SUMMARY

• System Administrator with over 12 years of experience including:
• Most of my experience with Exchange 2007, 2010 and 2013 Hybrid/Online
• Good understanding of Active Directory fundamentals & Group Policy.
• Solid knowledge and hands - on experience with Microsoft Exchange 2007 and Exchange 2010 and 2013
• Working knowledge of Message archiving (Symantec Enterprise Vault).
• Solid knowledge of Exchange disaster recovery.
• Multi-Site Exchange organization.
• Solid working experience with Exchange Server 2010 and with 2013.
• Working knowledge and hands-on experience with Lync 2010.
• Ability to execute job functions with minimal guidance.
• Knowledge on mobility applications like Blackberry, Active Sync with some MobileIron
• Remedy Ticketing System, Cherwell and SM9, Service Now
• Lots of client facing skills.
• CCNA, MCSE (obtained in 2000 and 2001)

PROFESSIONAL EXPERIENCE

Confidential

Messaging Administrator

Responsibilities:

• Worked within the Exchange team to help troubleshoot message delivery in a timely manner.
• Data Center environment
• Hybrid configuration in an Exchange 2013 environment
• Exchange performance tuning
• Some PowerShell scripting

Confidential, Reston Virginia

Messaging Administrator

Responsibilities:

• Complete understanding of Exchange architecture and all components (hub transports, edge servers, DAGs, etc)
• PowerShell skills to manage and automate all functions of Exchange
• In-depth knowledge of enterprise email services and all related sub-systems
• Microsoft Exchange Administration v2013
• Microsoft Office365 Exchange Online Administration (Hybrid Scenario)
• Outlook Web Application email and calendaring functionality.
• Weekend patching.
• Some Cisco IronPort Administration.

Confidential

Messaging Administrator

Responsibilities:

• Decent in Powershell scripting
• Message Tracking
• Transport Rules
• Proofpoint logging
• Creating Scripts (Shared mailbox, User Mailbox, add/remove permissions).
• General Exchange Administration
• Message tracking and message recall.
• AutoDiscover
• Exchange 2013 Hybrid Scenario

Confidential

Messaging Administrator

Responsibilities:

• Provide L3 level support on Exchange.
• Scripting: PowerShell
• Knowledge and experience with design and implementation of highly available Microsoft Exchange.
• Function in a project delivery team capacity as specified by the infrastructure architect and delivery manager.
• Monitoring and improving Exchange messaging performance
• Some support activities with end user troubleshooting
• Some knowledge of the migration process to move data to Office 365
• Exchange 2013 Hybrid Scenario

Confidential

Exchange and Lync Administrator

Responsibilities:

• Configuring RBAC roles.
• Assigning the help desk with just enough Exchange administration.
• Creating Scripts (Shared mailbox, User Mailbox, add/remove permissions).
• Kerberos authentication on the CAS roles.
• Message tracking and message recall.
• PowerShell Scripting.
• Mail flow, permissions, feature enablement and other Exchange related issues.
• Performance monitoring with common Exchange counters.
• Notes password resets.
• Antispam software.
• Lync 2010 Administration.
• Remedy ticketing System (Call volume was 10 tickets/day).
• Message archiving (Symantec Enterprise Vault).
• Documentation skills.
• Deep dive into problem analysis.

Confidential

Exchange and Lync Administrator

Responsibilities:

• Performance tuning for Exchange Servers and Lync monitoring.
• Support and Deploy a Lync 2013 environment.
• Support and deploy Enterprise voice with Lync 2013. (Help with a Telecom contractor)
• Ability to manage technical issues and set customer expectations.
• Ability to perform advanced technical troubleshooting.
• Implement system upgrades.
• Performance monitoring on messaging servers.
• Provide after hour support, including late nights and weekends as needed for support and maintenance on Exchange 2010.
• Group Policy creation and implementation.
• Ability to work with end users.

