IT Specialist Resume

SUMMARY

IT Specialist with 6+ years of professional experience in Information Technology and Networking. Expert and highly familiar with a wide variety of networking, operating systems, and security software. Possess partial College courses/certificates and strong academic background.

TECHNICAL SKILLS

MICROSOFT PROGRAMS: Word, PowerPoint, Excel, Outlook, and Access.

UTLITIES: Norton, MacAfee, Adobe Reader, Adobe Flash Player, Dreamweaver.

NETWORKING: LAN/WAN. TCP/IP, VPN, CAT 5 - 6 Wiring, Patch Panels, Manage LAN Networks, HTML, XML, Wireshark/TCPView Packet analysis, DNS servers, Mail server.

OPERATING SYSTEMS: Windows 7, Windows 8-10, Mac OS; Windows Server 2003, 2008, 2012, 2016; Linux including CentOS, Ubuntu, Arch, Debian, Back Track, and Kali.

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

Consolidated multiple ticketing systems, improving communication and ticket turnover rate. Resolve tickets in timely manner.
Review On-line outage information to determine if the service call has been scheduled unnecessarily.
Troubleshoot subscriber calls for residential cable, high speed internet, and digital phone residential customers.
Support call center with technical issues as needed. Support field personnel as needed. Work closely with regional data.
Troubleshoot subscriber calls for online website issue with logging in Spectrum my account and or user ID password reset.
Follow-up with communications team if an area problem is suspected. Work with other departments to determine if the problem may be area wide as opposed to individual.
Determine if an additional walk thru may resolve any issues related with residential services over the phone.
Inform customers of all Charter consumer products and services.

Confidential

IT Specialist

Responsibilities:

Take proper actions for clients who are in collections assisting client’s needs with their past due accounts
Taking payments over the phone.
Answer customer’s questions and provide information about other products and accounts we have to offer.
Follow proper producers such as federal laws and Confidential Bank obligations that are required.
Make sure monthly metrics and goals are met.
Meet daily requirements for making over 100 calls per day inbound and outbound calls together.
Troubleshoot subscriber calls for online website issue with logging in and or user ID password reset.

Confidential

IT Specialist

Responsibilities:

Fixed POS systems, servers and office PC’s when malfunctioning, and Windows 7 migration.
Installation and maintenance of CCTV security systems. Installed and maintained AV equipment.
Maintained and configured multiple LAN networks, managed Servers, and routing networks.
Made purchasing decisions with superiors on new equipment to optimize company return on assists and best fits’ company needs.
Maintain relationships with vendors.

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