Architect Resume
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SUMMARY
- Avaya Solutions Architect and Telephony Strategies
- Extensive history of Avaya and Confidential engineering in BPO space where environment was ever changing.
- Proven track record of stability and forward thinking design. Experience with cloud platforms CCaaS
- Genesys PureCloud and InContact Cloud, Designed and configured Users, ACD and Call Routing scripts in both platforms
PROFESSIONAL EXPERIENCE:
Architect
Confidential
Responsibilities:
- Added stability to existing Avaya platform and Audiocodes SBC
- Designed, installed and configured Avaya 6.2 system on VMware. Redundant for all services including dual role CMS.
- Management and development of the telephony team
- Designed, installed and configured two additional instances of Avaya 6.3 on VMware
- Negotiated all maintenance and purchases contracts
Confidential
Call Manager
Responsibilities:
- One of earliest customers to install Avaya on VMware
- Consolidated three separate Avaya instances into one managed session manager core
- Installed from scratch two additional 6.3 Avaya instances
- Installed and configured Audiocodes Mediant 4000 SBC
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