SUMMARY:

• File and Print Servers Database Servers (Sybase / SQL)
• Modalities / Ultrasound Machines TCP/IP Routing
• Layer 2/3 SwitchingTwisted pair / Fiber optic cabling
• Varied WAN technologies (MPLS, AVPN, VPN, High Speed Internet, Air card)
• Windows - based Workstations, Laptops, and Win terms
• Microsoft Office Suite Remedy Management Suite / Ticketing System
• HTTP and HTTPS Support Development tools and database management
• Implement and manage WAN/LAN networking schemes while adhering to industry standard security protocols and SOX, HIPPA and PCI principles.
• Ensure the timely delivery of computer systems and business applications.
• Ensure an up-to-date inventory and accountability is maintained for each site.
• Ensure accurate and reliable delivery of service.
• Provide support and guidance to the Help Desk as level 2 or level 3 support for all M systems.
• Provide the installation and support of PC and server based software at new locations.
• Communicate the details, requirements and status of all current and planned projects.
• Maintain the integrity and safety of company data through the supervision of data backups and archiving principles
• Strong customer service orientation
• Vulnerability and application patch management increasing system performance while reducing potential threats.
• Breakdown, disassembly and disposal of networking, infrastructure and business application systems with minimal impact to the business

SKILLS:

High Proficiency in: Cisco Meraki Networks

Proficient in: Microsoft Office 2016, Microsoft Office365, Visio Proficient in Windows 10, 7, Vista and XP

Proficient in: Apple iMac, MacBook Pro, OS X, macOS Sierra. macOS High Sierra Over eight years of intense Network, Computers and printer technical support Team player, dynamic, organizational skills, time management and professional attitude

Bilingual in: Spanish

WORK EXPERIENCE:

Confidential, Palm Springs, FL

IT Manager

Responsibilities:

• Designed, built and managed Cisco Meraki Network in over 6 locations - to include Firewalls, Switches and Wireless Access Points
• Deployed/Managed Cisco Call Manager/Unity Cluster with in-house and Peak10 Nodes. Deployed Microsoft Hyper-V VM node Cluster for redundant VMs (DC and other Admin VMs).
• Developed and deployed full Network and systems redundancy at a COLO (Peak10)
• Maintained File Servers, ensured adequate, archived older files and purged unnecessary ones.
• Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Recruited, hired, trained and supervised staff, or participate in staffing decisions.
• Managed staff, preparing work schedules and assigning specific duties.
• Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
• Managed 1.5 million dollars’ worth of network and computer equipment.

Confidential, Davie, FL

Senior System Administrator

Responsibilities:

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Performed data backups and disaster recovery operations.
• Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.
• Planed, coordinated, and implemented network security measures to protect data, software, and hardware.
• Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Analyzed equipment performance records to determine the need for repair or replacement.
• Maintained an inventory of parts for emergency repairs.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Trained people in computer system use.

Confidential, Doral, FL

IT Technical Support

Responsibilities:

• Oversaw the daily performance of computer systems.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Tested and verified hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Analyzed user needs and recommended appropriate hardware.
• Selected hardware and material, assuring compliance with specifications and product requirements.
• Specified power supply requirements and configuration, drawing on system performance expectations and design specifications.

Confidential, Miami, FL

Human Intelligence Collector

Responsibilities:

• Wrote reports or case summaries to document investigations.
• Gathered and evaluated information, using tools such as aerial photographs, radar equipment, or sensitive radio equipment.
• Gathered intelligence information by field observation, confidential information sources, or public records.
• Gathered, analyzed, correlated, or evaluated information from a variety of resources, such as law enforcement databases.