SUMMARY:

• A position allowing me the ability to analyze, evaluate and implement systems with a progressive organization, which will enable me to grow intellectually and professionally while utilizing my experience and skills.
• Committed to working with the computer/network/server until the problem has been corrected.
• Excellent team player, yet confident in my own technical abilities to work alone.
• Experience in troubleshooting a variety of computer/network/server problems.
• Skilled in quickly analyzing and diagnosing technical problems.
• Strong ability to communicate concepts and ideas to colleagues and superiors.
• Trained and skilled as a Certified Computer Repair Technician.
• Unique ability to adapt and learn quickly to various situations, new software, products and procedures.

TECHNICAL SKILLS:

Network Devices: Cat - 5, 6 & 7, Coaxial, Firewalls, Hubs, HP Jet Direct, LAN/WAN, Juniper Configuration, Network Cards, Routers, RSA, Servers, Switches, VPN and Wi-Fi.

Operating Systems: Apple OS 9 & 9.2 & OSX, Dos, Novell 4.x/5.x, Windows 3.x, Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows NT, 2000, 2003, 2008, 2012 & 2016 Server, Windows Vista, Windows 7, Windows 8 & Windows 10.

Peripherals: Familiar with peripherals, dedicated and dial-up telephone systems (T1, SIP and many others), digital cameras, disk drives, firewire, NIC, printers, modems, scanners, tape drives, USB & VoIP.

Software: Active Sync, Adobe Acrobat, Adobe Photoshop, AllWorx, Architectural Desktop, Avaya IP Softphone, BlackBerry, Exchange, GroupWise, HP Openview, Hyper-V, LANDesk, LogMeIn Ignition, LogMeIn Rescue, Lotus Notes & Sametime, Lync, Mainframe Emulators, MS BackOffice, MS Office 95 - 2016, NAVCE, QuickBooks, RDP, RSA, Secure CRT, ServiceNow, ShoreTel, SonicWall, Symantec End Point, Thycotic Secret Server, Touchdown, TrackIt, VMWare, Watchguard and various others.

Systems: Acer desktop & laptops, Compaq desktop, laptop & servers, Dell desktop, laptop & servers, Gateway desktop & laptops, Hewlett Packard desktop, laptops & servers, IBM desktop, laptops & servers, Toshiba laptops and various PC's and servers.

Utilities: Acronis True Image, Bomgar, Fluke LAN Meter, MS Active Directory, Norton’s Ghost, Norton’s Utilities, Partition Magic, PC Anywhere, PRTG, SolarWinds, Symantec End Point, Utimaco SafeGuard Easy, WinZip and various others.

EXPERIENCE:

Network/System Administrator

Confidential, Columbus, Ohio

Responsibilities:

• System Administration
• NetApp E2700 SANtricity install and maintain.
• Managed VMware 6.0 with 8 hosts & 120 VM's and 20 physical servers.
• Server supported (Windows Server ), physical server and VMware virtual servers.
• Deployed new virtual servers, and converted physical computers and server to virtual.
• Implemented two new Nimble CS1000 SAN’s.
• Migrated VM's off old SAN to new Nimble CS1000, set up snapshots on Nimble volumes, setup volume replication.
• Installed 10GBe cards in VM Hosts and servers.
• Network Administration
• Maintained all Cisco switches, ASA's and Wireless
• Cisco Switch WS-C3750X-48T-S, WS-C2960G-24TC-L, WS-C2960X-48LPD-L, WS-C2960+48PST-L, WS-C2960+48TC-S, WS-C, WS-C2960G-48TC-L, C3560X-24P, C2960S-48FPS-L V04, WS-C3750G-24TS, Cisco ASA 5515-X (active/passive), ASA 5512-X, ASA 5525-X (active/passive), Cisco AIR-CT5508-K9
• Configured and maintained Brocade BR A for Fiber Channel.
• Configured and implemented new Dell S4048T-ON 10GBe switches for servers, VM Hosts and linked to Cisco core switch.
• Monitored LAN and WAN for any issues.
• Provided network support.
• Got Resource Ammirati ready for IBM integration (Columbus, Chicago & NYC)
• Validate latest firmware, software patches to make items compliant for IBM Power9 conversion.
• Port scanning to determine what ports will be needed for IBM Power9 conversion. Moved servers into correct zones for IBM standards.
• Kept up servers with IBM's ITSAS patching.
• Created documents to keep track of cable labels, port numbers on switches, desk numbers with port numbers at desks, inventory of all servers, switches, network equipment, processes, warranty info and kept updated.
• Created Visio diagrams of server room (servers, NAS, SAN, networking) (MDF), Datacenter and networking closets (IDF's)
• Setup PRTG to monitor switches and wireless.
• Setup What’s Up Gold 2016 to monitor various items.

