SUMMARY:

• Highly capable System administrator possessing excellent technical skills wif 8 years of experience in the field of Networking/System Administration and strong knowledge in IT Management
• Innovative and exceptionally creative to foster ideas that impel the organization towards a result - oriented direction. Impeccable client management and leadership skills wif impressive professional-speaking abilities. Driven by new challenges and adept at adapting to any cultural and business environments.
• Merit in M.Sc Networking Professional including CCNA certified along wif 8 years of professional hands on experience
• Possesses 8+ years of experience in the plan, design, testing, implementation, operation, support and maintenance of LAN/WAN, VLAN, VPN networks. Strong knowledge in network/security/systems administration and systems support.
• Expertise in medium/large sized LAN/WAN design/configuration & implementation.
• Strong hands on experience on windows server based architecture including server 2008/2008R2/2012/2012R2/2016
• Vast experience in Active Directory, Office365 Administration and GPO.
• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas
• Quick learner and highly analytical team player wif aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions. Proven ability to grasp new technologies, both software and hardware. Proven ability to work under pressure and team environment. Fluent in English, reading, speaking and writing. Willing to relocate.
• Worked on various virtual platforms including Citrix, Vmware and Hyper V wif strong installation and administration skills
• Experience on Cisco Call manager, Cisco UCCX and Cisco PLM servers

TECHNICAL SKILLS:

Computer Applications: Browsers, Network monitoring tools, Microsoft Network monitor, Norton Antivirus, Trendmicro Office scan, Comodo firewall, McAfee, Solar Winds etc.

Operating Systems: Windows 7/8/8./10, Windows 2008/2012/2016 Servers.

Platforms & Servers: Active Directory, Office 365 administration, Azure AD and Compute

Networking: TCP/IP, DNS, LDAP, DHCP, RAS, Ethernet, Frame Relay, ISDNSwitching/Routing, Multicasting, Access Lists, VLAN, VTP/STP, IP v4/v6.

Virtual machine: VMware Vsphere 5.0/Workstation, Microsoft Hyper-V, Parallel Workstation, Citrix Xen server, Citrix Xenapp Server.

Network Devices: Cisco Routers 1700s/2500s/2600s/3700s, Cisco Switches 1900, 29503550, 3750, 4500,6500;

Routing Protocols: RIP v1 & v2, IGRP, EIGRP, OSPF, IP v4 / v6 Addressing.

PROFESSIONAL EXPERIENCE:

Confidential

Sr System Administrator and Team Lead

Responsibilities:

• Testing, identifying and diagnosing functionality errors and faults in systems and programming code wifin established testing protocols, guidelines and quality standards to ensure systems perform to specification.
• Identify and document causes of system malfunctions by troubleshooting and testing components of systems.
• Provided Windows and VMware server infrastructure installation, integration and maintenance.
• Involved in design, testing, implementation, operation and maintenance of the company's Active Directory and GPO platforms
• Citrix Environment support including Citrix Studio, Netscalar and Xencenter.
• Vmware vsphere installation and support, configuring DRS, HA and resource pools
• Windows Server 2003/2008/2008 R2/2012/2012R2 administration wif Active directory and MS Exchange 2007 along wif MSOffice 2007/2010/2013.
• Working on Cisco Unified Call Manager, Cisco Call Centre Express, Cisco Unified Attendant Console, Cisco PLM, Cisco Presence server and Cisco unity Server, including troubleshooting and installation of Cisco IP phone 7911,7942,7943,7943G, 8841 and 8845.
• Developing, conducting and providing technical guidance and .
• Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems.
• Analyzing system logs and identifying potential issues wif computer systems and advises remedial action plans and upgrades in the resolution of non-obedience wif standards found, via checking & reviewing of the processes.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Interact and negotiate wif vendors and contractors to secure network products and services.
• Establish connectivity and uptime service level agreements.
• Monitor system capacity to determine its affect on performance and recommend enhancements to meet new or changing network demands.
• Configure and troubleshoot servers, including e-mail, print, and back-up servers and their associated operating systems and software.

