SUMMARY:

Datacenter Manager/IT Infrastructure Consultant/SME over 16+ years of experience in managing and supporting IT Infrastructure management. Specialization areas are Microsoft Exchange 2003,2007,2010,2013,Windows 2008,windows2012R2,Active Directory, MS cluster, DNS, DHCP, File and Print, VMware, HP ProLiant, Blade server, HP Blade enclosure c7000,Vmware6.0,Vspehere client, VCOPS, Storage, backup solutions, Networking, Core switch,Nexus,ASA, Firewall,DLP,Symantec Antivirus,Azure AND

TECHNICAL SKILLS:

Exchange server 2007/2010/2013

Windows 2000/2003/2008 R2/2012 R2 server

Blackberry5.0, Air watch

Symantec Cloud

Email archiving from comvolt

Active directory

SAP Afaria, Air watch

Avamar7.0 Backup for exchange

Remedy Ticketing tool

Vmware5.5,6.0,6.5

SCOM2012 R2CitrixServer Hardware HP DL and ML series, Blade enclosure c7000

SCSM ticketing tool, EMC storage,HP EVA,Wireless Controller,Nexus Switches,AT&T router

PROFESSIONAL EXPERIENCE:

Confidential, Woodcliff Lake, NJ

Responsibilities:

• Managed a team of 25 to 30 includes tower leads and SMEs.
• Good knowledge in Daily Operations involving large setups of Wintel/SAN/NAS/Virtualization/Consolidation/HA/DR and Cloud solutions, Network Data, Network voice and Security.
• Worked with cross - functional teams and guide Wintel, UNIX, Storage, Backup, Desktop support, network, Security and other Technical teams.
• Strong knowledge in designing solutions in Wintel,Active Directory,Messaging and VMWare technologies.
• Worked as a subject matter expert for Windows Server OS, DNS,DHCP,File and Print,Active Directory, Messaging and collaboration services like Exchange 2007/2010/2013 , Blackberry Enterprise Services, Symantec Messaging Gateway, Postini, SAP Afaria,AirWatch MDM.
• He was involved in migrating email and other applications from legacy platform to latest likeExchange, DHCP file and print services from and 2012.
• He was involved in working on server hardware like HP ProLiant, Blade server, HP Blade enclosure c7000.
• He played a major role in mergers and acusitions to integrate email and other backend services with corporate IT.
• He was involved in adding and configuring parameters of critical services to monitoring solution of VCOPS,SCOM,Solarwinds .
• Worked as a single point of contact for overall Service Delivery for datacenter Operations.
• Worked on enhancing operational efficiency and mitigating process irregularities via service improvement plans & client coordination for new infrastructure projects.
• Performed operational tasks like Incident management, RISK review, Problem management
• As a datacenter manager managed, a team of 6 leads of various infrastructure technology domains like Windows server,Messaging,Network, Security,Unix,Backup, Monitiring and Storage, set goal and objectives for them and reviewed their performance appraisal.
• Nurtured and groomed team members in various technologies. Managed a team to achieve the cost of delivery.
• Strong knowledge in Desktop mass deployment management systems.
• Strong knowledge in messaging technologies like MS Exchange, Lotus Domino, MDM applications e.g. SAP afaria, Air watch, Lync, Blackberry.
• Strong knowledge in email gateway solutions like Barracuda, Postini, Symantec cloud, Iron port etc.
• Good Understanding of SCCM, SCOM,UNIX/Linux, Backup, Storage, Network, and Security solutions
• Ensure monitoring of critical applications and devices hosted inside the datacenter
• Ensure component level redundancy for all critical services hosted inside the data center.
• Monthly Technical report of various towers like number of network/security Devices, Servers, mailboxes, and their current utilization.
• With the help of SMEs perform a monthly review of the capacity and determines the amount of server hardware resources required to provide the desired levels of service
• For a given workload mix for the least cost.
• Knowledge of windows power shell scripting
• Managed escalations and track it to closure through a technology SME