Confidential

Responsibilities:

• Customer Focused and friendly.
• Desk side expertise on Microsoft Lync 2010 (end user experience, white glove service, single point of contact, follow up after deployment).
• Ability to work independently with minimal supervision.
• Some project management and time management skills.
• Gather Lync usage data across the enterprise to show my manager.
• Prepared training materials for the user community.
• Helped train the user community how to best use Lync in different scenarios.
• Power User in MS Excel.
• Interface with the project manager on how to improve the use of meeting rooms.
• Provided metrics reporting and analysis as needed to my manager.
• Lots of client facing skills.

Confidential

Exchange 2007 Administrator

Responsibilities:

• Manage the appropriate setup of Symantec Enterprise Vault.
• Exchange 2007 on-premise.
• Provide 24/7 on-call support for the e-mail environment.
• Maintain SQL databases (backups and maintenance for SQL databases).
• Participate in overnight maintenance activities as required.
• Monitor Exchange performance. This includes OWA, message delivery, and message queues.
• Strong knowledge of Windows 2008 R2.
• Very detailed oriented.
• On-call for Tier 3 escalations.

Confidential

Exchange 2003/2010 Administrator

Responsibilities:

• Manage and maintains Exchange 2003 in a large enterprise organization (60 Exchange Servers)
• Manage all major Operating System upgrades and patching cycles.
• Proactively monitor all Exchange Systems to ensure secure services with minimum downtime.
• Responsible for maintenance of the Exchange systems including patch rollouts and release of system changes.
• On-call for system wide problems.
• Exchange 2010 on premise
• Remedy ticketing system is used.
• I was part of a group that led technical discussions about Exchange infrastructure deployment.
• Issues to watch for during a migration
• Lessons learned
• Monitored the performance of Exchange 2010 and improved it.
• Coordinated mailbox moves with business units while monitoring performance.
• Very good knowledge of DNS and mail related DNS records.

Confidential

Responsibilities:

• I built images for deployment and used MDT 2010 to deploy these images on Dell Desktops.
• I have experience on a desktop refresh project building and maintaining Windows 7 Images.
• I worked closely with 2 project managers with project plan development.
• Strong ambassador skills for interfaces with management.
• Solid Windows 7 troubleshooting skills.
• Used USMT to transfer all user data and ensured that the machine works.
• Group Policy creation, testing and implementation.

Confidential

Active Directory Administrator

Responsibilities:

• Primary responsibility for the day to day administration and troubleshooting activities of Microsoft Active Directory and Exchange 2007. Multisite Exchange environment.
• I developed and maintained documentation of relevant system procedures.
• Learned how to assess the impact of email system changes prior to their implementation, minimizing downtime.
• Mailbox Database size
• Domain Controller and DNS server distribution
• Exchange 2007 on-premise
• Reviewed all network diagrams
• Implemented patches on all Active Directory domain controllers.
• Ensure compliance with established change management policies.
• Learned how to maintain effective communication with clients when a disaster happens. The DO’S and DONT’S.
• CCR with Exchange 2007
• Multi-site exchange 2007 Organization (5 Sites) monitoring mail routing.
• Maintained appropriate documentation on the Microsoft Exchange environment.
• Provided a point of escalation and support to the Service Desk and Desktop support groups.
• Provided 24/7 on-call support for the e-mail environment.
• Worked as a technical resource on assigned projects.
• Installed and configured OCS 2007 R2
• Performed routine preventative maintenance on all hardware on a routine and scheduled basis.

Confidential

Responsibilities:

