PROFESSIONAL SUMMARY:

• IT professional with over 20 yrs. experience in System Admin, Network Admin, Level 1 - 3 Support, diagnosis & correction of computer hardware & software along with installation of network communications.
• Installed and set up Microsoft OS products ranging from Windows 3.1 to Windows 10 as well as server products ranging from Windows Server NT4 to Windows Server 2012 R2. Experience with Linux RedHat, Ubuntu and MacOS X (10.9). Older experience with Unix / HPUX
• Have either supervised or been a team member for numerous Windows 7/10 upgrades / migrations since 2009, totaling over 9000 upgraded units in the past 9 years, utilizing USMT, SCCM, Marimba, LapLink PC Mover Express and others.
• Administrative functions with SCCM 2007, 2007SP2, 2012, 2012R2
• Utilized MS Exchange for deployments of Outlook 365 (Hybrid & DirSync), and Office 2003/06/10/13/16
• Utilized MS Active Directory forests, domains, sites, organizational units, and group policies in various capacities since 1998, Utilized NetIQ’s Directory and Resource Administrator (DRA) for same since 2013.
• Installed, setup, and troubleshoot products such as Symantec Endpoint Protection, Sophos Endpoint, Ghost v8.0, PGP Whole Disk Encryption, HP Data Protector, DataArmor and BitLocker.
• Updated Asset Management via Altiris, MS SQL, SCCM, Remedy & Marimba Lite.
• Comfortable performing SQL queries in large RDBs.
• Troubleshoot Citrix XenDesktop & Citrix XenClient installs, connections & applications.
• Experience with VMware’s vCenter Server infrastructure and support.
• Performed ticketing / order tracking with HP ServiceManager, Service Now, Remedy, MS Access and SQL
• Utilized Avaya / Aura Communication Manager to perform phone system adds, changes and moves.
• Remove, replace, deploy and program Avaya IP telephones as needed
• Generated reports using Crystal Reports 8 &12, and SSRS in SQL queries reports for same project.
• Extensive use of MSRDC, DameWare and LogMeIn Pro, LMI Central / Rescue for remote user support.
• Utilized PowerShell for scripting in several Windows environments ( ), Older experience utilizing Bash within UNIX ( ) and DOS ( )
• Continually updating and knowledge with CBT courses since 1992.

TECHNICAL SKILLS:

Operating Systems: Win 3.1, Win 95, Win 98, Win ME, Win 2000, Win XP, Vista, Win 7, Win 8.1, Win 10 Windows NT 3.1, NT 3.5, NT 3.51, NT 4.00 Windows Server 2003, 2008, 2008R R2 Linux Redhat, Ubuntu & Fedora UNIX - SVR3, SVR4.2, SVR5, UnixWare 7 v6Mac OS X - 10.9 Mavericks & 10.8 Mt Lion

Hardware: Cisco Routers and Switches; Confidential, HP, Toshiba & Lenovo laptops, desktops, and servers. Epson, Lexmark, HP & Confidential Printers, Zebra High Speed Printers, Bartec Scanners, Avaya and Genesys IP Phones, Advanced Blackberry, Android phones / tablets, iPhone/iPad support.

Software: MS Active Directory; MS Exchange, NetIQ Directory and Resource Administrator (DRA) v8.7, BMC Remedy 6, Marimba Lite, MS Office/Outlook 2003, 2007 & 2010, Internet Explorer 6-11, Panagon FileNet Viewer, IBM BOXI, WebSphere MQ 7.0, RSA/Asset Manager, Symantec Endpoint Protection, PGP Whole Disk Encryption, Backup Exec, Symantec Ghost 8.0, Adobe Acrobat 9, 10 & 11, Web Standard CS3, Juniper Networks, Citrix XenDesktop & XenClient. Lotus Notes R5, 7 & 8, Oracle 11g, Access 03/07, MS SQL R2/SAN, SQL Server, SSRS, SSAS, SUS/WSUS, xBML, PC SAS 9.2, Advantage Software Suite, Service Now, HP ServiceManager, HP Data Protector, Crystal Reports v12, MS RDC & DameWare, RNA Software, SCCM 2007, VBScript, PCMiler, LoadMax... just to name a few