• Extensive knowledge of high availability and DR Replication Solutions
• Experience in DC Infrastructure Migration and Transformation.
• Validate solutions from all technology SME and present best possible solution to customer.
• Excellent oral, written communication and presentation skills
• Excellent customer handling skills
• Manages technology risks proactively based on SOW
• Work as a point of contact for all wintel services hosted in the datacenter for Operational issues, Projects, Mergers and Acquisitions.
• Work as a point of contact an SME for Wintel/Exchange for all operational issues.
• Validation of Wintel, VM and messaging infrastructure of acquired organization and perform a hassle free integration with the parent organization.
• Good Knowledge of Migrating services like Exchange, Blackberry, MDM,, DNS, Active directory DHCP,DNS, File and Print, VMWARE etc from legacy to the new versions.
• Ensuring high availability of critical services hosted in windows platform like Exchange Active directory, Procom, Visiprise, etc.
• Managing an exchange organization of 40,000 plus mailboxes, which includes Blackberry, Active Synch and comvolt users.
• Perform critical changes, performance tuning on all Windows Servers.
• Follow Incident/Change and problem management in daily operations.
• Maintained the infrastructure with all recommended configurations set by the vendors like Microsoft, HP, VMware etc.
• Wrote scripts to Automate things for repetitive tasks Developed scripts and solutions to increase automation and efficiency
• Always do a proactive analysis like manual checking of Performance monitor logs, disk- space utilization, backup status critical Events viewer reporting and taking corrective measures.
• Good knowledge in Troubleshooting & Administration of issues in the area of Exchange Server,File and Print,DNS,DHCP etc.
• Created detailed planning, procedures, and documentation for junior and help desk team members
• Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Exchange, and Windows.
• Created scripts to automate the process of manor activities like executing of mailbox migrations from and
• In my current assignment as an SME independently drafted the master migration plan and executed the migration from exchange .
• Drafted master migration plan and executed the migration of exchange services from exchange .
• Independently managed execution of migration starting from schema extension, Windows server installation, Exchange 2010 role installation, CAS array creation, DAG Creation, DAG configuration, NLB setup, OWA, Active synch, outlook anywhere setup, moving the hub transport roles to Exchange 2010 till last user mailbox movement and legacy version decommission.
• Was involved in setting up SCOM monitoring, provided the critical parameters for SCOM alert.
• Did a RAAS analysis with Microsoft to audit the exchange infrastructure
• Managed Symantec cloud for anti-spam and email routing for the internet emails.
• Installed and configured Blackberry5.0 server. Created and deployed new Blackberry policy.
• Migration of Blackberry Enterprise Server.
• Implemented monitoring the blackberry server services and Agents
• Analysis of Blackberry log, performance tuning of the blackberry server.
• Responsible for executing and deploying new patches, hotfix service pack, Rollup update, CU update to keep the messaging infrastructure healthy and error free
• Knowledge of EMC Avamar integration for Exchange backup and successfully tested the exchange backup and restoration
• Responsible for the 99.9% uptime of messaging and other critical services hosted in Windows server.
• Responsible for RISK and Impact analysis for the new deployment of services and change executed for the messaging services.
• Single point of contact for the critical incidents and outage management triggered in the wintel and messaging area during the US business hours
• Responsible in performing Root cause analysis for all the critical incidents triggered in messaging/wintel infrastructure.