Network Engineer

Confidential, Columbus, Ohio

Responsibilities:

• System Administration
• Added new users and remove users in Active Directory and Exchange 2007.
• Maintained AD, DHCP, DNS and VLANS
• Upgraded backup server to Backup Exec 2014 and kept current on patches.
• Server supported (Windows Server 2003, 2008 & 2012), physical servers and VMware virtual servers.
• Managed VMware 4.1 hosts.
• Network Administration
• Monitored LAN and WAN for any issues.
• Managed FortiGate Firewall (200D) and deployed FortiNet AP’s (FAP-221C).
• Worked on project to add VPN connection between Columbus and Cincinnati.
• Provided network support.
• Supported VOIP phone system (Cisco) and implemented new IP Phones.
• Reconfigured Cisco Network Switches (3750, 2960, 2950 & SG300) for IP Phones, label ports and Wi-Fi AP’s.
• Projects
• Added VPN connection from Columbus office to Cincinnati Office
• Roll out of Cisco VoIP phones, added phones & users in Cisco Unified Call Manager and Cisco Unity
• Upgrade of Internet connection
• Remote VPN access
• Domain migration from ADL to corporate LSI
• Implemented corporate helpdesk
• Email migration
• New network drops to replace mini hubs and switches
• Created documentation with current IP’s, MAC addresses, severs, switches, switch port information and warranty information and Netbrain & Visio documents of the environment, fiber connections to other locations, internet, phone system, email migration directions, helpdesk and changing domain password for new domain.
• Provided Level 2 and Level 3 support for end users and outside vendors.
• Lead weekly status meetings.
• Worked with team in Cincinnati office to roll out new technology to the Columbus office.

Network/System Administrator

Confidential, Lewis Center, Ohio

Responsibilities:

• System Administration
• Added new users and remove users in Active Directory and Google Admin.
• Created group policy’s for domain.
• Deployed new virtual servers.
• Implemented new backup server, with Veeam.
• Implemented new SMTP relay with Google Business Account.
• Maintained Thycotic Secret Server.
• Server supported (Windows Server 2008 & 2012), physical servers and Hyper-V (2012R2 & 2008R2) and virtual servers.
• Updated WSUS and pushed out updates for Office and Windows to workstations and servers.
• Network Administration
• Configured iDRAC and Dell Open Manage Essentials.
• Monitored LAN and WAN for any issues.
• Managed WatchGuard Firewalls (XTM515) and deployed WatchGuard AP’s (AP200).
• Managed Main Office and Data Center locations.
• Provided network support.
• Supported VOIP phone system (AllWorx), and implemented new IP Phones.
• Reconfigured Dell Network Switches (N2048, PowerConnect 2848 & 3548) to be able to manage.
• Budget planning for the following years for hardware, software and support renewals.
• In charge of coordinating with vendors for demos, giving recommendations on new equipment, purchasing and quotes.
• Keeping documents with current IP’s, MAC addresses, severs, switches, switch port information and warranty information and Visio documents of the environment, fiber connections to other locations, internet and phone system.
• Provided Level 2 and Level 3 support for end users and outside vendors.
• Provided support for Kornit Avalance and Mimak printers.

Network/System Administrator

Confidential, Columbus, Ohio

Responsibilities:

