TECHNICAL SKILLS:

Systems Engineering

Systems Administration

Server Administrator

MCTS (Microsoft Certified Technology Specialist):

Microsoft Exchange Server 2007: Configuration

Windows Server 2008 Active Directory: Configuration

Windows Server 2008 Network Infrastructure: Configuration

WORK HISTORY:

Lead Systems Engineer

Confidential, New York, New York

Responsibilities:

• Responsible for architecting and managing Exchange and messaging infrastructure
• Planning, architecture, documentation, and deployment of new Exchange 2016 organization in new AD forest
• AD forest/Exchange organization migration:
• Planning and implementation of Quest Migration Manager for Microsoft Exchange and the Client Profile Updating Utility
• Testing and development of migration procedures and custom PowerShell scripts
• Documentation of migration process and training of staff to execute procedures
• Developed and documented procedures to migrate mail - enabled security groups, conference rooms, and shared mailboxes
• Daily migration meetings and status updates with migration team
• Planning, documentation and testing procedures to migrate the Office of the President from legacy Cyrus e-mail platform to new Exchange 2016 organization
• Daily management of legacy Exchange 2010 organization and new Exchange 2016 organization, including:
• Developing operational scripts for backup, reporting, monitoring, etc.
• Standardization of processes
• Planning migration from legacy Sendmail SMTP gateways to new Proofpoint or Cisco Ironmail platform
• Planning and testing migration to Office 365
• Tier III escalation support
• Staff mentoring

Sr. Messaging Engineer

Confidential, Jersey City, New Jersey

Responsibilities:

• Provided managed messaging services for clients ranging from 1 - 12,000 mailboxes
• Lead engineer responsible for onboarding of most new clients
• Lead several Exchange projects including Exchange 2013 migrations, datacenter migrations, Exchange 2013 specialized journaling recipient organization, etc.
• Managed many disparate products and technologies for message archiving/journaling, perimeter messaging security, load balancing, and monitoring; Including:
• Symantec/Veritas Enterprise Vault
• McAfee SaaS Email Protection
• Proofpoint Essentials
• Kemp Virtual LoadMaster AWS
• Science Logic EM7
• Custom in-house Observer monitoring product
• Supported and migrated environments on several different platforms including physical, proprietary virtual cloud, and Amazon AWS
• Developed several advanced Powershell scripts including a custom journaling/archiving solution utilizing AWS S3 buckets
• Created new standards regarding management, migration, documentation, and escalation workflow
• Provided tier-3 support for all clients, migrations, and integrations

Sr. Systems Engineer

Confidential, Newark, New Jersey

Responsibilities:

• Active Directory redesign and reorganization, including:
• New OU and GPO strategy and structure
• New Group structure and permissioning strategy
• Cleanup of highly-privileged groups
• Cleanup of stale objects such as computer and user accounts
• Planning and implementation of server consolidation strategy using Hyper-V and System Center
• Decommission Exchange 2003 servers in preparation for migration to Exchange 2013
• Redesigned enterprise backup strategy to use disk-to-disk-to-tape and recreated/consolidated all backup jobs using Backup Exec 2010 and multi-drive tape library
• Began planning upgrade to Backup Exec 2014
• Reorganized endpoint protection strategy using McAfee ePO 4.x and began upgrade process to ePO 5.x
• Reclaim and consolidate storage from various platforms including DAS, SAN, and NAS
• Migrate/reconfigure e-mail archiving/journaling storage using EMC SourceOne
• Migrate multiple branch office servers to new hardware using new build processes and permission design
• Relocate services and decommission legacy servers
• Assist migration/consolidation to SQL 2014
• Day-to-day troubleshooting and remediation of issues relating to storage, backups, Exchange, AD, etc.
• Took ownership of all Level III escalations

Messaging Architect

Confidential, New York, New York

Responsibilities:

