OBJECTIVE:

Seeking position promoting growth in challenging environment, allowing my outstanding leadership, communication skills and proactive ability to be utilized to its maximum potential.

PROFESSIONAL EXPERIENCE

Confidential

Systems Intelligence Engineer

• Collaborate with various teams to Design, Deploy and Implement TSG monitoring strategy of Windows and Unix based Applications
• Perform performance troubleshooting, monitoring/diagnostics tools installations, configuration, and custom tool systems integration
• Provide application support across various tools and automate tasks using various scripting languages
• Work with business organizations to establish and track performance standards SLA's
• Manage application problem management and resolution process across all the application management life cycle stages
• Follow Change Management Process to Perform upgrades and patching for multiple supported applications and servers
• Provide business-centric dashboard views to end business users using performance and business activity monitoring tools
• Execute Quick Test Professional and Performance Center LoadRunner scripts for Load Testing
• Create complex SQL queries to extract data and compile reports using crystal reports against SQL and Oracle Databases
• Support multiple applications including HP Diagnostics, SiteScope, HP OpenView, Application Performance Management BAC , Reporter, Performance Manager, HP Performance Center, and Quality Center in QA and Production environments

Confidential

Infrastructure Support

• Support Global Infrastructure Network, systems, applications, firewalls using HP Openview
• Perform level 2 3 troubleshooting, problem resolution and escalation if required on various computer systems and platforms
• Support an array of hardware software, including Linux, Windows, Unix, and network devices
• Order, repair, replace and configure new hardware devices and software
• Monitor Remedy ticketing system and own problems through full lifecycle
• Responsible for keeping accurate and up-to-date backup files on computer network
• Maintain user group security policies, Identity revalidations and file permissions

Confidential

Systems Administrator IT Specialist

• Researched Technical Problems Resolved and determined root cause analysis per service level agreement in QA and Production environments
• Designed, implemented, performed analysis, system integration and testing
• Managed Information Service Systems, including needs analysis, research, design, testing, quality control, deployment, training, and administration services
• Advised and coordinated the development and execution of end-user test plans for new programs and updates to existing systems
• Designed, developed and implemented Microsoft Access Databases per customer requirements
• Attended regular meetings with Customers and Directors to architect new Application Releases

Confidential

Account Focal

• Developed knowledge on client tools, processes and applications
• Built and maintain relationship and collaboration between account team, client and delivery team
• Managed delivery, coordinate incoming rests and outcome deliverables
• Translated Customers' needs into effective and improved technical processes and solutions by coordinating resources from associated IT Departments
• Gathered Customers' requirements and acted as liaison between respective groups

Confidential

Systems Management Integrator Professional

• Monitored and Supported Problem Change Management Database, Service Request Database and proactively drove closure to technical issues in QA and Production environments
• Maintained user group security policies, Identity revalidations and file permissions
• Configured and tuned DB2 and SYBASE databases for optimal performance
• Executed various tools and applications to perform troubleshooting with IIS
• Designed, Implemented, performed system integration and testing of entire Infrastructure for IBM Helpdesk Ticketing System
• Built Bridges for two-way data communication between unalike systems using XML and JAVA
• Planned, created and executed test scenarios and test scripts for system modification
• Wrote scripts to query and extract customer data from SQL, Sybase, and DB2 databases using DB2 Connect and Crystal Reports
• Supported server applications for several Customer Accounts Email Gateway, Application Server, XML Bridge Server, Notification Monitor, WebSphere, ManageNow Server, Crystal Reports Server
• Supported MVS on System/370 and System/390 Mainframe in UNIX environment
• Performed Upgrades and patches to Microsoft NT Servers in test and production environment

Confidential

Helpdesk Support I

• Monitored and performed problem determination on complex mainframe systems and applications
• Resolved connectivity issues with printers, routers, hubs, and switches
• Performed password resets for forgotten passwords and violated security procedures

Confidential

IT Technician

• Installed and configured operating systems in a network environment, Windows N/T, Windows
• 95, Windows 98
• Responsible for overseeing company's network connectivity migrations
• Replaced and configured hard drives, RAM, network interface cards, and disk drives