• Responsible for execution of Corrective and Preventive action of the RCA result.
• Managing VMware environment
• Perform regular reviews of the current Wintel and messaging environment and create business cases for improvements and consolidation
• Responsible for executing and deploying new patches, hotfix service pack to keep the Wintel and messaging infrastructure healthy and error free
• Executed the migration of exchange services starting from schema extension to last legacy server decommission from Exchange version and Exchange
• Created scripts to automate activities like executing of mailbox migrations, Attribute update, Backup status monitoring, Health check of exchange and, Active directory services space utilization of critical servers.
• Experienced in working on critical issues of exchange and other Windows server based services.
• Performed as point of contact for all Windows and Messaging services hosted in the datacenter for Mergers and Acquisitions.
• Independently Drafted and executed master plan for email integration for at least 10 mergers and acquisitions.
• Wrote PowerShell scripts to Automate things for repetitive tasks Developed scripts and solutions to increase automation and efficiency.
• Good knowledge on email filtering and gateway solutions like Symantec cloud, barracuda, iron port etc.
• Good knowledge on external DNS like creation and modification of DNS records for various services.
• Set up SCOM monitoring for Exchange and provided the critical parameters for SCOM alert.
• Troubleshot OWA, Exchange ActiveSync, Configuration and managed Mailbox policy, address list policy, Configuration and managing of outlook anywhere
• Strong analytical and problem solving skills, and the ability to quickly adapt to the new technology and environment.
• In depth Knowledge of x86 Server architectures (NUMA, HT), including rack and blade servers (IBM, HP, Cisco UCS, Dell,
• Migrated services like Exchange, Blackberry, MDM, DNS, Active directory DHCP, DNS, File and Print, VMWARE etc. from legacy to the new versions.
• Architecture, design, install, configure VMware ESX, ESXi, vSphere 5.5 and vSphere 6.0 environments with Virtual Center management DRS, HA, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, VRealize Operation manager.
• Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), migration of Windows 2003, 2008, and 2012 as well as Linux servers from VMware.
• Good experience in Capacity assessment, server consolidation, and physical to virtual migration (P2V).
• Good Knowledge in cloud computing (Public, Private, and Hybrid), cloud services (IaaS, PaaS, and SaaS) and public cloud providers (Windows Azure, vCloud Air, AWS).
• Good knowledge of datacenter migration.
• Planned and executed the Migration of multiple File, Print, DNS,DHCP and application servers from legacy version like Windows2000, 2003 to the latest operating systems like windows 2008r2 and 2012 r2.
• Planned and executed Firmware upgrade of HP Blade enclosure and blades systems.
• Knowledge of office 365 and Azure cloud like tenant creation, DirSync AAD connnect, hybrid messaging etc.
• Administered Multi Domain / Global Active Directory Infrastructure & Active Directory Clean-up & ADRAP Activities.
• Experienced with DCPROMO process and configuring AD Site, OU structure, Site Link, DNS, DHCP, WINS, Global Catalog server, directory services, subnet mask, DNS forwarders, Reverse Lookup, Scavenge Stale resource records
• Responsible for third-level support for all server related issues
• Windows 2012/2008/2003 Server Installation, Administration, configuration and trouble-shooting.
• Experienced with DCPROMO process and configuring AD Site, OU structure, Site Link, DNS, DHCP,WINS, Global Catalog server, directory services.
• Working on Active Directory administration, accountability, security groups, distribution groups, replication, GPOs and FSMO roles.
• Experienced on DR plans and Disaster Recovery including documentation

