Application Support Engineer Resume Sterling, VA - Hire IT People

SUMMARY

Professional Linux Support Engineer with 20 years of telecommunications support experience. Well - versed in being client focused with ability to adapt freely to diverse situations and changing demands.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential - Sterling, VA

Responsibilities:

Manage large-scale, mission-critical applications and systems including 24x7 monitoring, system and application maintenance, testing and patch installation
Responsible for acceptance and system readiness testing, executing vendor and service provider certification testing, and implementing software releases into customer test and production environments.
Perform system upgrades within Linux and AWS environments
Provided Tier II support application support for multiple business units within the organization
Managed instances on AWS cloud environment
Support Telecommunications Carrier Services Systems, automating processes and procedures to scale operations and eliminate errors from performing operations manually.
Partner with internal teams while taking initiative to implement and improve internal organizational processes and procedures.

Local Number Portability Support Coordinator

Confidential - Sterling, VA

Responsibilities:

Oversaw integration, testing, acceptance, certification, installation, configuration, operation, monitoring, maintenance, and troubleshooting of Confidential products and services.
Provided guidance for “next level” technical support for Confidential 's customer base covering networking applications and system disciplines.
Served as point of contact for the resolution of NPAC/SMS escalations and trouble reporting.

Network Associate

Confidential

Responsibilities:

Provided 24x7 monitoring of WAN/LAN systems and environment, application and database servers.
Responded to alarms in our Network Management System tool by validating system and network alerts.
Provided second-tier troubleshooting and technical support to installs, testing and repair issues.
Performed circuit and router configuration, working with customers, service providers and Telco's to implement installations and circuit turn-ups.
Monitored network performance and provided statistical reports for both real-time and historical measurements.
Provisioned secure ID tokens by using tools such as, Ace and Radius, for Confidential customers to allow secure access to the company’s network.