• Exchange 2007 redesign and build-out for migration from Lotus Domino
• Design and document highly-available Exchange 2007 environment using CCR, SCR, tape backup
• Capacity planning and stress testing for 5000+ mailbox organization
• Global deployment including multiple sites in each of U.S., EU, APAC
• Designed and implemented tiered send/receive-quota mailbox database structure
• Updated internal/external mail routing strategy and send/receive connectors
• Developed and documented migration procedures for Exchange 2007/2010 migrations
• Plan, design and document highly-available Exchange 2010 environment using DAGs, CAAs with hardware load balancers, active/passive datacenter model, and tape backup
• Multiple datacenter migrations including move of ~2500+ Exchange 2007 mailboxes in one weekend
• Integration of multiple acquired organizations including those using Postini, hosted Exchange, FOPE, etc.
• Set up GAL sync using NetSec and cross-forest availability service
• Migration of Enterprise Vault infrastructure and data to new datacenter
• Multiple Enterprise Vault upgrades; from 8.x to 9.x and 9.x to 10.x
• Implement mail routing infrastructure for cloud services
• Participate in and support Microsoft ExRAP
• Develop custom PowerShell script to update group memberships based on exports from Peoplesoft
• Test, pilot, and implement various mobile device management and BYOD solutions such as, Exchange ActiveSync, Blackberry Enterprise Server, McAfee EMM, Good, Airwatch, and Boxtone
• Work with AD team to design OU, GPO, domain, site structure
• Work with AD team to perform schema and domain preparation for Exchange service packs and upgrades.
• Increased Exchange service uptime to %99%, then further enhanced server uptime to 99.99% with migration to Exchange 2010
• Reduced costs and complexity by migrating Exchange storage from SAN to DAS
• Implemented hybrid of physical and virtual servers
• Developed multiple PowerShell scripts such as:
• Server health reports
• Mailbox migration
• Bulk-modify Activesync mailbox settings based on group membership
• Monitor DAG PAM datacenter location and alert if it moves
• Bulk-modify DG owners
• Report on all Hub Queues in org
• Bulk reseed databases
• Message journaling and mailbox archiving using Enterprise Vault
• IM and web conferencing using OCS/Lync
• External SMTP gateway and internal relaying using Cisco Ironports
• Bulk mail using Lyris
• Top-tier escalation support
• Exchange monitoring using ENow Mailscape

Exchange Engineer

Confidential, Woodland Park, New Jersey

Responsibilities:

• Create new send and receive connectors for load-balanced external mail routing to interface with Postini Email Security Service using private DNS method
• Cutover from Exchange 2003 SMTP connectors to Exchange 2007 send and receive connectors
• Create new receive connectors to allow SMTP private relay on Hub Transport servers and load balance using DNS Roud Robin
• Create/modify existing DNS records to point to Hub Transport servers using Round Robin
• Decommission Exchange 2003 servers using multi-step phase-out approach
• Move all public folder replicas and remaining mailboxes from Exchange 2003 to Exchange 2007 mailbox servers
• Transition RightFax to Exchange 2007
• Tested and preflighted all changes in lab prior to going into production
• VMWare Server 2 on Windows Server 2008 R2 host maching
• P2V of existing Exchange 2003 servers into lab
• Rebuild Exchange 2007 server roles in lab by testing and updating DR procedures
• Created representative external servers to test external operations
• In order to promote consistency an repeatability, Exchange Management Shell (PowerShell) cmdlets were used in documentation whenever possible/appropriate and documentation was created in Word, Excel, Visio, etc. as needed
• Updated and enhanced Exchange 2007 transition procedures
• Mail flow and SMTP virtual server/connector configuration
• Current and Future external mail routing diagrams and flowcharts
• Operational procedures such as:
• Renewing Exchange 2007 self-signed certificates
• Running Exchange Best Practices analyzer
• Granting approved hosts ability to relay SMTP via Hub Transport servers
• Disaster recovery:
• Server recovery procedures for each server role
• Recovery of mailbox store
• Testing procedures in test lab
• Configuration of Test lab
• Configuring and Troubleshooting Windows Server 2008 Terminal Services
• Updating Your Skills from Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 SP1

LAN / Exchange Engineer

Confidential, Fair Lawn, New Jersey

Responsibilities:

• Automation of daily maintenance tasks using VBScript and PowerShell
• Daily maintenance and monitoring of Exchange organization using built-in tools and 3rd-party utilities such as Quest MessageStats
• Managed architecture and design
• Improved and updated processes and policies and associated documentation
• Co-existence and integration of four acquired companies totaling 8,000+ users
• Implementation of Exchange GAL Sync with consulting organization using MIIS
• Implementation of free/busy synchronization using Microsoft Inter-Organization Replication
• Installation of authenticated SMTP connectors between organizations
• Developed high, medium and low-level project risks to present to stakeholders
• Developed project timelines with project management team
• Implementation of front end / back end server architecture to support:
• Exchange ActiveSync for Windows Mobile and Apple iPhones
• Outlook Web Access
• Outlook/HTTPS
• Discovery of migration to Exchange 2007 UM and UC
• Migrate 50+ conference, hotel and huddle room mailboxes off Direct Booking and onto Auto-Accept Agent
• Implement full Exchange client feature set for Macintosh users
• E-mail journaling and archiving using Symantec Enterprise Vault 7.x:
• Archiving and journaling mailboxes to EMC Centera CAS system
• Ingesting user PST files into archive and disabling PST access and creation via GPO
• Participating in tech pilot of project
• Documentation preparation
• Microsoft Antigen 9 Upgrade
• Exchange server patching/updating
• Managed and supported second-level client support personnel
• Implementer of “Breakglass” project, which affected 900+ servers and included:
• Preparing project documentation and document management system
• Removing and disabling local administrator accounts on Tier-1 application servers
• Removing users from local administrator groups on Tier-1 application servers
• Coordinating project approvals and permissions with stakeholders