Networking Protocols & Monitoring Tools: TCP/IP, DNS, Ethernet, HTTP, SMTP, SSH, FTP, SSL/TLS, VPN, MS Network Monitor v3.4

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Supervision, scheduling and for 8 L2/L3 Service Technicians for implementation of pilot program involving ‘MyTech Support Lounge’ kiosks at 2 locations. Mentor same on technical and soft skills where appropriate.
• Post service follow up and monitoring of end users to ensure client satisfaction.
• Analyze daily, weekly and monthly performance metrics to maximize personnel asset impact in desktop support and engineering support teams.
• Assign technicians as needed to deployment teams, remote user support, and to assist with GE Level 1 support
• Completed several short-term contract assignments as a Systems Admin. Network Admin, Desktop Support Engineer, Project Manager, and as a Microsoft Authorized Refurbisher ranging in duration from a few days to 6 weeks.
• Break / Fix for several companies such as Global Resources, SmartSource, Pomeroy and Peak Services.
• Short project for Experis as the Lead Migration Field Technician for the installation and configuration of desktop and laptop PCs and peripherals for the Manpower offices in the nearby Ohio area. VMWare infrastructure and support for 2 local small businesses’ file servers.
• Performed break / fix work, virus removal, backup, installations, migrations, and networking on a contract basis for several multinational corporations at various locations within the Ohio/Kentucky/Indiana area.
• Perform residential IT services. i.e. OS Upgrades, network setup, virus removal, backups, hardware upgrades, etc. for approx. 150 residential clients.

Confidential

Desktop Support Technician

Responsibilities:

• Desktop Support for approx. 1800 end users utilizing SCCM 2012 for patch and app deployment in a primarily Win10 over Unix environment.
• Asset Management for desktops, laptops, printers, ect.
• Assist System Administrators with software patching and migrations
• Imaging, profile backup and restore for hardware migration project (ongoing)
• Remove, replace, deploy and program Avaya IP telephones as needed

Confidential

Operations Engineer

Responsibilities:

• Site lead for 5-person Windows 7 Hardware Refresh project for approx. 2500 end users.
• Imaging, profile backup / restore, Active Directory and CDM for security and project management.
• Setup and maintain virtual server for migration and support tracking.
• Utilized SQL for end user, asset, and hardware tracking. Utilized SSRS, Crystal and Access for report creation.
• Scheduling, Asset Management, Mentoring, coordination with several cross functional teams and organizations within the EPA / Federal Govt. structure
• Prompt, effective and highly courteous Level 2 / 3 post deployment follow up with end users to address any technical issues, assist individual users with transition to Windows 7, and address any end user concerns and suggestions.

Confidential

Desktop Support Technician

Responsibilities:

• Temporary employee filling in while regular employee was on medical leave.
• Desktop Support, Hardware migration, Software Refreshes, etc.
• Remove, replace, deploy and program Avaya IP telephones as needed

Confidential, Blue Ash, OH

Operations Engineer

Responsibilities:

• Scheduling and supervision for 2 Refresh Technicians in proper Windows 7 imaging / OS X, backup and refresh procedures for 750 unit Windows 7 migration & 400 unit hardware refresh projects. Mentor Refresh Technicians’ efficiency and evaluate performance, offering suggestions where appropriate.
• Utilized PowerShell for writing scripts for Active Directory / DRA, Deployment and Asset Management functions.
• Final deployment to end users for all finished equipment, while ensuring end user satisfaction.
• Remove, replace, deploy and program Avaya IP telephones as needed
• Utilized MS Exchange for deployment of Office 365 (Hybrid).

