SUMMARY

• Technical Customer Service Specialist with the capacity to quickly learn and synthesize new ideas in networking and systems technologies.
• With 10+ Years of IT work experience with Computer/Server Access knowledge - Admin, Remote, File, Share, service acls, etc.
• Anti-virus software configuration, installation, deployment, DFS and Windows File Shares
• Working knowledge on setup and installation of Microsoft SQL Server 2014. Backup and restore.
• Proficient on Windows 7-8.1,10 /2000/XP, Windows 2003/2008r2/2012r2 server administration, including SQL, Exchange2010, IIS, Active Directory and Remote Desktop.
• Experience on RHEL 7.4, CENTOS 7, KALI Linux OS
• Backup Exec, Norton Ghost, Acronis setup and configuration.
• Has experience with ERP systems on Syteline 8.0 and Crystal reports, SSRS, SSIS
• Manufacturing, Supply Chain, Financials, APS, QA, Shop-Trak, and/or Doc-Trak
• Familiarity and understanding of ITIL Concepts.
• Configure Cisco Aironet wireless 1200 AP, Cisco 3750 L3, 2950 layer2, 3825, 1800 routers.
• Wireless network printer configuration and management with Print Servers
• Microsoft ASP.NET 4.5, C# and VB.net, PowerShell scripting.
• Sharepoint 2010/2013 Implementation, IIS troubleshooting and maintenance.
• Microsoft exchange email administration, setup and installation. Outlook email setup and configure.
• Strong knowledge with Hyper V and VMWare ESXi.
• Computer/Server Access knowledge - Admin, Remote desktop, File, Share, service acls, etc.
• Strong Troubleshooting skills - ability to research and investigate issues/solutions
• Juniper NS5GT/ Cisco ASA5505/ SonicWALL setup and install. VPN client and site to site.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator - Consultant

Responsibilities:

• Exchange/Outlook/Office365/AD support
• Perform on-site and remote troubleshooting of hardware, network, & software troubleshooting connectivity issues, DHCP, DNS, GPO
• Configure, maintain, & create workstation backups using backup tools
• Build new server virtualize with VMware ESXi 6.5 and Windows Hyper-V
• Install and configure new Sonicwall firewall, VPN and Site to Site.

Confidential | Houston, TX

Systems Administrator

Responsibilities:

• Configure /install/ replace Sonicwall Firewalls. Use of SonicWall™ Global Management System to manage Sonicwall Firewall devices a mix of TZ, NSA, SOHO
• Networking and troubleshooting desktop connectivity issues to the server in Azure, DHCP, DNS
• Assist helpdesk on escalated networking hardware issues phone and Azure issues.
• Checking on firewall logs for possible errors.
• Wifi installations Sonicpoints and working with the Radius Server.
• Worked on Alert Logic updates for PCI compliance.
• Provide Sharepoint 2010 support which includes HTML Webpage, IIS and ASP.Net applications.
• SQL Server management studio to manage database design. Perform database query.
• Perform software install and troubleshoot Redhat Linux systems.
• Install new / rebuild existing servers and configure hardware, firewall, switches, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Assisting clients with their desktop, remote desktop and Server issues including remote desktop for mac /windows using cloud published web applications.
• Provide Tier 4 other support per request from various constituencies. Investigate and troubleshoot issues.
• Troubleshooting routine problems and maintenance of servers. Manages host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and send offsite backup to the cloud.
• Perform regular security monitoring to identify any possible intrusions and virus infection.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Monitor server event logs and Firewall logs for errors to maintain integrity of the network, server deployment, and security.
• Evaluate and modify system's performance.

Confidential | Houston TX

Desktop and Network Technician

Responsibilities:

• Imaging Windows 7 operating system to laptops and desktops using ghost, Windows (WDS) and Novell ZENworks.
• Barcoding and Asset Tag laptops, Serial Numbers for inventory.
• Troubleshoot hardware, software, LAN error during imaging Windows7 on Laptops and Desktops.
• Install, setup and configure IP and USB printers. Setup and configure Cisco switches needed for projects.

Confidential | Rosenberg, TX

Systems Administrator

Responsibilities:

• Worked extensively with Lytec Software to schedule and store reports.
• Transfer SQL database to a new server. Build windows server, install SQL then restore database.
• Monitored system logs for all company computers and devices to maximize uptime.
• Upgraded and expanded network systems and their components.
• Documented all server and network problems and other unusual events in detail.
• Use of WAN optimization which increased insight and control over network traffic.
• Configure routers and switches to resolve network outages during periods of reduced performance.
• Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.

Confidential

Desktop and Network Technician

Responsibilities:

• Set up local area networks design and voice communication installation. Setup, configure wireless bridge and
• WIFI data access points including Sonicwall firewall.
• On call Technical Support personnel to current customers. Maintain companies on their email server support.
• Using LogMeIn or GoToAssist remote control and TeamViewer.
• Troubleshooting on exchange server 2003/ 2010 email issues.
• Setup and configure server/ client data backup using Symantec Backup Exec and Acronis True Image.
• Data recovery and transfer data from bad hard drives.
• Provide desk side support (Hardware/Software Support & Training) on Windows XP
• Diagnose & repair PC’s, laptops hardware & software
• Install and test hardware to make sure it is working and identify system hardware problems.
• Diagnose problems with software configurations and LAN connectivity issues
• Manage Dell desktops and laptops hardware and perform and schedule all hardware maintenance on pc related equipment
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs),
• Cisco networks and computer workstations and peripheral equipment
• Provide On-site technical support to customers.

Confidential

Computer Systems and Network Administrator

Responsibilities:

• Implemented and maintained Juniper firewalls, Cisco series switches and Barracuda security appliances.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Completed remote repairs involving software solutions and hardware repairs.

Confidential

ERP Systems Administrator

Responsibilities:

• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Diagnose and troubleshoot Suse Linux systems and Windows processing problems and applied solutions to increase company efficiency.
• Configure firewall Juniper Ns5GT and Cisco 3750 layer 3 and 2960 switches and remote desktop servers within clients.
• Perform as a member of an application support team for ERP systems users throughout the organization and its partners.
• Work with ERP systems users and management to determine appropriate system configuration and setup.
• Assist ERP systems users with data conversion by creating custom data views
• Thoroughly understand ERP database schema. Write stored procedures and query
• Assist with testing new releases of ERP systems prior to use in a production environment. 6. Create documentation and procedures guidelines for ERP systems users.
• Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners.
• Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.
• Analyze and troubleshoot Syteline 8.0 ERP system issues reported by end users