• System Administration
• Added new users and remove users in Active Directory and Exchange 2010.
• Created group policy’s for domain.
• Deployed new virtual servers, and converted physical computers and server to virtual.
• Implemented new backup server and tape library, changed backup solution from BackupExec to Veeam.
• Implemented new SAN to get IOPS from between down to around on old EQL SAN.
• Implemented two new Nimble SAN’s.
• Implemented new VMware 5.5 hosts and migrated all VM’s from the old 5.1 hosts and decommissioned the old hosts.
• Managed VMware 5.1 & 5.5 hosts.
• Replaced all virtual 2003 servers with new virtual 2012R2 servers (Automate, FTP, Impact and Xerox ScanFlow Store).
• Server supported (Windows Server 2003, 2008 & 2012), physical server and VMware virtual servers.
• Setup NPS for RADIUS for secure network authentication.
• Updated WSUS and pushed out updates for Office and Windows to servers.
• Network Administration
• Configured and implemented new Cisco 1GB POE and Dell 10GB switches.
• Configured and updated DHCP (new scopes for IP Phones, secure wireless and guest wireless) and DNS (updated records for new routes and systems).
• Implemented a UniFi Wi-Fi system (secure and guest).
• Implemented a VOIP phone system, and worked with a team at OhioHealth to set up all networking and configured all IP Phones.
• Monitored LAN and WAN for any issues.
• Provided network support.
• Worked with our ISP on internet issues and firewall issues.
• Budget planning for the following years for hardware, software and support renewals.
• In charge of coordinating with vendors for demos, giving recommendations on new equipment, purchasing and quotes.
• In charge of project for office relocation, setting up new location with hosts, phone system, SAN, servers, switches, Wi-Fi and planning for the network drops.
• Keeping documents with current IP’s, MAC addresses, severs, switches, switch port information and warranty information and Visio documents of the environment, fiber connections to other locations, internet and phone system.
• Provided Level 2 and Level 3 support for end users and outside vendors.

Network/System Administrator

Confidential, Columbus, Ohio

Responsibilities:

• System Administration
• Added new users and removed users in Active Directory and Exchange 2010.
• Created group policies for domain.
• Managed VMware 5.1 hosts.
• Server supported (Windows Server 2003, 2008), physical server and VMware virtual servers.
• Network Administration
• Configured and updated DHCP (new scopes for IP Phones, upcoming project) and DNS (updated records for new routes and systems).
• Monitored LAN and WAN for any issues.
• Provided network support.
• Worked with the ISP on internet issues and firewall issues.

Onsite Support Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Administered, configured and installed HP Wi-Fi controller and access points.
• Added new users and removed users in Active Directory and Exchange.
• Created ghost images of desktops and laptops for roll outs.
• Created group policies for domain.
• In charge of projects.
• Provided Level 2 and Level 3 support for users.
• Provided support for Medical applications NextGen and SRS.
• Server support (Windows Server 2000, 2003, 2008 & 2012), physical server and virtual servers (Microsoft Hyper-V & VMWare).

Network Administrator

Confidential, Dublin, Ohio

Responsibilities:

• Administered and configured Wi-Fi.
• Administered Juniper, RSA, Remote Access and Cisco VPN.
• Added new users and removed users.
• Created PDF files for material for users and internal documentation.
• Created ghost images of desktops and laptops for roll outs.
• Involved with a project to move all internal and external users from our management company to internal supported systems over short time period.
• Provided backup support for my co-workers.
• Provided Level 2 and Level 3 support for field and internal users.
• Roll out desktops, laptops and servers.
• Server support (Windows Server NT, 2000, 2003 & 2008).
• Worked regularly with Ethernet topologies.
• Assigned tickets to appropriate assignment groups.
• Monitored Call Center for all Discover Card World Wide.
• Closed Tickets.
• Sent alerts and delegated people for production impacting problems.
• Provided Level 1 and Level 2 Support.
• Troubleshot problems with users to resolve the issue.
• Unlocked and reset password for user on various systems.

Network Administrator/Technology Coordinator

Confidential, Grove City, Ohio

Responsibilities:

• Added network security.
• Administered Windows NT 4 and 2000 servers.
• Configured ISDN for portable office.
• Created and implemented a migration strategy from Windows NT 4 Server to Windows 2000 Server.
• Created logon scripts and network drive mappings for all SHP employees.
• Created PDF files for materials.
• Found hardware and software solutions for the company’s needs.
• Installed and administered Active Directory.
• Made ghost images of computers for roll outs.
• Maintained WAN for 3 offices.
• Provided hardware and software support.
• Reconfigured IP schemes.
• Standardized all computers with the same software packages.
• Trained staff on Windows 2000 Professional and other applications.
• Worked with AppleTalk, DNS, DHCP, TCP/IP and WINS.

Network Engineer

Confidential, Westlake, Ohio

Responsibilities:

• Administered Microsoft Exchange and Proxy Servers.
• Administered MS Windows NT 4.0 and Novell Netware 4.11 networks.
• Experienced with a variety of Intel based servers, including Compaq, IBM and Dell.
• Installed and maintained MS Windows NT and Novell based networks.
• Intensive experience with IPX/SPX and TCP/IP protocols.
• Managed and provided tape backup strategies.
• Provided Desktop and Hardware support on Compaq, Dell and IBM Desktops and Laptops.
• Supported various software applications.
• Worked regularly with Ethernet and Token Ring topologies.