Confidential

Operations Engineer

Responsibilities:

• Supervise team of 7 Migration technicians and 3 Help Desk Associate for AD/DRA migration and in daily operations of Windows 7 Migration of approx. 2400 end users. Assist with SCCM 2012 administration.
• Implemented / Migrated Sophos Endpoint Protection system to replace SEP system
• Responsible for scheduling, daily operations, end user migrations to Win 7 and Office 2013 projects.
• Oversee end user acceptance and resolve post migration issues. Report same to Project Manager.
• VMWare infrastructure and support.

Confidential

Deployment Site Lead Technician

Responsibilities:

• Supervised Windows 7 imaging and laptop / desktop / printer / MFPD deployments for Confidential (250-bed new construction hospital), with 7 imaging technicians and 7 deployment technicians.
• Responsible for configuring, troubleshooting and deploying mobile computer stations (Windows on Wheels - WOWs) for hospital nursing staff (approx. 750 units).

Confidential

Windows 7 Migration Specialist

Responsibilities:

• Migration project was completed 8 weeks ahead of schedule, and 40% under budget.
• Windows 7 Migration specialist for Toyota at their North America headquarters in Erlanger, Ky. with approx. 2400 end users. Migration project was pivoted to include Hardware Refresh for approx. 1500 users.
• Performed image administration, profile backups / restores, deployment, and following up with end users.
• Utilized PowerShell for batch scripting for deployments, migrations, refreshes and asset management
• Performed Level 2/3 support, administration of SCCM 2007/2012 on a daily basis for both projects.
• Utilized Service Now for ticketing functions. Remove, replace, deploy and program
• Remove, replace, deploy and program Avaya IP telephones as needed.

Confidential, Mason, Ohio

Technical Support Engineer

Responsibilities:

• Supervised the work of 4 Refresh technicians, 5 Field Support technicians, and provided Level 3 support.
• Supervised the planning, implementation, and day to day support for all Refresh and Field Support Projects for Confidential involving approximately 3500 end users
• Extensively used MS Active Directory during deployment and follow ups for asset mgmt and security.
• Remove, replace, deploy and program Avaya IP telephones as needed .
• SCCM 2007 Installation, administration and troubleshooting for Field Service dept.
• Extensively used MS RDC and DameWare for remote user level 2/3 support.
• Utilized Oracle 11g, Access 03/07 and SQL for relational database queries and additions.

Confidential, Blue Ash, Ohio

Network Technician

Responsibilities:

• Performed HP and Cisco Server/Rack commissions, decommissions and transfers at Confidential Blue Ash Data Center including support equipment such as Cisco switches and routers, modems, storage enclosures.
• Utilized HP Service Manager for software tracking and deployment.
• Installed cabling for same from wiring diagrams and blueprints.
• Installed, supported and usage of other products as specified such as HP-UX, Linux, Windows 2000, Windows XP SP3, Windows 7, Windows Server R2, SAMBA, DameWare, TCP/IP, RSAT, and Exchange Server.
• Utilized WSUS for server maintenance.
• Utilized Altiris, MS SQL Server and MS Access for several RDBS for Asset Mgmt.
• Prepared manifests for shipments to and from HP Eastern United States depots.

Confidential, West Chester, Ohio

System Administrator

Responsibilities:

• Responsible for day to day operations and provided Level 1-3 support for West Chester Data Center and other remotely supported locations (total 450 end users) with staff of 3 full time contractors. .
• Setup, installed & maintained new workstations using Ethernet and HIIPA compliant wireless connectivity.
• Responsibilities included: System Administration using Active Directory, hardware/software evaluation, deskside support, hardware replacement, software patches, updates, network troubleshooting, wireless troubleshooting
• Administer and troubleshoot Marimba, SCCM & Ghost images.
• Administer and troubleshoot MS Exchange Server 2003 & 07 & issues.
• Supervised upgrades, patches and migrations for Windows 2003 and 2008 servers using WSUS /SUS.
• Utilized MS SQL Server for asset management, security, and account management databases.
• Developed end user procedures to avoid release of Personal Health Information as well as restricted company documents.