SUMMARY

• Over 11 years of IT Industry experience in Windows Administration, Primarily in a production and development environment with a multiple skills of Active Directory, VMware, Citrix, RDS. Managed over 5000 servers
• Worked Extensively on Various Quest Products QRMAD, ARS, QMM, QGPT
• Installation, configuration and administration working knowledge on Window 2008 R2/2003/2000 servers and Exchange 2003 servers at single or multi-level domain platforms.
• Having 7 years of progressive experience as Systems Administrator in Microsoft Windows 2000/2003/2008 Servers, Exchange 2003,2007 Server ,Exchange Power shell, Windows 2000 Professional, Windows XP ,Windows vista, Citrix, RDS windows 2008
• Strong Experience in ACTIVE DIRECTORY, VMware ESX 4 .1, GPOs, DNS, DHCP, File Print Server, Clustering in widows 2000/2003/2008.
• Experience and Familiar with Virtualisation technologies like installing, configuring, administering VMware ESX 3.5, 4.1. Created and managed VMs virtual server and also involved in the maintenance of the virtual servers.
• Root level understanding of networking concepts, IE. Configuration of networks, router configuration and wireless security, Content Filtering and routing in LAN/WAN, Ethernet Port, Patch Panel and wireless networks.
• Experience in Microsoft Office Suite, Open Office, Outlook and Printer networking.
• Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner highly motivated with excellent organizational and analytical skills.
• Expertise in Installing, upgrading, migrating troubleshooting of Window 2003/2008 server Professional in different hardware including HP, Dell, Compaq, IBM etc. Strong knowledge on Various RAID
• Excellent analytical, troubleshooting, problem solving and time management skills.
• Consistent Communication Skills: Reported in a clear, concise, and thorough fashion, simplifying difficult concepts and developing concrete terms for abstract ideas while increasing accuracy.
• Worked on Active directory migration Projects for 3 Customers, two mergers and one converting multi domains to single domains
• Worked on Data center Migration from One Location to Another location for about 700 servers

TECHNICAL SKILLS

• OS Enterprise Apps Windows 2008/2003/2000 Server, Exchange 2003 server, System Center Configuration Manager 2007 SCCM 2007 , Symantec Antivirus, VMware ESX 3.X, 4.X, 5.X
• Backup Software: Net backup 4.5 Data center Edition and Backup EXEC9.0 etc
• Desktop Technologies Windows NT/2000/XP/VISTA/win7, Microsoft Word, Excel, Access, Power Point, Front Page, Visio, Internet Explorer, Mozilla Firefox, Scanners, Desktop and Networked Printers.

PROFESSIONAL EXPERIENCE

Confidential

Role: Technical Lead Windows, VMware, Citrix People Manager for SQL and Oracle

Responsibilities:-

• Administration of Microsoft Exchange Server 2010 and 2007 Windows 2003 and 2008 Active Directory.
• Maintaining Active Directory with 6000 user accounts 900 Windows servers
• With exposure to ESX 4 .1 VMware Technology Key Role as Windows Administrator approvals for any kind of change related to Software and Hardware.
• Managing and maintaining File Servers, Domain Controllers, Share Scan servers and Print Servers
• Installation and Implementation of Windows server 2003 2008
• Creation Deletion of user's, Delegation of Rights, Security Groups, Distribution Groups , Working on L3 trouble tickets
• Handled the Data Center Migration from Two different Location
• Heading as a SPOC for the Wintel Server Migration for Data Center
• Migrated 450 Server approximately in three Phase
• Worked with Project team for complete Project Transition Migration
• Interacting with Client and Service delivery
• Handling Daily and Weekly Service Delivery Issues
• Handling Operational Technical Issues across Multiple Tracks
• End to End Active Directory Support
• Schema Update for SCCM and schema update for exchange done
• FRS trouble shooting
• Patch Management through SCCM 200 R2
• Managing Group policy at forest wide and Domain wide
• Managed AD using Various quest tool Migration manager, RMAD, etc
• Review Meeting with Hardware and OS vendors
• Review Meeting with Client on the SLA on Monthly Basis
• Participating New Design Plan calls for the new Enhancement
• Participating on Budgeting calls for the New Enhancement
• Involved in Design Implementation SCCM 2007 R2
• Managing the SCCM 2007 for the servers
• Generating reports on SCCM 2007
• Worked on HP Software Update Manager SUM
• Working on HP System Insight Managements SIM
• Managing VM ware infrastructure
• Creating VM's
• Creating resource pools
• Creating app pools
• Worked on NFS data store, SAN data store and SCSI data store
• Managed Vfoglight application for VMWare
• Managing the V-ranger for the VMWare backup devices
• Managing 120 ESX host
• Managing Vcenter
• Managing VDI
• Moving Data store and VM's, SV motion
• Handled ballooning issues
• Managing snapshots, Clones, Task, Alarms, inventory objects
• Configuring Virtual switches, Storage adapters, VMNICs
• Managing the V-center Groups and Permissions, delegating permission