• I support Microsoft Exchange Server 2007 and day to day administration of email and Active Directory technologies.
• I ensure proper maintenance of Exchange and related systems; OWA, Public Folders, mail routing/flow.
• Monitor and analyze Exchange to ensure 99.999% uptime operational availability.
• Implement and maintain disaster recovery solutions.
• Document system uptime and usage metrics using SCOM for Exchange 2007.
• Working knowledge of Microsoft Forefront for Exchange.
• I assisted on a full blown OCS 2007 R2 rollout project with Enterprise Voice.
• Worked closely with a Microsoft Senior technical Solution Professional to implement an OCS pilot.
• Installing the Edge Server with their respective roles
• Front End Server
• Conferencing Server
• AudioCodes Voice Gateway in between the PBX and the Telco.
• Looked into issues of dropped communicator calls.
• Assisted an ISA 2003 server SP1 Front End install (OCS Address Book and DL expansion)
• Public Certificates and PKI certificates used
• Some ability to troubleshoot issues
• Reviewed all network diagrams
• Reviewed all AD Site Configurations
• Very good knowledge of Symantec Enterprise Vault 8.0 sp3.
• Administer Enterprise Vault email archiving for Microsoft Exchange.
• Create Provisioning Groups and tasks and make sure that the task runs at a specific time.
• Troubleshoot vault client problems.
• Monitor the overall health of the software with SCOM for Enterprise Vault.
• Managed all the configurations on the Blackberry Server (patches and system upgrades)
• AD consolidation using Quest Migration tools.

Confidential

Systems Administrator/Technical Support

Responsibilities:

• Managed a Windows 2003 AD environment 300 users.
• Managed services and provided support for the Windows server needs of the Company such as Active Directory, Exchange and Terminal Services.
• Strong record of operational success managing Microsoft Active Directory services.
• Installed and configured Microsoft Active Directory Services. (DNS, DHCP, Schema Troubleshooting).
• Managed AD users, groups, permissions and shares.
• Responded to requests from users on security matters.
• Managed an Exchange 2003 server.
• Installed and configured an Exchange 2003 Server.
• Installed and supported BES Server (Blackberry) on VMWARE ESX running on Windows 2003.
• Installed a T1 Fax Brooktrout card and configured RightFax software so that it accepted

Confidential

Exchange 2003 and Microsoft AD Administrator

Responsibilities:

• Designed, implemented and managed Active Directory.
• Consolidated 3 domain into 1 using Quest Migration tools.
• Supported High availability technologies.
• Escalated problems to vendors.
• Analyzed Firewall logs, Proxy logs, and Windows Event and Security logs.
• Resolved problems with messaging systems and technologies..
• Administered 30 Windows servers (2000/2003).
• RightFax software
• Drafted administration policies and procedures.
• Participated in Disaster Recovery exercises.
• Tracked, evaluated, and installed all patches to systems within the division to ensure security compliance.
• Provided documentation, ad-hoc reporting, and incident tracking.
• Maintaining static DNS entries with UNIX

Confidential

Network System Administrator

Responsibilities:

• Worked independently to support Windows servers and Active Directory.
• Managed day-to-day Exchange Administration activities.
• Provided accurate information to staff in order to facilitate effective use of software.
• Responded to customer support requests in a timely manner.
• Worked closely with IT staff on system maintenance and development
• Researched, installed and tested software updates and patches to supported applications and various operating systems.
• Researched new technologies and presented recommendations on hardware and software purchases.
• Documented and logged all changes to system software and configurations.
• Maintained and updated network configuration and disaster recovery documentation.

Confidential

Exchange 2000/2003 Administrator

Responsibilities:

• Performed day-to-day administrative tasks on Exchange 2000/2003.
• Performed a Migration from Exchange 5.5 to Exchange 2003
• Worked with a project manager to transition all users from 5.5 to Exchange 2003
• Message tracking and troubleshooting to resolve mail delivery issues
• Experience with Antigen Anti-Spam for Exchange 2003
• I did some configuration of Exchange policies
• Clear understanding of disaster recovery concepts and procedures.
• Maintained multiple servers with different versions of windows operating systems.
• Backed-up all servers using rotational schedule with Veritas Backup Exec.

Confidential

Rollout Specialist

Responsibilities:

• Provide application support to end-users running desktops and laptops.
• Track/report support issues through Remedy.
• Provide 2nd level support to the user community.
• Interact directly with customers and project management team.
• Installed and implemented upgrades to improve system reliability.
• Migrated from NT Workstations to Windows 2000 Professional.
• Ensured that company best practices and standards were used.