Confidential, Chicago, IL

Technical Lead / Project Lead

Environment: Remedy, HP Site scope, HP Sim, NetIQ, Windows NT/2000/2003 Server and Professional, Exchange server2003 and exchange server2007, Blackberry5.0, Topcall FAX, OCS2007, Vmware, Citrix 5.0, DNS, DHCP, Server Hardware

Responsibilities:

• Involved in the current project from the day1 independently did the transition of all messaging services to offshore in 60 days onsite KAP by meeting the Messaging SMEs and architects in Confidential Lakeforest, Chicago.
• After successful KAP drafted SMTD (System Maintenance Technical Document) by capturing the relevant data and reviewed it with customer.
• Post creation of SMTD came back to offshore and identified the team members.
• Did a successful knowledge transfer and stabilized the messaging operation
• Designed shift plan and on call for the team to cover a 24/7 support.
• Responsible for Technical escalations from the team members, customer and other technical team.
• Responsible for Service Improvement Plans for all the messaging services.
• Responsible for CSAT analysis.
• Responsible in SLA calculation for all the P1 and P2 incidents closed in the messaging assignment group.
• Responsible for Availability Managing, calculation of availability of the services during outages by presenting the availability report to customer.
• Weekly Capacity Management report for all the servers in terms of disk space and load.
• Responsible in change management process for implementing the change in the messaging servers.
• Proposal of new up gradation in case of a change in the version of the services at vendor end. As per customer’s requirement always, maintain n-1 strategy for the up gradation of the services to the new version.
• Responsible testing the new services in Dev environment before deploy it in production.
• Responsible for the customer specific to the team members to enhance their skills.
• Responsible for writing Hardware and Software qualification for the new servers and maintaining the same record for all the existing servers as part of compliance regulations (Food and Drug Administration in US) for the audit purpose.
• Responsible for Migration of entire messaging services form the acquired firm to Confidential in case of new acquisition.
• Actively participate in weekly status review and present the weekly status report including highlights and low lights to customer by preparing deck.
• Installation and configuration of Exchange 2007, Designing exchange server roles of server, designing AD for exchange server 2007, Creating user mailbox, room mailbox Equipment mailbox, Linked mailbox, Creation of Distribution group. Configuration and troubleshooting of Mailbox server, creation and troubleshooting of Storage group, mailbox database. Managing client access server, configuration and Troubleshooting of OWA, Exchange ActiveSync, Configuration and managing Mailbox policy, address list policy, Configuration and managing of outlook anywhere.
• Creation of new active synch policy for the handhelds.
• Configuration and troubleshooting of Hub transport server, creating transport rules send connector. Anti-spam agent, configuration of mail-filtering, anti-Spamming, configuration of Junk mail filtering.
• Using Exchange Management shell (EMS) in exchange 2007, Scripting exchange server 2007 with EMS, Creating and managing user mailbox, storage group, server health, services with EMS.
• Troubleshooting and maintaining of exchange 2007 database, Defragmentation, repair, recovery of database, taking the backup of database by using Data Protection Manager (DPM), and restoring the database.
• Securing Exchange server 2007 environment by installing TrendMicro scan mail in all the HUB transport server for filtering the emails at the HUB transport server.
• Managing Barracuda firewall for antispam and email routing for the internet emails.
• Installation and configuration of Blackberry5.0 server. Creation and deployment of new Blackberry policy.
• Migration of BES account from one server to other.
• Monitoring the blackberry server services and Agents.
• Analysis of Blackberry log, performance tuning of the blackberry server.
• Installation of Topcall fax server and maintenance.
• User management in Fax server, Assignment of new fax number modification of existing fax number.
• Enabling users mailbox in the Top Call FAX server to send/receive fax from their mailbox.
• Managing users in OCS server.
• Creation of server pool based on the location and assigning the same to the users.

Confidential

Senior AD and Messaging Engineer

Environment: Pregrene service center, DRA, NETIQ, Exchange 2000/2003/2007 , Windows Server 2000/2003/2008 , Blackberry5.0,Fenestrae FAX,OCS2007,DHCP, HP Server Hardware,ILO.