Confidential

Role: Infrastructure Analyst

Role: Principal Infrastructure

Responsibilities:-

• Handled the Technical Active Directory practice for the Outsourced Projects.
• Maintaining Active Directory with 60000 user accounts 1200 Printers for Various Customers
• Mainly supporting the AD and Wintel hardware like HP and DELL, Handling Complete Infrastructure services of our Client 4000 Servers 150 DC's, Multi Domain Environments Handling Multiple Clients.
• With exposure to ESX 4 .1 VMware Managing Various tasks on VMware
• Creation Deletion of user's, Delegation of Rights, Security Groups, Distribution Groups.
• Planning ,Implementation and Administration of Windows Active Directory
• Worked on the Migration project for the Harris Bank, when Harris bank was Taken over by the Bank of Montreal Chicago
• Work on the Migration project for the Bear Stearns Bank when it was taken over by the JP Morgan and chase New Jersey
• Worked with Bank of Mandri for the VDI Solution for the Due Diligence Indonesia
• Includes Designing and Planning of the System Upgrades
• Resource allocation by planning the shift roaster on Monthly Basis
• Assigning tickets to appropriate team members
• Ensuring resources are available as required by the client for the special outage and changes
• Conducting Team status meetings
• Attending Meeting on weekly basis with the support teams
• Attending Monthly Vendor meeting with the Vendors, Presently handling HP DELL Meetings
• Participating in the new build Meetings
• Member in Change Advisory Board
• Level 3 escalation on AD, Replication, GPO, Etc
• Escalation point for customer
• Ensure Response time for the SLA
• Capacity Planning on File and Print Servers
• Handling Major escalation and outages and providing the sufficient resources
• Seize FSMO Roles, Transfer FSMO roles etc
• Maintaining the Inventory list using the Tivoli Inventory
• Handling Migration Meetings
• Meeting with the Vendors like HP DELL
• Designed Implemented Quest Recovery Manager for AD
• Implemented Quest Migration Manager
• Worked on Quest Active Roles servers
• Worked on Quest GPO Admin Tools
• Worked on Quest Spot Light tools
• Preparation of BCP DR plans
• Managing VM ware infrastructure
• Creating VM's
• Managing the V-center Groups and Permissions, delegating permission

Confidential

Role: Project Engineer

Job Profile:

• Worked for the NESTLE supporting the Europe Region as the Windows Server Analyst Supporting Windows 2000 2003 administration for about 4500 Server 220 DC's in Europe alone for both O/S and Hardware
• Management and maintenance of replication schedule
• Administration of Active Directory for infrastructure components and users
• MS Exchange 2000/2003 administration
• Site configuration and maintenance
• DNS and DHCP provisioning
• Global Infrastructure support and organization
• Continuous Improvement
• Drive continuous improvement of processes and productivity
• Delivery of projects using out-tasked services as much as possible on time and quality
• Quality of deliverables measured through reported incidents in markets
• SLO achievement for incidents, requests, problems and changes
• Change management compliance
• Downtime of applications
• User / Group management and administration
• Restore - AD Security - Schema, - Global Catalog, FSMO management - Sysvol / FRS management and optimization
• Authentication Protocols Kerberos
• Active Directory performance optimization
• Administration of Users, Groups
• Print and other AD objects Exchange
• Handled Extensively hardware calls on DELL Server PE2500, PE2550, PE2600, PE2650, Etc
• Handled Extensively HP Server ML350 series, DL380 Series
• Worked on MSA storage on HP and PV 220s on DELL, SAN Series IBM, and EMC etc.

Confidential

Role: Systems operations Lead Specialist

Job Profile:

• Ensuring the backup on daily basis and weekly basis
• Solving the problem based on tickets
• Worked on IBM Manage Now,ESM,NRCPMA,Remedy,TCM Technical Change Manager , DPU these are the problem and change management tool used by IBM for the customers
• Ensuring all my team members are clearing tickets in given SLA time
• Providing 24X7 Datacenter Support for Europe Support
• Interacting with the On Site LTS for the veritias robot H/W problems
• Problem solving and bug fixing through the RIB card and RSA cards
• One of the Key People in the Migration of Project from UK to India, for the Indian Team.
• Also Worked with various backup S/W like Veritas Backup EXEC 9.0

• Creating Policy for the Veritas backup
• Scheduling of Policy for the backup
• Ensuring the Policy were running successful on the scheduled time with no failures
• In case of failure analyzing the root cause
• Creating user id for the Europe Domain and maintaining those id's
• Interaction with the UK Client on Daily Conference call and Solving their Query relating to the Support Provided
• Daily server Health check on all Windows servers
• Updating the report status to the Duty Manger on daily basis, and weekly service issues.
• Daily system audit of security log
• Creating Policy for the OU based on customer requirements
• Configuring the RAID server, and rebuilding of RAID servers
• Managing and Scheduling of Backup for the clients in the data center and in the Europe Markets on daily basis through Veritas Net backup Data center

Confidential

Role: System Administrator

Job Profile:

• System administration for the local office
• Backup for the data base and
• Backup for the Exchange 2003
• Configuring Maintaining Firewall Watch Guard
• Configuring Maintaining Router Toshiba,Linksys, Watch Guard
• Configuring VPN for the India and US office
• WAN administration for the US clients, Daily back of data base, Mail servers, etc
• Installing and configuring of MS-Exchange 2003
• Main area is to advice our CTO on the Procurement of New Hardware
• Leading a team of three people
• MS-Exchange backup and restoring on Disaster recovery for the US clients
• Mainly working on the wan and VPN technologies
• Installing and Configuring the Wireless LAN
• MS-SQL data base backup and restoring on disaster
• Configuring the POP3 and Exchange mails for the users over US and India through WAN and LAN
• Installing and configuring of Watch Guard for the US clients over WANKeep client servers at minimal downtime during server crash and Outlook client outlook web access running in the least possible time

Confidential

Role: Customer Support Engineer/Product Support Engineer

Confidential

Role: Customer service engineer