Center.
• Designed and implemented a Departmental IT Knowledge Base using Altiris Help Desk Solution.
• Designed, tested, and implemented Enterprise wide OS images and software installation packages utilizing Altiris Deployment Solution.
• Responsible for meeting with local vendor representatives to discuss new hardware implementations and upgrades.
• Solely responsible for all desktop support at the Memphis Distribution Center, with a user base that tripled during my tenure.
• Managed the installation and configuration of two HP c7000 Blade Enclosures with Proliant bl460c and bl685c blade servers.
• Managed a Cisco Unified Contact Center Server to include a migration from a San Diego based solution to an additional solution housed in Memphis that provided redundancy and failover capabilities for both locations.
• Designed and implemented a Disaster Recovery Tape Backup Plan for the Memphis Distribution Center using ARCserve Backup for Windows.
• Managed all IP Telephony requirements using Cisco Unified Communications Manager and Cisco Unity Voice Messaging.
• Implemented an automated process for creating external Global Address List contacts utilizing scripting technologies that reduced errors and increased productivity.
• Designed and implemented server monitoring solution to include cross-site connectivity using GFI Network Server Monitor.
• Designed and implemented Microsoft Windows Server 2003 Group Policy Object strategy for the existing network infrastructure.
• Managed clusters, hosts, and VMs using VMware ESX Server 3.x.
• Managed a Compellent SAN infrastructure for the Memphis Distribution Center, to include cross-site replication and disaster recovery.
• Managed users and cross-site connectivity on a remote Windows Server 2003 Terminal Server
• Managed and maintained a Windows Systems Management Server 2003 infrastructure used for application of Microsoft Software and Security Patches.

Confidential

PC LAN Specialist

• Responsible for installation, upgrades and maintenance of information system resources.
• Developed strategies and documentation to successfully educate and train the user community on new and existing technology.
• Responsible for Help Desk support in a Windows 2000/XP environment.
• Responsible for troubleshooting and resolving various network issues, and taking a proactive approach in the support of a Microsoft Server 2003 network.
• Designed and implemented Windows Security Group strategy for WebSense content filtering for the entire organization.
• Ensured compliance with SHSM's Information Security Policies and provided technical expertise in the development of those policies.

Confidential

Desktop Support

• Performed End-User support for Student Affairs utilizing Windows NT, Symantec Ghost and ARS.
• Facilitated user/server management in a Windows NT environment.
• Maintained and repaired various PC systems with a wide range of hardware and software specifications.

Confidential

Programmer Analyst Intern

• Performed application development using Oracle 8i and Oracle Developer tools.
• Facilitated the conversion of Oracle Application Server 4.0 applications to an Apache Web Server.
• Utilized PHP in Web-based application development.