Responsibilities:

• Worked as a Senior Systems Engineer, completing project based work for the company’s client, Confidential Shell
• Part of the messaging team. The infrastructure was spanned across the globe with 200 Domain controllers,150000 mailboxes, 300 exchange servers, 50 Blackberry servers, OCS 2007, Faxination and peregerene service center.
• Responsible for providing the uptime of messaging and active directory services hosted across multiple geographies in specific shift.
• Involved in working on Incident,change and service requests related to backend messaging infrastructure (Exchange server,Blackberry,Faxination and Instant messaging service).
• Supported MS Exchange 2000/2003 in an enterprise environment including Front End/Back End setups, OWA, RPC/HTTPS, message flow and security.
• Worked in Enterprise Anti-SPAM product like Iron port .
• Provided Level3 Extensive outllok suport
• Worked on Blackberry devices and Blackberry Enterprise Server.
• Day to day administration, support, maintenance and monitoring of the MS Exchange 2000/2003 infrastructure.
• Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts.
• Knowledge on Fenestrae faxination server.
• Worked on Public Folder creation, replication and rights assignments.
• Worked on Message tracking and troubleshooting to resolve mail delivery issues.
• Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA.
• Maintained, monitored and troubles hooted exchange virus protection software.
• Maintained, monitor and troubleshoot Blackberry Enterprise server.
• Worked on user migration issues from LCS 2005 to OCS 2007.
• Resolved issues related to Soft phone integrated with OCS2007
• Resolving issues related to replication of users account when they migrate from one location to other in OCS servers.

Confidential

Systems Engineer / Group Lead

Responsibilities:

• Provided Online Technical Support to End Users World Wide through Phone/Remote Tools like Net meeting, Dame ware, Remote Connection Software.
• Installation of IIS on major production servers.
• Applications Support includes configuring and troubleshooting issues on Microsoft Outlook, VPN related issues, MS Office products.
• WLAN Configurations.
• Provide support to wide range of Desktops Compaq and HP Desktop PCs and Servers, more than 5000 systems.
• Project Servers (HP Proliant DL360, DL380 and DL580) and (Compaq ML ML530).
• Installed and configured Microsoft Windows 98/NT/2000/XP/2003 Operating Systems
• Installed and Supported Microsoft Products like MS Office 2000/XP/2003, Visio, MS Project.
• Installed and Supported Adobe Products like Adobe Acrobat, Adobe Reader, Photoshop.
• Configured Mails for the end users in Outlook and Outlook Express.
• Troubleshooted security risks like virus.
• Configured VPN for Remote Access Connection.
• Installed of IIS on major production servers
• Provided application support includes configuring and troubleshooting issues on Microsoft Exchange Server, and SQL server.
• Installed and configured SQL Server2000.
• Created and managed user database in 2tier environment.
• Performed database backup and performance tuning.
• Good knowledge in managing database through query analyzer.
• A shared application server and a setup of 80 nodes. Independently monitoring the network traffics and ensuring WAN connectivity through VSAT connection with Nationwide servers in various studios in different locations.
• Data and Security Management, involving periodic Data Backups
• Virus control using Norton’s Corporate Edition Antivirus 7.5.

Environment: Windows2000 server, Windows2000pro, Windows98 Exchange Server5.5, Front row client, PDR receiver, Outlook2000, SAP clients, MacAfee antivirus, COMPAQ proliant 3000ml series server, HP e-pc Desktops, Router Cisco2600, VSAT Modem, Brighten, Lease Line Modem (Tetlab) PES 5000,24 port Dlink switch and Biometric Finger print Scanner

Confidential

Customer Support Engineer

Responsibilities:

• Providing full technical support as per the SLA for Operating systems, software, hardware, networking (LAN and WAN) and independently monitoring the network performance and ensuring WAN connectivity through Leased line (ISDN Backup) with GENESISPR corporate office Gurgaon, and other Branches Chennai, Mumbai via leased line.
• Data and Security Management, involving periodic Data Backups
• Virus control using Norton’s Corporate Edition Antivirus 7.5.
• Administration of Exchange server5.5, exchange clients, POP3 Client, Office application and other utilities in Windows.

Environment: Windows NT Server, Microsoft Exchange 5.5Mail Server and Client and Sametime, Wingate (Proxy Server) and Postmaster (POP3 Server), PCAnywhere, Print servers and around 30 client nodes and Laptops running Windows 9x/XP