Confidential

Senior System Engineer

Responsibilities:

• Verity is a leading knowledge and business process outsourcing company. Verity provides financial services such as investment banking and Wealth/Asset management to private, corporate and institutional clients.
• Infrastructure Support for Verity
• Network (Information & Monitoring details Collection from UBS BT & Verizon, Routers, Switches, Nortel-PBX)
• Server Roles like (Active Directory, DHCP, DNS Monitoring for Verity Authentication Network)
• Thin Client, Thin-tops Support (Built, Convert to Domain, Check List Functionality)
• Support IT for Investment Banking Users (IB User use IT Infrastructure from London, Stamford, Singapore and other Locations)
• VDI’S has been published from London (Need to Monitor & Perform Maintenance Task)
• Support all the Application including Data Sources used by IB users on their published VDI’S
• Virtualized Application (Citrix Virtualization) Maintenance Support all the Application published on Citrix.
• Understand UBS Infrastructure to Support Desktop Virtualization, Application Virtualization & Core Application Support.
• Support users for their Day to Day IT Problems raised using Remedy Ticketing System, Chatting or Telephonic Request.
• Infrastructure Support for Verity (These are the Operational Users in Verity who use the Local Infrastructure)
• Centralized Management / Monitoring / Maintenance at Verity
• Support all the services provided on Local Infrastructure e.g. Installing, Configuring, Implementing DNS, Active Directory, DHCP Support Local Infrastructure Servers, Storages, Routers, Switches
• Support Virtualization Technology VMware, Citrix.
• Quality management following Proper process & Documentation for IT-Operation.
• On Call support maintenance for Verity.

Confidential

IT Support Engineer

Responsibilities:

• Involved in design, testing, implementation, operation and maintenance of the company LAN/WAN network in Windows 2003 Active directory in the company.
• CISCO router configuration using various routing protocols like RIP v2, EIGRP & OSPF. Also troubleshooting and configuring interfaces and configuration etc.,
• Controlling access to resources; Auditing access to resources; Authentication; Encryption
• Sharing Files and folders; Installing Applications; Storage devices; I/O devices such as printers and scanners; Server computers; Client computers Centralized management of the user desktop environment; Profiles; Policies; Scripts; Local system configuration.
• Provided Windows and VMware server infrastructure installation, integration and maintenance
• Disaster recovery methods such as backup and restore.
• Imparting client specific Hardware skills & Process to the BPO/ Contact Center.
• Managing the smooth functioning of the Center & building the Business development.
• Facilitating Hardware sessions, evaluating performance and generating reports of trainees as per client specific requirements and parameters.
• Providing support and specific feedback to Operations and Recruitment Teams.
• Administration and maintenance of company’s internal systems and database.
• Configuration and set-up of all new server systems required internally for the company’s activities.

Confidential

Network Administrator / Technical Coordinator

Responsibilities:

• Involve in design, testing, implementation, operation and maintenance of the company LAN/WAN network in Windows 2003 Active directory.
• Call-logging, resolution of incidents, queries and requests received via the telephone and email.
• Providing support for the following software and applications: Microsoft Windows XP / 2003, Symantec Antivirus, Basic CISCO router configuration using various routing protocols like RIP, EIGRP & OSPF. Also troubleshooting and configuring interfaces etc.,
• Responsible for troubleshooting and maintenance of PCs in computer science labs, and all office locations. Also, installing and maintaining software on PCs in all departments in the Company.
• Provided trouble-shooting support for Laptops, Desktops, Monitors and Audio Visual Hardware, Printers (USB, Wired and Wireless).
• Assist the senior network administrator in servicing and maintaining the network at its point of origin in the Company.
• Performs routine preventive maintenance on hardware and software
• Call prioritization and escalation of incidents and problems.
• Document network problems and resolutions for future .
• Administer and support various IP services such as DNS, DHCP.